Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.
Regarding the mystery box: because it is a blind box, the contents are intentionally randomized. This also means that there is always a possibility of receiving styles that may not personally match your taste. We do state that mystery boxes are non-customizable for this reason.
About the “Dark Mystery Box” description: the term “dark” refers to the overall theme and design direction, such as gothic, alternative, or darker color palettes. However, interpretations of what feels “dark” can vary from person to person, especially when it comes to plush toys, which by nature can still appear cute or soft even within darker themes. The images shown are examples of possible styles, not a guaranteed set of exact items.
Regarding the value of the mystery box, we’d like to clarify that our standard mystery boxes usually include two items. In this case, we included four plushies instead, which means some of the items may be smaller in size. This is a normal part of how our mystery boxes are structured.
That said, we’re truly sorry that this came across as disappointing or made you feel that the value did not meet your expectations. That was never our intention, and we regret that this purchase did not feel satisfying to you.
Your feedback is sincerely appreciated and helps us continue improving how we present and explain our mystery boxes in the future.