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Reasonably nice clothes, but they don't respond when items aren't delivered. I've tried for over a month now to get a decent response from Portare. No replacement and no refund offered. I would recomm... Leggi di più
L'azienda ha risposto
I love Portare clothes but my latest order from November is still outstanding; I have emailed multiple times and only some have been answered. Told that Royal Mail lost parcel and replacement would be... Leggi di più
L'azienda ha risposto
Placed order at end of 2020, waited... nothing arrived. Contacted them to complain was informed all orders posted that day had been lost in transit, was offered new date for delivery or refund. Refu... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
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Informazioni di contatto
McLintock Building, Summer Lane, S70 2NZ, Barnsley, Regno Unito
- 0330 223 2349
- info@portare.co.uk
- portare.co.uk
1,2
Pessimo
344 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpful when a parcel went…
Very helpful when a parcel went missing, sent out another one quick. Always polite on phone and website easy to use.
14 dicembre 2020
Nothing wrong with the items just swamp…
Nothing wrong with the items just swamp me ! It did say one size but as a 5/6 size 12/14 they are massive on me and to long to wear as a tunic as modeled but never mind I'm giving them to a friend as I can't return them I've cut the tickets off !!
23 novembre 2020
I haven’t received it yet!’
20 novembre 2020
Very happy with the items purchased
Very happy with the items purchased
Good quality and prompt delivery
14 novembre 2020
Very easy shopping site to order from.
6 novembre 2020
Lovely short sleeved top
Lovely short sleeved top. Very comfortable and judging by my other Portare clothes it should wash very well.
3 novembre 2020
Had to chase my order twice
Had to chase my order twice. Order was received after more than a month.
29 ottobre 2020
Good communication and loved the item
Good communication and loved the item , many thanks ☺️
27 ottobre 2020
Risposta di MamaBet
Hi Penny thanks for your positive review after what has been such a difficult time. It's very much appreciated.
Ordering was easy and straightforward…
Ordering was easy and straightforward fast delivery the 2 items I purchased are a gift they look great I hope my friend loves them as much as I do
25 ottobre 2020
Risposta di MamaBet
Hi Susan - thanks so much for your positive feedback. The last few months have been very difficult for us as a small business because of Covid 19 and we really appreciate your custom.
Good service quality goods
24 ottobre 2020
Risposta di MamaBet
Hi Joan - thanks for your positive feedback. We have experienced a terrible few months due to Covid but are back on our feet now.
Loved it but it was that long since I
Loved it but it was that long since I forgot I’d ordered it, lovely surprise though x
24 ottobre 2020
Risposta di MamaBet
Hi Lindsay - thanks so much for your 5 star review. We have experienced quite a few problems over the last few months due to all our staff coming down with Covid 19 - this made it very difficult for us as a small business and explains why your order was so late! However we have survived and are back on track. We really value your custom and hope to see you again soon.
Took 4 weeks to get my order despite…
Took 4 weeks to get my order despite money being taken on day of online purchase. Never returned my calls, intermittent email responses, bad communication, wont be buying from portare again despite being a regular customer
24 ottobre 2020
Risposta di MamaBet
Hi Sharon - so sorry to hear of your poor experience with us. Unfortunately the entire office came down with Covid and the last couple of months have been horrendous for us so, sadly we haven't been able to give our customers the service they deserve. We are only a small business and had family and friends helping out very occasionally whilst staff were isolating at home or were in hospital. We have now caught up with the backlog and would love you to try us again. We know that you are a regular customer and on the 20 October we sent you a voucher for £10 off your next order, along with an email explaining the above following on from your previous emails. Can you please check that you have received this? Thank you
Risposta di MamaBet
Hi Julia - thanks so much for your positive feedback and you can't beat Magic Trousers!! As you say they truly are magical! The last few months have been very difficult for us as due to the entire office coming down with Covid and getting desperately behind, so we really appreciate your custom and look forward to seeing you again soon.
Not a good experience
Not a good experience. It took several weeks and a lot if phone calls to get item i had paid for. It was only when i said i was going to go on social media about it i suddenly received item.
17 ottobre 2020
Risposta di MamaBet
Hi Diane - apologies for the problems you have experienced. We have had a COVID outbreak in the office which resulted in staff members being hospitalised and we were operating on skeleton staff of family and friends. Unfortunately they did not know their way around our systems which is probably why you received mixed messages and, admittedly this could have been dealt with better on our part. It has taken us weeks to catch up with our orders and can only apologise to you again and thank you for your patience with our small business during these difficult times. We would love to offer you a discount off your next order and will email you a discount code over. Any further questions, please don't hesitate to contact our office.
Offer no Customer service at all
Reasonably nice clothes, but they don't respond when items aren't delivered. I've tried for over a month now to get a decent response from Portare. No replacement and no refund offered. I would recommend potential customers steer clear unless they want to lose their money as Portare will take no responsibility for parcels that go missing and you will not be refunded...
7 ottobre 2020
Non scritta su invito
Risposta di MamaBet
Hi Robyn - apologies for the problems you have experienced. We have had a COVID outbreak in the office which resulted in staff members being hospitalised and we were operating on skeleton staff of family and friends. Unfortunately they did not know their way around our systems which is probably why you received mixed messages regarding refunds etc, admittedly this could have been dealt with better on our part. It has taken us weeks to catch up with our orders and can only apologise to you again and thank you for your patience with our small business during these difficult times. We would love to offer you a discount off your next order and will email you a discount code over. Any further questions, please don't hesitate to contact our office.
I love the clothes I have bought from…
I love the clothes I have bought from portage and the fit is brilliant. My only concern is the delivery that’s why I gave 3 stars and not 5. My first order came no problems but my next two orders I had to chase several times and was promised a £20 voucher for my inconvenience that I never received.
20 settembre 2020
Non scritta su invito
Risposta di MamaBet
Hi Diane - apologies for the issues you have had with deliveries. Can you please check your emails as a voucher code was sent for £20 off your next order. It was sent on 30th September at 8.04am. The reason it was late in coming is due to a COVID outbreak in the office. Apologies once again for bearing with us during these difficult times and please don't hesitate to contact us in the office should you have any further questions.
Good quality clothes at a very good…
Good quality clothes at a very good price. Will always order from this site especially in the sales
19 settembre 2020
Non scritta su invito
Risposta di MamaBet
Thanks for your positive review and we look forward to seeing you again soon.
Lovely item and great service
Lovely item and great service. Very pleased. Will buy from them again.
19 settembre 2020
Non scritta su invito
Risposta di MamaBet
Thanks for your positive review and we look forward to seeing you again soon.
Risposta di MamaBet
Thanks for your positive review and we look forward to seeing you again soon.
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