Hi An,
We are sorry to hear about your experience. For clarity, our services are offered in different quality levels (High quality, Real, and VIP), so customers can choose what best suits their needs.
Please note that every order placed on our website is fully guaranteed. If an order is not delivered within 3 days, it is eligible for a refund. In addition, our support team is available 24/7 through WhatsApp, email, and our internal panel messaging system to assist with any issues.
We have also submitted a request for your order details through the "request information" option. Once you provide us with this information, we will be able to review your order directly and assist you further.
Your satisfaction is very important to us, and we are committed to resolving this matter.
Best regards,
Popularos.com