The blanket weed remover is working well and hopefully it will be gone soon. The oily surface on the water has not been touched by the cloudy water remover, but I have discovered that it is probably... Leggi di più
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Excellent company. Great choice of products, at very competitive prices and second to none customer service.
Bought a Laguna pond pump in May 20 which suddenly stopped working on the weekend. Spoke to them this morning and was advised that the problem was likely to be fine grit in and around the stator but i... Leggi di più
Highly Recommended!!! Building our Koi Pond and have had dealings with most of the major suppliers. We have been let down in one way or another by all of them, be it knowledge, promise of stock, deliv... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Based in Stockton on Tees near Middlesbrough, Pond Planet has fast become one of the UK’s leading online retailers of aquarium and pond supplies. We attribute this to our passion for all things pond and aquarium, coupled with our desire to provide a customer service second to none. Growing from humble beginnings to our new 5,000+ square foot warehouse, Pond Planet strives to provide the best pond, water garden and aquarium products at competitive prices, backed by accurate advice and unbeatable customer service from start to finish. With over 40 years of experience in the design, installation and maintenance of ponds, water features and aquariums in all shapes and sizes. Our dedicated industry trained team of staff are on hand to take your calls and answer any questions or queries you may have. Simply call us on 01642 612419 or send us an email and a member of the team will be more than happy to help. Pond Planet is a one-stop shop for all your pond, aquarium and water garden needs. All products are chosen with quality and value for money in mind and delivered direct to your door at competitive prices. We believe you won't find a better combination of price and customer service.
Informazioni di contatto
Unit 5 Clayton Court, Bowesfield Crescent, Bowesfield Industrial Estate, TS183 QX, Stockton On Tees
- 01642 612419
- info@pond-planet.co.uk
- pond-planet.co.uk
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Bewildered with there efficiency so good
Absolutely brill very polite very helpful very efficient great work force that work together it was such I pleasure too order of them I'd give 10 star rate if it comes up
Good quality and happy with service
excellent service
Placed two orders with Pond Planet, dispatched really quickly, excellent service, arrived within a few days, very good prices I will be sticking to them from now on for my aquarium stuff.
The products I purchased were extremely…
The products I purchased were extremely good quality. The website was very easy to navigate for the products I needed.
Delivery was incredibly quick.
What more could you want?
This company brought my dreams back
This company brought my dreams back. I am happy to have found them and happy to have seen my money. I didn't think they would help me with everything. I recommend!
I wholeheartedly recommend them
I wholeheartedly recommend them. I felt that such a good service thanks to them. All my problems were solved quickly thanks to them!
I wholeheartedly recommend them
I wholeheartedly recommend them. They gave me the level of help I needed. I advise you this company and its service!
These people are bad
These people are bad, and I was inattentive. I was disappointed in everything. In no case do not cooperate with them.
Excellent company.
Rang for advice on Tuesday 10h August, Tim was great explained in detail what was needed, ordered the Pressure filter rock cover, delivered 12.00 Tuesday 11th August, fits perfectly as explained, the customer service is excellent, first time used and will definitely use in the future. Thank you.
Top company
Excellent company and service.. Next day delivery wide range and best value for money.. Will definitely use again
Great service
Great service, excellent website with a great range of products. First time ordering but will definitely be making future purchases. Fast next day deliver, many thanks!
Very Highly Recommended!!
Highly Recommended!!! Building our Koi Pond and have had dealings with most of the major suppliers. We have been let down in one way or another by all of them, be it knowledge, promise of stock, delivery deadlines not meet and even appalling/cocky attitude! From our experience there is no Koi Pond Supplier that can match Graham at Pond Planet. Graham's knowledge, customer service, patience, and willingness to spend the time to answer all questions and found a solution is literally second to none. THE ONLY POND SUPPLIER TO DEAL WITH IN THE FUTURE. Thank you Graham!!!!!
Fast,trusted, helpful
Fast, easy, helpful. Used this site for my 3rd purchase now and haven't had any issues at all great company to use and trusted for all my aquatic supplies.
One Stop Shop
Bought lots of stuff from them all came on time in good condition and at the best price. What i really liked was there big range which ment i could buy everthing i needed in one place. Also sent some things back and got a refund with no issues.
fantastic service
Overall from ordering, delivery and help with purchase, spot on, have no complaints here, just perfect.
Excellent customer service
Excellent customer service. I had a manufacturing issue with some components (not Pond Planet's fault), not only did they replace the faulty components, they also replaced the other component that I had solvent welded to the faulty items :-) Very impressed. I will certainly use Pond Planet again.
Absolute superstars
Absolute superstars! Stocked a (hard to find item), which was perfect, and I ended up buying some fish too, which have been very hardy. Great stuff!
Very good quality service
Laguna pond pump issue
Bought a Laguna pond pump in May 20 which suddenly stopped working on the weekend. Spoke to them this morning and was advised that the problem was likely to be fine grit in and around the stator but if I couldn't sort it to call back. Checking the instructions I found a small bag with a tool and instructions for cleaning the stator not covered well enough in the main instruction and followed these and resolved the issue in half an hour. Spot on support, thank you.
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