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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered a Rose & Tulipani Literale trivet. It arrived within a couple of days which was great. However it was scratched. I emailed Plumretail and they answered within an hour or so sending me a retu... Leggi di più

Valutata 5 stelle su 5

Laura Ashley furniture ordered - delighted with the customer service - kept in loop throughout long lead in time. Furniture perfect. Delivery team superb and couldn’t have been more helpful. Wo... Leggi di più

Valutata 5 stelle su 5

It was the first time of ordering from Plum Retail after spotting a single Laura Ashley duvet cover online at a reduced price. I do love a bargain! The online ordering process was very easy and I was... Leggi di più

Valutata 5 stelle su 5

Firstly the delivery place in Weymouth lost our packages through no fault of Plum-retail. As soon as I contacted Plum-retail they certainly made amends by upgraded our order with sincere apologies... Leggi di più

Dettagli dell'azienda

  1. Negozio di arredi e di design d'interni

Scritti dall'azienda

Here at Plum Retail we aim to redefine your shopping experience. We are a family run business, based near Bristol, that was set up in early 2015. Since then the company has grown rapidly and we now work with many well-known brands to bring you a personal shopping experience. We are proud to offer stunning home accessories that have been carefully selected to add a finishing touch to every room in your home.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

324 recensioni

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Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(324)

45 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent customer service.

Bought a modern cuckoo clock which was faulty. The customer service team was excellent sending out another and resolving it. The second clock works perfectly and I love it.

29 novembre 2025
Non scritta su invito
Valutata 3 stelle su 5

All in all, very happy

I ordered some led light candles. Two separate orders. The first order was disappointing. Marks on one of the candles. Second order was boxed differently and was more classy. Plus candles look better quality. One candle was missing the fake melted wax but maybe the tea lights don't have them. It seems there are different finishes. First order were wax, but shiny and don't look as good as the matt candles wax finish. Returns dealt with, no problem and refunds given. Free returns label which is great. I'm very happy with the candles I kept from the second order. 'Unique candles'.

26 ottobre 2025
Valutata 5 stelle su 5

Excellent service

It was the first time of ordering from Plum Retail after spotting a single Laura Ashley duvet cover online at a reduced price. I do love a bargain! The online ordering process was very easy and I was kept up to date with emails from Plum Retail to confirm the order and the shipping. The duvet arrived just two days later and in perfect condition. I’m absolutely delighted with it and thrilled with Plum Retail’s excellent customer service.

2 novembre 2025
Valutata 1 stelle su 5

Appalling quality bed side tables from Laura Ashley

I purchased 2x Laura Ashley bedside tables through Plum Retail on 28th December 2024. They were not delivered until 1st May 2025! Then after only a couple of months using them, one of the drawers has completely collapsed and the surface on both is wearing off. After complaining I was told that the faulty drawer could be looked at, but they would not be able to do anything about the surface deteriorating. Bearing in mind we have only ever lightly dusted them and not cleaned with any cleaning products which could damage the surface.

Plum Retail/Laura Ashley arranged for a local furniture repair company to fix the issue with drawers. Upon his visit he completely condemned the drawer and told us that the surface finish on both tables had deteriorated because it had not been sealed properly before varnishing.

Considering I chose to invest a significant amount of money (£620 for two bedside tables) thinking I would be getting some high quality items for our home, I am appalled at the quality and I am still waiting for Plum Retail/Laura Ashley to resolve the issue on 28th October 2025.

28 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Faulty candles

The candles arrived and were faulty. They are expensive and I bought more expensive candles as I thought they would be better quality. No one has responded to my email and I am left with a candle that does not work. I hope this is resolved swiftly

25 ottobre 2025

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