Plumbcare.com Recensioni 

Absolute joke of a company. Took a full day off work (losing earnings) for a confirmed appointment, only to be met with chaos. The engineer turned up with no tools or materials and was only told to "refit pipes under the sink" — despite me providing full details, measurements, and photos well in advance.

After chasing, I finally got a callback filled with excuses: apparently it was a "training issue," the job was "quoted incorrectly," and they only have one senior engineer who can fit skins — but of course, he’s too busy with other customers. So they can’t let them down… but they’re perfectly fine letting me down.

They’ve taken £135 from me and delivered absolutely nothing. No service, no professionalism, no accountability. I’ve asked for a full refund because this company is clearly not competent. Avoid at all costs.

Has totally failed to complete the repair.
First engineer visited 4/9/25 found a fault with boiler.
Second engineer visited 9/9/25 and found fault with controller receiver.
Third engineer repaired boiler 16/09/25 good job done. But walked away from replacing the faulty receiver.
18/09/25 Paid upfront £299 for new controller and labour.
19/09/25 company asking for £499 for same work.
Refused and it was agreed the £499 was a duplication of the work agreed on the 18/09/25, but with the addition of an extra 2 hours for labour.
Force to have to agree to pay £158 which covers the extra 2 hour labour.
Engineer called 30/09/25 replaced faulty control system and receiver took 45 minutes to do the work. BUT the control system was a single channel system whereas as old system was a 2 channel system, thus no hot water. Cannot return until 03/10/25.
02/10/25 Update plumbcare rang needs technical engineer to examine new thermostatic controller cannot come until 06/10/25.
All smoking mirrors.
Will have to wait to see if they bring a 2 channel system.

Came out to do a boiler service found what the gent said to be a very minor fault was told would take 2 mins to sort and the valve he needed to buy would only be £5 promised we were covered on insurance and that he would be back the next day as he left us with no hot water partner waited in all day to then be rang and told we weren’t covered and we’d be charged £120 and receptionist also told us it was they guy (DAN) who promised to come backs day off so he had no intention of returning to fix the problem absolutely shocking service will never use again

Bunch of cowboys spend more time on phone to find out how to get out of doing a job with the insurance and leave than it would take to do the job. Oh and when they have left you look through the insurance paper work to find you are covered so then spend 3 hours on phone with insurance for them to admit you are covered and then send the cowboys back again!!! What a joke!

Adam B .. from Plumbcare Yorkshire, was contacted by my insurers to come and fix a leak which I had in my bathroom. He text to let me know he was on his way and an estimated time of arrival - which was spot on.
On arrival he introduced himself and was very polite and friendly. After thoroughly assessing the situation and solving which pipe was leaking he immediately started to repair and replace the parts. He then waited and flushed the system numerous times to ensure the leak was fixed completely before he left. He explained exactly what the problem had been and what repairs he had done. He then cleaned up and tidied everything away. And before leaving explained what would happen next regarding the insurance claim.
Adam is a real professional and a real gentleman. He is a huge credit to himself and to your company.

What a absolute disgraceful dishonest company. This company was sent to my house after a home emergency instructed by my insurance company. It took the 5 visits to fix my toilet flush.

One of the plumbers who removed the toilet had placed this on the bathroom floor tiles and caused them to crack , I had to log a complaint via my insurance company and plumbcare denied that their plumber caused the damage. The second plumber who called actually said that this damage was definitely caused by the first plumber, he didn't take care when placing the removed toilet on the tiles. It was 100% caused by the plumber as the length of the toilet base lined up with the damage. Before he called the tiles had been fine. It actually makes me sick that they have defined this. STAY AWAY FROM THEM THEY ARE DISHONEST.. I must add the second plumber who did his job properly actually placed some protection under the toilet before putting it on the tiles. How they have lied is disgusting. DONT USE THEM STAY AWAY AS THEY WILL DAMAGE YOUR PROPERTY THEN DENY THIS

I contacted Plumbcare (Yorkshire) to change a kitchen tap and replace two bathroom radiators (towel rails), and I couldn't be happier with the service I received.

Kristian promptly responded to my initial online inquiry, providing a clear and reasonable quotation for the work needed. I was able to quickly book a date and time that suited my schedule.

On the day of the service, Kristian and his colleague, Liam, arrived on time, assessed the situation efficiently, and completed the job without any hassle, tidying up as they worked. I highly recommend Plumbcare!

I paid for a boiler service in January 2025 and received my visit GSW 5210651 on 26th March 2025. The engineer identified an issue with a board on the boiler but did not provide any information regarding fault or how to resolve it. He said that his office would be in touch with a solution - it is now 31st March and we have still not been contacted by Plumbcare with a solution to our faulty boiler. A call to the service support line invariably results in being passed on to an answerphone, there is never any response to messages left. Appalling service, appalling follow up and clearly no commitment from the company to honour their side of the contract. Strongly recommend avoiding this company if you need maintenace work on your boiler.

Jodie needs to toughen up if she works on the phones with the public. Didnt like that I expressed my disappointment it’s has taken nearly 6 visits for my boiler to be fixed and she hung up on me.

Our tank and boiler was making loud banging noises, water coming from the over flow pipe in the roof onto the outside path way. Contacted my insurance company and they contacted plumbcare who sent an engineer same day. I told him about the tank noises, he checked the header tank in the loft and the ball joint was faulty and needed a new one. This he said was ordered and be available sometime Monday 3rd March 25. I rand plumbcare and they said i wasnt covered. The part would be delivered Saturday 8th March 25. The engineer left us without water (cold) as we had to switch off at the mains. We've sinced contacted a reputable plumber who fixed the part within 24 hours and advised regarding the banging noises in the tank. No plumbing company should leave the customer without water.

Liam came into control a leak that another plumbing company left us in the lurch with (metroplumb- stay well clear everyone)- Liam was kind, considerate that we had just had a bad experience with another company and aware we had a vulnerable adult in the house who was immunosuppressed and went above and beyond to help fix the problem.
He is a credit to plumbcare Wakefield and it was touching to hear a tradesman have such insight to how it must feel for two women to have experienced the previous poor tradesman.
Liam treated us as an equal and professionally with dignity and respect whilst showing human compassion to our situation. Basically there are good people out there. Thank you Liam.

After 10 years of diligently paying for a boiler service expecting there to be some back up if it ever went wrong.
Ive have been requesting a call back since 31st December.
I've sent 4 WhatsApp messages to Paul.
Ive sent 3 emails and phoned on 3 occasions, where I was assured that Paul would call me.
This after 10 years of our loyalty.
It would'nt be so bad if there was a reason given. Just silence.

Dave from Plumbcare Yorkshire was sent through my insurers to deal with a burst pipe in the loft. I was totally traumatised after discovering a waterfall coming through the house from the loft, destroying everything in its wake. Dave was professional friendly and more important knew exactly what to do. He capped off the cold water pipe leading to the loft, which several other plumbers have missed! Hopefully this will now never happen again. I am so grateful and thankful for this charming and professional help when feeling so frightened helpless and upset.

booked by direct line insurance to fix macerator on disabled toilet. Wife needs to be near a toilet all the time.
told at 1030am a plumber would be there between now and 1930.
phoned at 1630 and told be there in about 50 mins and plumber would phone when he was closer.
2 hours later no show
phoned them back and told he was still on last job.
Also if he did turn up would only look at and report back.
Avoid Avoid if your insurance company says they are using ask for a different company

Our insurance instructed Plumbcare to attend to service our boiler. We pay a monthly fee to boiler service.
Chap came out serviced the boiler. Stated it was like bran new. Next day stopped working. We reported the issue. (Hot heating) about a week later 2 chapa came out. Stated it was the pump where the water tank is that's needs replacing. We have 1 put no authorisation to fix it. They left.

Another phone call and another full day of waiting in. They Stated they would order the pump for the next chap to fix. New chap turns up. Doesn't know anything about this Has no replacement pump. Checks boiler ect States pump needs replacing. This is about 2 weeks into having no heating. Temperature has dropped and it began to show. Having 2 young children in the house this was becoming a joke.
He Stated he hasn't got authorisation to replace but promised he would return the next day. We got back on phone. He lied and States he never said this and then quit the company.
3rd guy came. Said the pump is fine. There is actually a break in boiler seal and a cracked in flue pipe. Dondemed the boiler turned it off. States will order new parts. Informed this is going to take a week. He said this should have been picked up on the initial boiler service and its not been cleaned the boiler.

So we are nearly 5 weeks in. They did leave 2 heaters as it was freezing. I was shocked about everything. I have no words.

I ended up getting an independent person out. Agreed the seal was broken but flue pipe was fine. Boiler not been cleaned withing years. Fixed boiler working within about an hour.

What a complete shambles to leave a family dkr nearly 5 weeks with no central heating in winter. Numerous different people attending all saying different things. A boiler service that is not done properly for someone to come and then condemn the boiler because jts not safe. I have no words.

Michael B was absolutely brilliant. We lost water to our house on Saturday evening and Michael was in attendance bright and early on Sunday morning - at 9am. Very pleasant manner and calmly set about investigating the issue, which was then promptly fixed. Saved a lot of stress and worry. Couldn't recommend highly enough.

I know they say that they call approx 30 mins before the engineer is due to arrive so you "can go out", where and what can you do that allows you to be back in 30 mins?? Anyway, I waited all day for my call and the engineer knocked on the door at 17:45 - no prior phone call so what would have happened if I HAD gone out?
After 1hour 45 mins, he had replaced the pipes and tap to the bathroom sink, but sealed it with clear sealant has he didn't have any white, but apparently it's fine as we can simply "remove this and replace it with white sealant later" I've never known a plumber not carry white sealant??

Mike was superb. He fixed a very tricky toilet flushing problem (everything enclosed) and refitted everything to a point whereby you would not have known any work had been done. All worked perfectly afterwards. Add to that his pleasant and friendly manner and Plumbcare have a very satisfied customer. Geoff Wilson

Michael Be was fabulous. Very knowledgeable and respectful. Did a great job. Thanks so much.

They condemned my boiler on Saturday saying it was leaking Carbon Monoxide, rang me on Monday to say they had the parts to fix it. Part 2 waited in all day after having to take the FULL day off work. At 2:30pm I thought I’d I would ring check someone was coming to be told the parts are out of stock!!! This company is an absolute joke. They didn’t even have the courtesy to ring me. Absolutely appalling service.