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16 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Commande passée le 26 décembre 2024. Reçue fin janvier 2025.
Service client lent mais ils m'ont quand même répondu après quelques jours. Ils ont justifié leur délai de livraison à l'attente d'approvisionnement en pièces détachées.
La cadre plexi est bien et correspond au produit commandé.
Besteld 4/10/2024 op 5/12/2024 een antwoord op mijn mail dat het nog 2 weken is maar op heden 6/1/2025 nog niets geleverd
Produkt vor über 3 Wochen bestellt und bis heute keine Versandbenachrichtigung erhalten. Auch auf Nachfragen wurde nicht geantwortet. Sehr schade!
Ordered months ago, nothing. I chased them: nothing, one e-mail with nonsense... now I am done with it! Want my money back ASAP!!!
Seems a scam!
After contacting them they answered about 2 weeks after that I have to wait another 2-4 weeks.
It’s been over six weeks now, no response to e-mail yet.
The one postive review ordered 4 frames?? Why would you do that? A five pack was cheaper than 4 plexiframes…..
Update 27-11: A couple of days ago I received an e-mail with an apologie from Moa… they are still waiting for a shipment of materials which should arrive in 1-2 weeks..
Update 22-12
Eventually I received the frames, one is slightly damaged…
Bought and paid with credit card
The Ultimate Vinyl Record Frame × 2
Silver / 5 Pack €338,00
seven weeks ago.
Until today no delivery / no delivery date / no tracking information -
Bought as birthday persent - birthday is past due - asked for refund - no answer. Now same product is advertised for half price - I feel scammed !
I was very worried because I ordered a 5 frame pack on 13rd August, and I didnt get any news or at least a estimated date. I sent some emails, and they always answered that there was a delayment because of lack of materials. I was sure it was a scam, but 1 week ago finally I received info like they had sent the order, and I just have received the frames.
Delayed, but real.
Das Produkt ist toll, die Wartezeit und das Kundenservice eine Frechheit. Wir hatten schon bei der ersten Bestellung sehr lange gewartet und es wurde uns versichert, dass dies wegen einmaliger Lieferschwierigkeiten passiert war und nie wieder vorkommen würde. Bei der zweiten Bestellung haben wir dann anderthalb Monate gewartet und zwischendurch, auf unser Nachfragen, vom Kundenservice zweimal die Auskunft gekriegt, dass die Ware soeben verschifft wurde. Beide Male hat das einfach nicht gestimmt.
Schade, denn das Produkt ist, wie gesagt, sehr schön.
Same experience here as other buyers: order placed on the 23th of September from Italy. None of my emails have been answered. If I do not receive a response or a package rapidly, I plan to take action with the Swedish authorities (it is possible from abroad, via internet) as we know that Plexiframe is only one activity of a company Gausta AB (property of Leo Hjertstedt, Sebastian Rückertz) that distributes other products on the net (Gotlands Originals). To be continued...
EDIT - 08 october: received an email today, saying that they are sorry, and that my order is delayed... I will have to wait "2-4 more weeks"... let's see...
EDIT - 12 november: still nothing from them, I will take action with swedish authorities as it really is a scam
As dealer in Holland we invested in the frames and took the time to make a beautifull page on our website. After one delivery we couldn't get contact anymore with plexiframe. Several emals in 6 weeks from different emaladress but zero respons.
We tried to contact them on social but they delete all our massages.
We had to disapoint serveral of our costumers.
Commande passée le 11septembre : 157€ débité immédiatement.
1er mail le 22 septembre pour savoir où est ma commande car pas de nouvelle.
Réponse le 23 septembre pour s’excuser du retard et indiquer qu’ils font des heures supplémentaires pour répondre au plus vite aux commandes. Ma commande doit être expédiée sous 2 à 4 semaines!!
Je réponds que je comprends mais que je ne suis pas satisfaite car c’est un cadeau d’anniversaire et que si j’avais su, j’aurais fait autrement.
Le 24 septembre on me répond que ma commande sera expédiée ce jour et que je recevrai un numéro de suivi le lendemain.
Depuis plus de nouvelle malgré mes relances quotidiennes! Nous sommes le 1er octobre!
Vraiment mécontente!!!!
20/09/2024: Got the package. Support was very good, even with the delay, which is okay if they were truly overflown with the work.
13/09/2024: The company answered my emails; they got into problems with many requests and had to make some overtimes. Frames are on their way. If I forget the delay in communication, the support made everything clear and did their best. Unlucky that they had a short delay.
Will update this review when the frames are delivered.
9/9/2024: Purchased a set of 4 frames. Got confirmation email. It is 2 weeks from the purchase; I still did not get an email of delivery.
Looks like a scam. Support is not responding.
Stay away from this company. Ordered 3 frames and the money was withdrawn immediately.
Never received the goods nor any confirmation email.
Despite many inquiries, I have not been able to get in touch with them.
Hold jer væk de hæver pengene med det samme men sender ikke varen
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