Unresolved Claim and Poor Service from Porch Warranty
I’m leaving this review specifically for the home warranty service offered through Porch.com (Porch Warranty), not the general contractor referral service.
I submitted a warranty claim in December 2024 for a malfunctioning stove and dishwasher. A technician—Quentin from Parker Appliance Repair—was sent out multiple times but was unable to repair either appliance. After repeated attempts to reach the technician for follow-up (with no response), I emailed Porch on 1/29/25 and received no reply.
When I finally got someone on the phone, I was told the dishwasher claim had been closed, even though it wasn’t fixed. Eventually, I spoke with an analyst who said they’d issue me a check for both appliances, since the stove also couldn’t be repaired. I was told on 2/24/25 that the check would arrive in 2–3 weeks.
Since then, I’ve made multiple follow-up calls. On 3/24/25, I was told the check hadn’t even been printed. On 3/25, I was told the claim was being expedited, but again, no call back. On 3/26, I spoke with Fernando, who told me the check was with the finance department and might take another 30 days. When I asked to speak with a supervisor or the finance department, I was denied both times. Fernando was also incredibly dismissive and talked over me nearly the entire call.
This experience has been exhausting, unprofessional, and unacceptable. Porch Warranty has made verbal commitments they haven’t kept, and the customer service has been consistently poor.
If you’re considering Porch’s home warranty service—I strongly advise against it. I’ve spent over 3 months just trying to have my appliances repaired or at least get a refund for appliances their tech couldn’t fix. Total waste of time and energy.