Polygon Leak Detection UK Recensioni 

590
TrustScore 3.5 su 5

3,6

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Valutata 1 stelle su 5

I was referred to this company for an emergency leak via the insurers. I was without water for 3 days and stressed the urgency. They insisted that I pay the excess first and then they can send someone... Leggi di più

Valutata 5 stelle su 5

I have had yet another excellent experience today. Sadly water leaks do cause damage & worry. Danny Harvey came & again I could feel in good hands immediately. He was a true professional and very car... Leggi di più

Valutata 5 stelle su 5

Matt and Jamie came today to detect our leak, which they found almost immediately. They were polite, friendly and extremely understanding of our trauma, they patiently answered our many questions and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had a Leak under the lounge floor. Other major companies struggled to find this. It took Eddie Palmer from Polygon less than 2 hours to pinpoint the area of leakage which was exactly where it was. Wou... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Idraulico

Informazioni fornite da varie fonti esterne

At Polygon, we understand that suffering a water pipe leak in your home can be extremely distressing, expensive and disruptive. If your insurance policy does not provide for ‘Trace & Access’, you’re left trying to find a company you can trust. You’re looking for experts that will provide you with the reassurance the pipe leak will be found and fixed – as quickly as possible with minimum disruption and cost to you. For this level of service, look no further than Polygon. We’re an award-winning national company with over 60 years of experience and expertise.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

590 recensioni

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3,6

Tutte le recensioni

(590)

8 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Service. The Polygon operatives arpromptly…

The Polygon operatives arrived promptly and were extremely personable.
Time was taken to gather as much data as possible before the leak investigation began. Each stage and test was explained to us and our questions answered
Very thorough and professional service.

10 ottobre 2022
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Risposta di Polygon Leak Detection UK

Hello Mr Roberts,

Thank you for your feedback. We appreciate your team in leaving this. Should you need us again please do not hesitate to contact us

Regards
Leak Detection Team

Valutata 5 stelle su 5

Spot on.

After phoning 5 other companies that never got back to me I was desperate to find the leak in my house, I happened to pass a Polygon van, spoke to the driver then called their office, what a great company. Talked me through everything, They arrived on time and found the leak quickly ,made good with a repair and made a very detailed report including pics and video for my insurance claim. Can't recommend highly enough. Thankyou

6 ottobre 2022
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Risposta di Polygon Leak Detection UK

Hello Mr Keay,

Thanks for your feedback, it is much appreciated. Should you need us again please do not hesitate to contact us

Regards
Leak Detection Team

Valutata 5 stelle su 5

Polygon has proven to me the level of…

Polygon has proven to me the level of their integrity and exceptional engineers they have in their rank.
Garry and his colleague who attended my premises were super professional and I was carried along every step of the investigation process.
I am grateful of the quality of service received from Polygon.

1 ottobre 2022
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Risposta di Polygon Leak Detection UK

Hello Mr Asamoah,

Thank you for taking the time to leave this great feedback. We really appreciate it. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team

Valutata 5 stelle su 5

Great service from Polygon

Great service from Polygon leak detection - would definitely recommend. Initial call was very helpful with clear explanations of service to be expected. Engineer that called was excellent. He located the leak with minimum of disruption. Leak repair was straightforward without requiring major access work. Having paid for Trace and Access, Polygon were quick to reimburse me for services not required - thank you!

28 settembre 2022
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Risposta di Polygon Leak Detection UK

Hello Mr Steele,

Thank you for this amazing feedback. We appreciate this. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team

Valutata 5 stelle su 5

Mostly excellent, recommended

Very pleased with the service. Turned the report out in just over 24 hours. Thanks

21 settembre 2022
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Risposta di Polygon Leak Detection UK

Hello Tom,

Thank you for taking the time to leave this feedback. It is most appreciated. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team

Valutata 5 stelle su 5

Great service

Great service, Olly so thorough on site and Mark, in office immensely helpful. Very comprehensive report produced.

20 settembre 2022
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Risposta di Polygon Leak Detection UK

Hello,

Thank you for your great feedback. We appreciate your time leaving this. Your feedback has been passed on to management team. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team.

Valutata 5 stelle su 5

Musty bathroom

Lee was very professional and courteous. He gave us confidence in what he recommended.

14 settembre 2022
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Risposta di Polygon Leak Detection UK

Hello Steve,

Thank you for taking the time to leave this feedback. It is very much appreciated. Should you need us again please do not hesitate to contact us again.

Regards
Leak Detection Team

Valutata 5 stelle su 5

Leak detection

Quick and efficient service !

6 settembre 2022
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Risposta di Polygon Leak Detection UK

Hello Elena,

Thank you for your feedback. It is much appreciated. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team.

Valutata 5 stelle su 5

Very helpful and professional producing…

Very helpful and professional producing a detailed report

1 settembre 2022
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Risposta di Polygon Leak Detection UK

Hello Carolyne,

Thank you for taking the time to leave this feedback. It is much appreciated. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team.

Valutata 5 stelle su 5

The Sherlock Holmes of water leak detection!

Polygon visited our house to help identify the source of a water leak. Our house has a very complicated plumbing set up and the Engineer was on site for over 5-hours using various water leak detection tools before he eventually pinpointed the cause of our leak. His subsequent report provided a thorough explanation of the areas he checked and how he finally identified the source of our problem. An excellent service.

25 agosto 2022
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Risposta di Polygon Leak Detection UK

Hello Mr Povah,

Thank you for leaving this feedback. We always appreciate great feedback like this. I am glad we were able to help you. Should you need us again please do not hesitate to contact us

Regards
Leak Detection Team.

Valutata 5 stelle su 5

Highly recommended

Had a Leak under the lounge floor. Other major companies struggled to find this. It took Eddie Palmer from Polygon less than 2 hours to pinpoint the area of leakage which was exactly where it was. Would definitely recommend anyone with leakage issues that are not visible, not to waste time with any other firms.

10 agosto 2022
Non scritta su invito
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Risposta di Polygon Leak Detection UK

Hello Manty,

Thank you for taking the time to leave this feedback. I am pleased to hear Eddie found the leak in good time. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team

Valutata 5 stelle su 5

Once again Kez came to visit us…

Once again Kez came to visit us regarding ongoing issues. So polite, friendly and professional.
He has great customer service skills and explained everything that will happen moving forward.
He is a credit to the company

20 luglio 2022
Non scritta su invito
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Risposta di Polygon Leak Detection UK

Hello,

Thank you for taking the time to leave this feedback. This platform is for our leak detection service but I will be sure to pass along your feed back to Kez and their area manager.

Regards
Leak Detection Team

Valutata 5 stelle su 5

Highly recommended!

After months of losing pressure in my boiler I employed polygon to detect the leak in my house which we had surmised must be at ground floor level. The engineer arrived on time and carried out extensive investigations to eventually find the leak hidden beneath the kitchen. He then carried out work to expose the leak and repaired it before leaving the area clean tidy and safe.

Overall a really good experience the engineer was professional polite and lovely mannered.

14 luglio 2022
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Risposta di Polygon Leak Detection UK

Hello Emma,

Thank you for leaving this feedback. We are pleased to hear the matter has been resolved. Should you need us again please do get in touch.

Regards,
Leak Detection Team.

Valutata 5 stelle su 5

EXCELLENT

Great service and very polite.

28 giugno 2022
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Risposta di Polygon Leak Detection UK

Hello Roni,

Thank you for this feedback. We appreciate you taking the time to leave this. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team

Valutata 5 stelle su 5
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Risposta di Polygon Leak Detection UK

Hello K.H
Thank you for leaving this feedback. It is much appreciated.
Should you need us again please do not hesitate to call us.

Regards.
Leak Detection Team

Valutata 5 stelle su 5

I can't praise this company highly…

I can't praise this company highly enough. After, last year, we discovered a long-time undetected hot water leak, concealed behind the tub in our bathroom, we found ourselves dealing with a large no. of people - ranging from the insurance and loss adjustor co's to various "experts" on damp, before we even began to remedy the problem.
It was all highly stressful - until Polygon came in. Calmly and efficiently, their Joshua Fryer-Cooper assessed the damage, produced a clear and detailed report the next day, subsequently installed drying equipment and monitored the drying process before, finally, issuing a certificate confirming the property was dry enough to renovate and re-plaster etc. (we had had to have nine walls stripped back to brick, in order for the bathroom and adjacent rooms to dry out!)
Joshua was reliable and friendly at all times - of all the many people we dealt with, I told him he was at that time the only one who really impressed me with his competence - he knew his job, and exactly what to do.
Many months later, when the renovations were complete, I was able to persuade the insurance co. to re-hire Polygon - to provide one of their other functions: carry out a "post builder's clean".
Simon Woodcock of Polygon came with two other men. I can't describe how beautifully they cleaned and reorganised the house - better than anyone else has ever done it - so I hardly recognised it when they had finished. In addition, Simon arranged for a company called Pink Label to collect, clean, and return all our bedding, pillows, clothing etc. that had become saturated with dust and grit. The items were returned today: sparkling clean, sorted - clothes on hangers, other items bagged, and folded where necessary, all in excellent order. Simon himself was consistently courteous, friendly, and utterly professional. At the end, I felt like hugging him!
At all times, Polygon's men kept contact with me, gave me reliable mobile phone no's so I could phone them at any time, always knew when they were coming, and what was happening (no hours of hanging onto unmanned phone lines, as with so many other companies these days).
It's not often that I can recommend a company unreservedly, but in this case I do. A wonderful outfit - obviously well managed from the top. I wish I could say that about more businesses I have to deal with.
Note: there are various Polygons online. The one whose people came to us is called Polygon Group.com.

17 giugno 2022
Non scritta su invito
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Risposta di Polygon Leak Detection UK

Hello Dr Simmons,

Thank you for this amazing feedback. I am pleased to hear you were happy with our visit and that the issue is being resolved. Should you need us please do not hesitate to contact us.

Regard
Polygon Leak Detection Team.

Valutata 5 stelle su 5

I had a leak somewhere under a concrete…

I had a leak somewhere under a concrete floor in a bungalow I recently bought, I called Polygon and they sent a very polite engineer who was extremely good at his job after much testing and searching he found the leak removed some concrete floor and repaired the leaking pipe work .I couldn't be more happier and relieved. Thanks to all at Polygon

17 giugno 2022
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Risposta di Polygon Leak Detection UK

Hello Mr Williams,

Thank you for taking the time to leave this great feedback. I am pleased to hear that the leak was found and repaired for you. Should you need us again please do not hesitate to contact us again.

Regards
Leak Detection Team.

Valutata 5 stelle su 5

Best Customer service

Best Customer service
Friday 17 June the guys arrived at my address to find a leak under the floorboards. They were polite, professional team who located the leak near to the shower. It was promptly fixed after having to take out the washbasin for access, everything was put back with the exception of the flooring as that will have to be replaced. A star -POLYGON for first class service. Thank-you

17 giugno 2022
Non scritta su invito
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Risposta di Polygon Leak Detection UK

Hello,

Thank you for taking the time to leave this great feedback. I am pleased to hear everything was sorted out for you. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team.

Valutata 5 stelle su 5

Damp patches appearing on kitchen wall…

Damp patches appearing on kitchen wall and adjacent wc. Initially investigated by plumbers who could find no source. Employed Polygon to Trace source of leak in minimally invasive manner. The two operatives arrived on date and time arranged, and employed multiple noninvasive technologies to identify source of leak ( including thermal imaging, wall humidity detection, dye tests and fibre optic imaging). Source identified as cold feed to upstairs bathroom sink. In total were on site for 6 hours. Sent me and my insurance company very comprehensive report, and have subsequently been engaged by my insurance company to commence structural drying works. Fixed charge paid up front well worth the avoidance of ripping out tiled bathroom. Have already recommended Polygon to friends with house leaks that are difficult to source.

7 giugno 2022
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Risposta di Polygon Leak Detection UK

Hello Mr Leary,

Thank you for taking the time to leave this wonderful feedback. I am pleased to hear we managed to locate the leak for your with minimal fuss and damage to the property. Please feel free to contact us should you further help.

Regards
Leak Detection Team.

Valutata 5 stelle su 5

I have the pleasure of writing this…

I have the pleasure of writing this view on the fine service Polygon provided.
The complete experience was smooth and reassuring. Mark at HQ was pleasant and informative. Their Engineer was skilled, helpful and methodically worked through until he found the leak. Always cautious of minimal damage in doing so.

Well done

Tony in Norfolk

12 maggio 2022
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Risposta di Polygon Leak Detection UK

Hello Tony,

Thank you for taking the time to leave this amazing feedback. I have passed this on to Oliver and his area manager. Should you need us again please do not hesitate to contact us.

Regards
Leak Detection Team

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