Polygon Leak Detection UK Recensioni 

590
TrustScore 3.5 su 5

3,6

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I was referred to this company for an emergency leak via the insurers. I was without water for 3 days and stressed the urgency. They insisted that I pay the excess first and then they can send someone... Leggi di più

Valutata 5 stelle su 5

I have had yet another excellent experience today. Sadly water leaks do cause damage & worry. Danny Harvey came & again I could feel in good hands immediately. He was a true professional and very car... Leggi di più

Valutata 5 stelle su 5

Matt and Jamie came today to detect our leak, which they found almost immediately. They were polite, friendly and extremely understanding of our trauma, they patiently answered our many questions and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had a Leak under the lounge floor. Other major companies struggled to find this. It took Eddie Palmer from Polygon less than 2 hours to pinpoint the area of leakage which was exactly where it was. Wou... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Idraulico

Informazioni fornite da varie fonti esterne

At Polygon, we understand that suffering a water pipe leak in your home can be extremely distressing, expensive and disruptive. If your insurance policy does not provide for ‘Trace & Access’, you’re left trying to find a company you can trust. You’re looking for experts that will provide you with the reassurance the pipe leak will be found and fixed – as quickly as possible with minimum disruption and cost to you. For this level of service, look no further than Polygon. We’re an award-winning national company with over 60 years of experience and expertise.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

590 recensioni

5 stelle
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3,6

Tutte le recensioni

(590)

8 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

No sign of leak, but Jonathan managed to find it.

After losing pressure in my central heating boiler, and no sign of a leak in the house, Jonathan came to detect where the problem was. He was very polite, friendly, and efficient, and eventually sourced the leak in a copper pipe. Unfortunately it is buried under the concrete floor in my utility room, and with a run of fitted units and a washing machine there. Another visit will be necessary to gain access and repair the leak. I can recommend this company, and would use them again. A big thank you to Jonathan, and also to Mark and Julie.

11 marzo 2024
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Risposta di Polygon Leak Detection UK

Hello Mrs Mclean,

Thank you for this wonderful feedback! I will be sure to pass this on to the team. Should you need us again, do get in touch.

Regards
Leak Detection Team

Valutata 5 stelle su 5

Recommended

Experienced professionals that left with no mess and found the leak.
Thank you!

27 febbraio 2024
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Risposta di Polygon Leak Detection UK

Hello,
Thank you for your time leaving this great feedback. We appreciate you taking the time to leave this.

Should you need us again please get in touch
Regards
Leak Detection Team.

Valutata 1 stelle su 5

Poor and greedy

8 febbraio 2024
Non scritta su invito
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Risposta di Polygon Leak Detection UK

Hello Mr Jackson,

Thank you for your review, following on from the other reviews you have recently left, we have since responded to you.

Thank you
Leak Detection Team.

Valutata 5 stelle su 5

Excellent service

Excellent service, very professional and prompt. The engineer who attended was knowledgeable and helpful. Thank you very much!

15 dicembre 2023
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Risposta di Polygon Leak Detection UK

Hello,
Thank you for taking the time to leave your feedback. It is much appreciated. I will be sure to pass this on to our engineer.

Should you need us again please do not hesitate to contact us
Regards
Leak Detection Team

Valutata 5 stelle su 5

Polygon - Highly Recommended Professional Company

Contacted Polygon to initiate a track and trace for a leak that had appeared on an internal wall. From the initial contact with Leo at their office he explained the process of what they would do and arranged for their engineer Stuart to visit and locate the leak and provide a full in-depth report including videos and pictures. This now enables me to move forward to arrange a builder/plumber to gain access to the area of the leak and fix.

Highly recommend this company as professional from start to finish.

16 febbraio 2024
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Risposta di Polygon Leak Detection UK

Hello Richard,
Thank you for your feedback. We appreciate your time leaving this.
I will be sure to pass this along to Leo.
Should you need us again do get in touch
Regards
Leak Detection Team.

Valutata 2 stelle su 5

Greedy.

£900 to find the leak ( tidily) and employing them for up to 8 hours after 6 hours they had exposed the leak which was a £2 push fit join between 2 pipes. No tools involved and a quick fix but they still insisted on charging £132 for the 2 minute repair. No goodwill from them at all.

8 febbraio 2024
Non scritta su invito
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Risposta di Polygon Leak Detection UK

Hello Mrs Jackson
Thank you for your review. In relation to your other reviews left recently, we have since responded to you.

Regards
Leak Detection Team

Valutata 3 stelle su 5

Great communication from Polygon team, leak not satisfactorily pinpointed

Our technician Angus was a very polite person who respected our home and talked through the different things he was doing to detect our heating system underground leak.
We had a tricky case and he had to come out three times. There were some delays to his availability so we were without heating for about 3 weeks, which was stressful.
In the end, we had two lots of excavations through the concrete and plumbing work carried out on Polygon's advice, but the actual leak was not pinpointed by Polygon. Although we were only charged for one trace process by Polygon (thank goodness) we have had to pay a plumber for three sets of his work, which has added up.

1 febbraio 2024
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Risposta di Polygon Leak Detection UK

Hello,
Thank you for your feedback. I am sorry to hear this has been a complicated a leak detection. I hope everything is sorted now.

Should you need to discuss further please do get in touch
Regards
Leak Detection Team

Valutata 5 stelle su 5

Very efficient and accurate service…

Very efficient and accurate service from a very pleasant
and informative gentleman. Couldn't be more pleased with the service

6 febbraio 2024
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Risposta di Polygon Leak Detection UK

Hello Holly,

Thank you for taking the time to leave your great feedback. It is much appreciated,

Should you need us again, do get in touch.

Regards
Leak Detection Team

Valutata 5 stelle su 5

V good

James arrived on time, was very efficient and knew exactly what he was doing kept me up to speed with the problem he found. Very personable and professional

31 gennaio 2024
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Risposta di Polygon Leak Detection UK

Hello,

Thank you for your time leaving your great feedback. We appreciate this.

Should you need us again, do get in touch
Regards
Leak Detection Team

Valutata 5 stelle su 5

Your engineer knew what to do and did…

Your engineer knew what to do and did it!
A bit pricey, but got the job done quickly and effectively.

24 gennaio 2024
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Risposta di Polygon Leak Detection UK

Hello,
Thank you for your feedback. We appreciate your time in leaving this. I will be sure to pass your comments along about our costs.

Should you need us again do get in touch
Regards
Leak Detection Team

Valutata 5 stelle su 5

Excellent technician providing a Prompt…

Excellent technician providing a Prompt service, very helpful and informative and very efficient service.

4 gennaio 2024
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Risposta di Polygon Leak Detection UK

Hi Mr Sharratt,

Thank you for your feedback. We appreciate you leaving it. I am happy to hear you were happy with the overall services. Should you need us again get in touch

Regards
Leak Detection Team

Valutata 5 stelle su 5

Mr Tom March - A TRUE Credit To The POLYGON UK Team

During the recent insurance claim we had to make on our home insurance policy due to a leak in our shower the insurance company (Privilege) arranged for someone from Polygon UK to come out to our home in order to trace and discover where the leak was coming from.

I received a call from Polygon to schedule an appointment for a member of their team to come out to our property and I was given a date and a time slot for the visit.

The young man from Polygon (Tom March) called an hour before he arrived to politely let me know he was on his way which we really appreciated.

Well what can I say about Tom? He was such a polite, helpful, knowledgeable and thorough young man and kept us fully informed of what he was doing and was happy to share his investigations and findings with myself and my husband. He used some very high tech devices to assist him in finding where the leak was coming from and took great pleasure in showing us what he’d discovered on his iPad etc.

Tom March certainly is a credit to his company and represented Polygon excellently and they are very fortunate to have such a wonderful and dedicated young man as a member of their team.

Thank you Tom for being such a pleasure to deal with and both myself and my husband wish you all the best in your career.

2 gennaio 2024
Non scritta su invito
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Risposta di Polygon Leak Detection UK

Hello Sue,

Wow this is amazing feedback about Tom. He was really pleased to hear it when it was passed to him. Thank you for taking the time to send this over to us. I am pleased to hear you are happy with the overall services and Toms efforts to locate the leak for you. Should you need us again do get in touch

Regards
Leak Detection Team

Valutata 5 stelle su 5

Would highly Recommend Polygon.

Best thing we did was have Polygon to source a couple of leaks we had in our home.
Previous plumbers couldn't locate them and it was costing us time and money.
You are asked to pay upfront and the engineers guarantee around 4 hrs to your job....more if needed.
Polygon use imaging cameras and gas testing equipment to name some.
We were visited by James, he was with us for over 4hrs and did a thorough job. He showed me readings from equipment, explained all procedures and advised on works needed to rectify things.
Everything is photographed and recorded. On completion you are given a comprehensive report complete with photographs and videos.
Very professional. We would highly recommend

12 dicembre 2023
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Risposta di Polygon Leak Detection UK

Hi Gail,

Thank you for your feedback. We appreciate you taking the time to leave it. Should you need us again please get in touch

Regards
Leak Detection Team

Valutata 5 stelle su 5

Genuinely great service deserves recognition

Excellent service from Polygon. Range of available dates provided & they proactively followed up with earlier cancellation also.
Eddie the technician spent hours at our property trying via various mechanisms to locate the leak that wasn’t yet evident. Managed to locate it in a really difficult area tucked away and under the floor. Correctly predicted the cause and allowed our plumber to be able to fix it. So relieved it is sorted before Christmas.

15 dicembre 2023
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Risposta di Polygon Leak Detection UK

Hello Mark,

Thank you for taking the time to leave this amazing feedback. I am pleased to hear it all got sorted before the xmas period. It can be a difficult time when facing a leak and possible damage. Glad it was sorted in the end

Regards
Leak Detection Team

Valutata 5 stelle su 5

Friendly and professional service

very professional and thorough investigation of our leak problem, we are very grateful to the Polygon technician who attended our flats.

6 dicembre 2023
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Risposta di Polygon Leak Detection UK

Hello Lydia,

Thank you for your feedback. I am pleased to hear you were happy with the services offered and the matter dealt with

If you need us again do get in touch
Regards
Leak Detection Team

Valutata 5 stelle su 5

Very good service

Very good service, arrived a little later than expected but Technician phoned to let us know. Friendly and explained exactly what could be done, and what would happen next.
Would thoroughly recommend.

30 novembre 2023
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Risposta di Polygon Leak Detection UK

Hello there,
Thank you for taking the time to leave this great feedback. Pleased to hear you were happy with the services provided and the matter resolved.

Should you need us again do not hesitate to get in touch
Regards
Leak Detection Team

Valutata 5 stelle su 5

Escape of Water

Exemplary conduct. Neat and tidy. Got the job done efficiently.
10/10

3 novembre 2023
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Risposta di Polygon Leak Detection UK

Hello Mr Hall,

Thank you for your feedback, we appreciate your time leaving it.
I am pleased you were happy with the visit and services,

If you need us again do get in touch
Regards
Leak Detection Team

Valutata 5 stelle su 5

Good service

6 novembre 2023
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Risposta di Polygon Leak Detection UK

Hi Ed,

Thank you for your feedback. I am pleased you were happy with our service,
Should you need us again do get in touch

Regards
Leak Detection Team

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