I ordered a Rose & Tulipani Literale trivet. It arrived within a couple of days which was great. However it was scratched. I emailed Plumretail and they answered within an hour or so sending me a retu... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Laura Ashley furniture ordered - delighted with the customer service - kept in loop throughout long lead in time. Furniture perfect. Delivery team superb and couldn’t have been more helpful. Wo... Leggi di più
It was the first time of ordering from Plum Retail after spotting a single Laura Ashley duvet cover online at a reduced price. I do love a bargain! The online ordering process was very easy and I was... Leggi di più
Firstly the delivery place in Weymouth lost our packages through no fault of Plum-retail. As soon as I contacted Plum-retail they certainly made amends by upgraded our order with sincere apologies... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Here at Plum Retail we aim to redefine your shopping experience. We are a family run business, based near Bristol, that was set up in early 2015. Since then the company has grown rapidly and we now work with many well-known brands to bring you a personal shopping experience. We are proud to offer stunning home accessories that have been carefully selected to add a finishing touch to every room in your home.
Informazioni di contatto
Gerrings, High Street, Iron Acton, BS379UG, Bristol, Regno Unito
- 07795820989
- sales@plumretail.com
- plumretail.com
4,6
Eccellente
324 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service
21 marzo 2025
I love it but….disappointed
I love it, but, the mechanism is noisy and the plastic it’s made from is cheap looking, we’re paying for the name obviously, I honestly don’t think it’s worth £70. Plumretrail customer service are fantastic though!! Super fast delivery! Thanks guys!! ⭐️⭐️⭐️⭐️⭐️
12 marzo 2025
Good speedy service From ordering to…
Good speedy service From ordering to delivery less than 24hours ! But it would have been more helpful if the garden centre where I bought the candles had sold the remote control as well
11 marzo 2025
Delivery is excellent, ordered late in the evening and was delivered the next day amazing
Amazing company fast delivery good product would definitely order from them again
28 febbraio 2025
Very good company with fadt delivery.
Very good company with fadt delivery.
Lovely diffusers best I have had
5 marzo 2025
Great service from Plum Retail
Great service from Plum Retail & delivery was super quick too. Thank you
3 marzo 2025
Amazing customer service
Amazing customer service! I had one parcel delayed. I emailed the company in the afternoon , received an email back the same day with information giving details of re-scheduled delivery. Parcel delivered the same day just before 21.00 as stated in the company’s email.
27 febbraio 2025
Fastest delivery
Fastest delivery - ordered Saturday and quite happy to wait but it arrived next day - Sunday!
15 febbraio 2025
Absolutely useless in communication and service
I spent a week emailing the company asking about the availability of a bed. The correspondence ended halfway with no further responses from the firm. They are just intermediaries between producers and consumers and seem to know nothing about customer service. They may be OK for the delivery of fragrant candles - something most other customers here provide feedback on - but on any more significant items they seem utterly hopeless. The company now claims that "all my emails were replied to". This is simply untrue; two chaser emails remained unanswered for two days, and I have the evidence to prove this.
19 febbraio 2025
Non scritta su invito
Risposta di Plumretail
Hello Jonathan,
We are sorry that you feel that our customer service did not meet your expectations. All of your emails were replied to by our team promptly. As was explained to you, the item you were enquiring about was made to order so we apologise that we were unable to guarantee delivery by your required delivery date. The delivery window is clear on our website and in addition to this, you were provided with alternatives which could have been delivered by your required delivery date.
The Plum Retail Team
Good communication and product arrived…
Good communication and product arrived promptly, will use again.
9 febbraio 2025
Easy to use
A great choice and quick service.
Will definitely use again and recommend.
7 febbraio 2025
Delighted by the service and quality of…
Delighted by the service and quality of goods. Our mantel clock broke - I ordered a new one from Plum and it came the very next day!!! That's service - the clock is exactly what I wanted and it looks really good on the mantelpiece
31 gennaio 2025
Stunning candles
A really good experience. Ordered my candles one day and they arrived the next. I forgot to order a remote which was out of stock but arrived free of charge. Impressive.
31 gennaio 2025
Non scritta su invito
Excellent customer service,the candles…
Excellent customer service,the candles are lovely .
29 gennaio 2025
Good product duct as described and arrived very…
Product as described and arrived very promptly.
28 gennaio 2025
The best reed diffuser on the market…
The best reed diffuser on the market and this fragrance is truly delightful. There's always a lovely aroma in the lounge.
19 gennaio 2025
Rapid Dispatch and Delivery
I ordered a clock just before 12 noon on a Saturday and it was handed to me at 10am on the Sunday by Royal Mail. And the first class delivery was included - I didn’t pay extra! Very impressive service, love my clock! Thank you for great service.
18 gennaio 2025
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