Pola  Recensioni 

213
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

I first ordered Pola icepops when I saw them on Dragons Den. They were obviously busy initially but with repeat orders the customer service improved. I love Pola pops, they are so full of flavour and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ive had two orders from Pola. The flavours are awesome - my favourites are Blackcurrent and the Raspberry and Lime, but they are all lovely. I had an issue with one box but that was rectified s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

You won’t be disappointed. From the seamless ordering process, to swift delivery I find that I look forward to receiving the delicious frozen ice pops of delight that are Pola Poles. The fruity natura... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I first tried Wild Elderflower...wonderful, sweet & delicate. I ordered Rhubarb but you sold out, so you sent me a wonderful veriety pack to try. Finally my Rhubarb has arrived...excellent flavour,... Leggi di più

L'azienda ha risposto


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

213 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(213)

80 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Delicious pops

Delicious pops. Refreshing and contain real fruit so they taste exactly as the fruit they describe. I chose rhubarb and,yes,they are rhubarby. I've just ordered blackcurrant and more rhubarb. These pops are perfect for this really hot weather we're experiencing.

25 luglio 2026
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Risposta di Pola

Thank you so much for your lovely review, we’re delighted you’re enjoying the pops! It’s great to hear the real fruit flavours come through so clearly, especially the rhubarb. They really are perfect in this hot weather, and we appreciate your support!

Valutata 5 stelle su 5

Utterly delicious Polar Pops

Polar pops are utterly delicious, my daily treat.
Ordering is simple and you don't have to wait ages for delivery. They keep you well informed of delivery.
Not once have I been disappointed with the quality of the polar pops.

30 luglio 2026
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Risposta di Pola

Thank you so much for this amazing review- it’s wonderful to hear Pola Poles are your daily treat! I’m thrilled that ordering has been easy and delivery updates have kept you in the loop. And hearing you’ve never been disappointed with the quality honestly means the world to us.

Valutata 5 stelle su 5

Delivered promptly and quickly

Delivered promptly and quickly. Delicious ice pops. I chose rhubarb and love them. Looking forward to a long summer to enjoy more flavours.

22 luglio 2026
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Risposta di Pola

Thank you so much for your lovely review- I’m really glad your order arrived quickly and that you enjoyed the Rhubarb flavour. It’s perfect for summer, and I hope you get plenty of warm days to try even more flavours.

Valutata 5 stelle su 5

Lovely flavours

Lovely flavours I bought the raspberry and passion fruit (elderflower always seems to be out of stock when I check website) Good communication and delivery was good no complaints

29 luglio 2026
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Risposta di Pola

Thank you so much for your lovely review- I’m really glad you enjoyed the Raspberry and Passionfruit flavours, and that everything went smoothly with delivery and communication. Elderflower does tend to sell out quickly, but it’s just come back in stock again. If you’d like some, now’s a great time to order.

Thanks again for your support!

Valutata 5 stelle su 5

Delicious!

Delicious!! And 50 ice pops gone within days
These are SO good!! They taste of real fruit, because they are made with real fruit! They were lovely to have during the non stop heatwave and we have already reordered - they are that delicious.

28 luglio 2026
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Risposta di Pola

Thank you so much for your amazing review- we’re thrilled you found them so delicious during the heatwave and reordered so quickly. Real fruit really does make all the difference!

Valutata 5 stelle su 5

Great flavour to the rhubarb pops

Great flavour to the rhubarb pops - have ordered more. Ice pops for grown ups! They taste fabulous

24 luglio 2026
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Risposta di Pola

Thank you so much for the review- so great to hear you are loving Rhubarb and have already ordered more!!

Valutata 5 stelle su 5

I got some of the Rhubard Sorbet Pops…

I got some of the Rhubard Sorbet Pops and I have already ordered more. Beautiful texture and absolutely delicious.
Not too sweet and not too tart, just perfect.
Highly recommended.

2 luglio 2026
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Risposta di Pola

Thank you so much for your lovely review- we’re thrilled you enjoyed the Rhubarb Sorbet Pops and already ordered more. We really appreciate the recommendation!

Valutata 2 stelle su 5

Is it me? Underwhelmed.

Never mind the problem with delivery; that was explained and rectified. But the icepoles themselves were disappointing. I bought the rhubarb after reading rave reviews but very bland and lacking in flavour. Underwhelming.
Is it a bad batch because my taste experience doesn’t match with many others’

24 luglio 2026
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Risposta di Pola

Thank you for taking the time to leave a review, and I’m really sorry the Rhubarb still felt bland and underwhelming for you. As I mentioned in my email, we haven’t changed any of our formulas, so your experience does sound unusual compared to what most customers report.

I really appreciate you sharing your feedback with us, and we’ll keep an eye on this to make sure everything stays consistent.

Valutata 5 stelle su 5

I was skeptical because kids ice pokes…

I was skeptical because kids ice pokes are much cheaper, but these are worth every, we are hooked on every flavour. Impatiently awaiting the mango one. Amazing customer service too.

1 luglio 2026
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Risposta di Pola

Thank you so much for your brilliant review; we’re thrilled to hear you’re loving every flavour! It’s wonderful to know the pops have completely won you over. We’re really happy you’re looking forward to Mango- it’s one we can’t wait to share. And thank you for your lovely words about our customer service; it means a lot to us.

Valutata 4 stelle su 5

Perfect frozen treat

I really enjoy Pola icepoles, Blackcurrant and the lemon are my two favourite flavours as they’re a little less sweet than some of the others. The lemon is really refreshing. Perfect size and easy to store in the cupboard waiting to freeze or in the freezer. Ideal for the recent heatwaves and I could eat 8 easy in a day.
Only dropped a star because delivery seems to take a while in a world where we get fast delivery on most online orders.
I’m a repeat purchaser and don’t see that changing.

25 giugno 2026
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Risposta di Pola

Thank you so much for your lovely review- we are really happy to hear how much you’re enjoying the Blackcurrant and Lemon pops, especially during the heatwave! It’s great to know they’ve become firm favourites for you.

We appreciate your note about delivery taking a little longer. We’re always working to keep things moving as quickly as possible, so your feedback is genuinely helpful.

Thank you again for being a repeat customer; it means a lot to us, and we’re delighted to hear you’ll be sticking with Pola!

Valutata 5 stelle su 5

I thought I’d get these to stick in my…

I thought I’d get these to stick in my freezer for hot days as the supermarket’s freezers keep breaking down in the heat. I wasn’t expecting too much but yhese aren’t in the same vicinity as squash in a tube. These were real fruity sorbet - delicious and very refreshing. I went back to buy the rhubarb and immunity ones straight away!

10 luglio 2026
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Risposta di Pola

Thank you so much for your lovely review- we’re thrilled you found the sorbet pops so refreshing and full of real fruity flavour! And we love that you went straight back for the rhubarb and immunity ones… amazing choices.
Thanks for supporting Pola!

Valutata 5 stelle su 5

A victim of their success but in a good way

My first order of Pola Poles was in November 2025 and everything was great so I ordered again right after the year changed. There was an issue with the printed dates on my poles so I contacted support and was amazed at the customer service, especially with it being the owner that answered me.

Both the amazing product and the support is the reason I've already spent £400+ over multiple orders. I really cannot find "Ice Poles" that can beat them.

I will say that due to their success (which is very much warranted) the dispatch time for my last two orders has been at 7 days. The dispatch is very much a victim of their success and is my only feedback for them.

17 luglio 2026
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Risposta di Pola

thank you so much for the review- we are very grateful for your support! You’re absolutely right about the dispatch times- we’ve grown much faster than we ever expected, and while it’s a lovely problem to have, it has meant that some orders have taken a little longer to leave us. We’re working hard behind the scenes to speed things back up, and your feedback is genuinely helpful as we improve!

Valutata 1 stelle su 5

Disappointed, Rubbish Customer Care

My order was slow to arrive but not too much of an issue. One box of rhubarb poles was perfectly packed and delicious. However, the other box of Cocktail flavours was extremely sticky and put me off trying them. I reached out twice following their return / issue policy and haven’t received a reply. This is quite an expensive product for what it is so I definitely won’t be ordering again.

10 luglio 2026
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Risposta di Pola

Thank you for your review. I’m sorry again that the Cocktail flavours arrived in a sticky condition. I’m pleased we were able to discuss this over email and resolve the matter directly with you.

Your feedback is appreciated and helps us maintain the standards our customers expect.

Valutata 5 stelle su 5

F A B U L O U S

The Cocktail ice pops are just delicious. They take a little longer to freeze but they are so worth it. They are definitely too good to share

17 luglio 2026
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Risposta di Pola

Thank you so much for your lovely review, we’re thrilled you’re enjoying the Cocktail ice pops! They do take a little longer to freeze, but we’re so glad you think they’re worth the wait.

Valutata 5 stelle su 5

Loving these cocktail ice pops!!

Loving these cocktail ice pops!!
First order - went for the mixed alcoholic ‘tipsies’. These taste fabulous, and very welcome in the hot weather - hard to choose a favourite , it’s between the mojito and passionfruit martini for me!! …

16 luglio 2026
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Risposta di Pola

Thank you so much for the lovely review- we are glad to hear you are loving them in the hot weather, and a great choice of favourites!

Valutata 5 stelle su 5

Issue resolved

All problems have now been resolved
Thank you

10 luglio 2026
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Risposta di Pola

Thank you so much for your review- I’m really sorry to hear you’ve felt unable to reach us, as that’s never the experience we want anyone to have with Pola. I've checked our system and can see we've already spoken over email earlier this week, and from our side, it looked like we had a positive interaction after I helped with your enquiry. I'm glad we're able to get everything sorted for you! If you ever need anything else or have any questions in the future, you can always reach us at hello@polapoles.co.uk- we’re always here to help.

Valutata 5 stelle su 5

Absolutely amazing!


These icepops along with the rhubarb flavour are absolutely incredible. They are delicious and refreshing. They are so good they deserve a 100 star rating. I am so glad I ordered as they are perfect to have in the heat wave we are having.

11 luglio 2026
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Risposta di Pola

Thank you so much for your lovely review - we’re thrilled to hear you’re enjoying the Rhubarb and the other flavours! They really are perfect for this heatwave, and your kind words mean the world to us.

Valutata 5 stelle su 5

All of the ice poles are delicious

All of the ice poles are delicious. Great quality and taste. The sorbet are so fruity and tangy. The fact that they are made with fresh fruit is my excuse for my five a day. Blackcurrant is my favorite. Give them a try.

1 giugno 2026
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Risposta di Pola

It's great to hear how much you’re enjoying our sorbet flavours, and we love that they’ve become part of your five‑a‑day routine!

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