I’ve been with pollen for a few years now recently speaking with Dr. Gavin Macauley, and by far by a long reach one of the best doctors to speak with. He listens and really puts in an effort to help y... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I recently joined Polln after leaving Easykind which I now regret.I paid 380 for a Mighty Medic last year there. despite Polln claiming to be Australian - their Vape prices are very unAustralian, char... Leggi di più
The best of the worse to date. Just another scam cannabis business who fluctuates consultant fees like a ' tv sale ' . They do most times use pharmacies that don't rip you off but no guarantees until... Leggi di più
Poor service from incompetent doctors who don’t send through the prescription which has been discussed and a “care” team who do nothing. Cannot speak to a manager after numerous phone calls and no cal... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Polln is a Digital Health platform making natural therapies and high-quality care accessible to patients Australia-wide. We simplify access to natural therapies by connecting patients with prescribing practitioners and alternative treatment experts Australia-wide. Our platform makes it easy to access medicinal cannabis prescribing, consultations, tailored prescriptions and product delivery services from the comfort of your home.
Informazioni di contatto
363-365 Bridge Road, 3121, Richmond, Australia
- 1300 176 556
- hello@polln.com
- polln.com
3,0
Nella media
30 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Truly amazing care
Have had nothing but exceptional care through Polln since I have been a patient with them. The doctor's seem to genuinely care about their patients and the care team are always quick help in any way that they can. Could not recommend them enough!!
1 giugno 2024
Non scritta su invito
Helpful despite delay
The team were extremely helpful even though the delayed delivery time was out of their control. They kept in touch every step of the way and even reached out after I had received my order to see if everything was okay. Couldn't recommend a better service
6 giugno 2024
Non scritta su invito
Good luck with refunds after reading…
Good luck with refunds after reading the other reviews I know how he feels paid for consolation happy with that but it’s not for me I’m not going to be forced to take medication that I don’t like or pulls my teeth out refuses the flower I’m ok with decision your choice not to give me the product. But when asking for money back it’s been 5 business days today no email no refund no return phone call. Why? It’s my choice not to stay with you but it’s not right to this long in responding and refunding people’s money it’s bad enough you know the reason why I need these products and you add more stress anxiety and depression to the fact that you have chase for your own money to be returned. Thanks for your reply it makes no sense I never had a problem with your procedure I was un happy with how long it takes to get money back! I don’t need a lecture on medication I need help and when you’re playing with a natural product taking bits and pieces out changing the way the product works it doesn’t make it natural anymore. That’s why I don’t want to use your oils like I said in the review and the gummy’s pull my teeth out I’m not going to waste money on a product I won’t use.
24 giugno 2024
Non scritta su invito
Risposta di Polln
Thanks for sharing your feedback with us, Martin.
We're sorry to hear that your experience with Polln and your prescribed treatment plan did not meet your expectations. As you may or may not be aware, prescription natural medicines are classed as a Schedule 8 Medicine by the TGA, and as such, they are highly regulated by governing bodies.
Here at Polln, the safety of our patients is our top priority, and we pride ourselves on adhering to these regulations and guidelines to ensure the continued safety of all our patients and practitioners.
Following from our phone calls from earlier on in the day, we can once again confirm that the refund for your medications have been successfully processed, with the receipt of the refund sent to the email address associated with your Polln account.
If you'd like to discuss any of the above in further detail, please don't hesitate to give us a call on 1300 176 556. Alternatively, you can also send an email through to hello@polln.com
Wishing you all the best on your health journey in the future. – Polln
I suffer from CIDP
I suffer from CIDP, its horrible affects balance , causes pain recommended medicine have dropped for a much better result with help from Polln staff(Natasha) and Dr. is great so far, with communication no longer being an issue and pain in lower back and feet under control , I can also seek casual employment which is a godsend as I have two small kids, these people are good!!
25 aprile 2024
Non scritta su invito
Professional and kind service!
I would highly recommend Polln to anyone looking for a trusted way to source "alternative" medicine. Dr Wren is great and Lauren, the clinical nurse, is amazing. The general customer service is really wonderful too; if you ever need to call to ask a question, they answer really quickly and you get to speak with someone who is easy to understand and relatable. I have been using Polln for about 3 months now and we have figured out my perfect dose already. It has helped so much with my sleep and appetite. I am so grateful to have been referred to this service by my psychologist. I also like that all my follow-up appointments are over the phone and when I did have a video call for the first appointment, Dr Wren made it nice and pleasant (I was nervous for it, but he put me at ease). I really feel like they see you as an individual and tailor the prescription to you very well. They are also really open-minded and compassionate.
17 aprile 2024
Non scritta su invito
Always exceptional customer service.
Always have professional & compassionate interactions.Admin are amazing.Pricing is competative.Postage is slow however Aus Post are working on a more efficient way to deliver.
27 febbraio 2024
Non scritta su invito
Long waiting times, poor quality, bad service
Long waiting times - last order placed 26th Sep, which MIGHT arrive 9th October; they claim 1-3 days to process and then (charge you $15 extra for) 'express deliver' the items......however, after raising 3 orders now, every time it has taken at least 14 days, maybe longer, and there is usually items missing.
Receiving a refund for an item paid for, that is out of stock, also seems to take a very long time and requires chasing from your end.
On my last order, I decided to double up the order of the CBD I needed to counteract the high cost and long wait of the delivery process....well that was a mistake, since the item arrived damp and sticky and was not nice at all. There is no refund/replacement policy for this, they didn't even have any interest in this...obviously the items were below the claimed weight of 10g once they were dried correctly in order to be used.
All in all, very frustrated. Now I will have to spend yet more money to have a consult elsewhere so that I can order from someone else.....
its loose loose for the customer.
26 settembre 2023
Non scritta su invito
Risposta di Polln
We’re sorry to hear that our service did not meet your expectation.
All orders are posted via express registered post. On this occasion, it seems that we have experienced prolonged delays with our third-party delivery partner. On rare occasion our delivery partners may be experiencing some delays which may mean your order takes a little longer to reach you and we encourage our customers to monitor their deliveries via the tracking number provided in the confirmation email.
Of course, we are here to assist and endeavour to resolve these types of experiences by contacting our delivery partner to address these matters directly.
I can confirm refunds are processed with 2 business days once initiated and depending on the customer bank, the refunded amount will appear within their accounts up to 5 days post. If there is any trouble surround this matter, please give us a call on 1300 176 556.
In any circumstance where there is a delivered damage and/or faulty product, Polln will cover the cost of the replacement – we kindly ask for these matter to be reposted to us at the earliest convenience.
If there is any matter which we can attend to and resolve, please call the Care Team on 1300 176 556 or email us at hello@polln.com
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.