Refuse to refund or to offer the purchased App
I have been a repeat customer, having previously purchased two of this company's yoga decks. Based on this positive experience, I decided to purchase a 3-month subscription to their "Floga App" after receiving a promotional email. I completed the purchase directly through their website using a discounted link.
However, the transaction was immediately problematic: I never received a confirmation email or an invoice, despite the charge appearing on my credit card statement.
When I contacted the company to resolve the issue, I provided irrefutable evidence of the purchase, including three separate credit card transactions: the two deck purchases and the current, disputed app subscription. The response I received was unacceptable. The company claimed they could not find my email address associated with the purchase and flatly refused to provide access to the app or issue a refund.
As a result, I have paid CAN$61(approximately US$40) for absolutely nothing. This is not only a failure of service but an act of dishonesty. For a company whose supposed mission is to promote wellness, their business practices are directly opposed to their stated values. They are unwilling to provide reasonable support and services to their established customers.
Potential buyers, please be warned: You may pay for a product or service and be left with nothing, regardless of your proof of purchase.
Furthermore, I now have the genuine concern that this company will attempt to renew a subscription in three months for a service I never received. This experience is alarming and strongly suggests deceptive practices. I demand that this company immediately rectify this situation by either granting me full access to the Floga App subscription or issuing a complete refund of CAN$61
