The reason for 3 stars is because the price was awesome and shipping was fast and the new frame arrived exactly as specified. Unfortunately the fox factory float x2 was bad out of the box. I think... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Great experience with internet purchase. The website was easy to navigate. I easily found the product that I was looking for at a great price. I was able to easily confirm my purchase before submitt... Leggi di più
L'azienda ha risposto
Fast shipment of items ordered online. I needed a number of different sizes of spokes to have on hand for emergency repairs on a long overseas trip this summer. Planet Cyclery had the spoke sizes and... Leggi di più
L'azienda ha risposto
Got these 100% Surpass Elbow gaurds cause of knowing of extreme CE Level 2 safety gear and it's benefits! For 1 these are over engineered gems to own! They fit super perfect according to the size char... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Planet Cyclery is your one stop online shop for some of the best deals on a whole range of bike parts
Informazioni di contatto
Stati Uniti
- planetcyclery.com
4,6
Eccellente
2199 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Random part Unexpectedly in stock
The random part I needed was in stock and it was shipped without incident.
1 aprile 2026
Risposta di Planet Cyclery
Thank you, Mel! We’re glad we had the part you were looking for and that the shipping was seamless. Providing a great selection is what we strive for—thanks for choosing us for your gear!
The reason for 3 stars is because the…
The reason for 3 stars is because the price was awesome and shipping was fast and the new frame arrived exactly as specified. Unfortunately the fox factory float x2 was bad out of the box.
I think it’s bad because it’s been sitting for a longtime and the seals have failed. It will require a rebuild or replacement before the bike can be ridden.
3 marzo 2026
Fantastic purchase experience .
Fantastic purchase experience .. No bs shipping, fast and didn't force a signature
3 aprile 2026
Risposta di Planet Cyclery
Thank you so much, Justin! We’re thrilled you had a fantastic experience and appreciated the fast, signature-free delivery. We appreciate your business and hope to see you back at the shop again soon!
Risposta di Planet Cyclery
Thank you so much, Noe! We’re thrilled you had a positive experience and that everything arrived fast. We appreciate the shout-out and look forward to helping you gear up again soon!
Risposta di Planet Cyclery
Thank you so much, Braden! We’re thrilled you found exactly what you wanted. We appreciate the shout-out and look forward to your next order!
Risposta di Planet Cyclery
Thank you so much, Juan Sebastian! We’re thrilled you enjoyed our selection and had an excellent experience. We appreciate the shout-out and look forward to your next order!
Shipping was late
Ordered April 1.
Received April 9.
Shipping supposed to take 2-4 days, not 8.
2 aprile 2026
Risposta di Planet Cyclery
Hi RB, thank you for your feedback. We apologize for the delay in receiving your order. To clarify, this order was placed on Thursday, April 1st, and was processed and shipped out that Saturday. While we aim for quick delivery, USPS transit times can occasionally be longer than estimated due to carrier delays. If you have an urgent need in the future, we do offer Express shipping options to ensure a faster arrival. We appreciate your patience!
Dependable and good service Quality products and service and quick…
Quality products and service and quick delivery
1 aprile 2026
Risposta di Planet Cyclery
Thank you so much, Thomas! We’re thrilled you enjoyed the quick delivery and the quality of your new gear. We appreciate your business and hope to see you back at the shop again soon!
I’m very happy with the company and I…
I’m very happy with the company and I will continue to make purchases with you. I’ve always got something breaking on both bikes so I will be a regular. Thanks.
31 marzo 2026
Risposta di Planet Cyclery
Hi Adam, thank you for the awesome review! We definitely understand the 'always something breaking' struggle—that’s the sign of bikes being ridden properly! We’re happy to be your go-to shop for keeping both of your rides on the road (or trail). We look forward to seeing you again soon!
After a small glitch which wasn't your…
After a small glitch which wasn't your fault, a sales rep took the initiative to fix the problem and I got a new helmet in no time . Mahalo and Aloha from Hawaii.
31 marzo 2026
Risposta di Planet Cyclery
Mahalo, James! We’re so glad our team could take the initiative and get that new helmet out to you quickly. We know shipping to Hawaii can sometimes have its hurdles, so it’s rewarding to hear we could resolve that glitch for you. Aloha and happy riding out there!
More than 1/2 off, very good deal.
Seen a really nice helmet on sale! Couldn’t pass it up. Looks great, fits great, and it qualified for free shipping!
30 marzo 2026
Risposta di Planet Cyclery
Thank you, Brad! We’re thrilled you're happy with your new helmet and the savings. Providing high-quality gear at prices like that is what we’re all about. We appreciate your business and look forward to helping you again soon!
Excellent shipping time!
30 marzo 2026
Risposta di Planet Cyclery
Hi Matthew, thank you for the feedback! We’re happy to hear your order arrived quickly. We know how important it is to get your gear on time, and we appreciate the support!
Fast shipping and accurate item…
Fast shipping and accurate item description. Very happy.
23 marzo 2026
Risposta di Planet Cyclery
Thank you so much, Rich! We’re thrilled you’re happy with the shipping speed and your new gear. We appreciate the shout-out and hope to see you back at the shop again soon!
Great experience with internet…
Great experience with internet purchase. The website was easy to navigate. I easily found the product that I was looking for at a great price. I was able to easily confirm my purchase before submitting my payment.
The new item I bought is exactly what I needed and came packaged in it's original box and shipping box, neither showing any signs of rough handling.
Thanks for doing a great job! I would recommend this merchant to others looking to purchase cycling related merchandise.
27 marzo 2026
Risposta di Planet Cyclery
Thank you, Phyllis! We’re so happy you had a great experience and found the website easy to use. Knowing your order arrived safely and that you’d recommend us to others means a lot to our team. Happy riding, and we hope to see you again soon!
Risposta di Planet Cyclery
Thank you so much, Jacopo! We’re thrilled you enjoyed the savings and the quick service. We appreciate your business and hope to see you back soon!
Easy to track package
27 marzo 2026
Risposta di Planet Cyclery
Thank you so much, Jeffrey! We’re glad we could make tracking your order a breeze. We appreciate your business and look forward to your next purchase!
Good price on the product I purchased
Good price on the product I purchased. Fast and easy transaction. Prompt Shipping. will do business with again
26 marzo 2026
Risposta di Planet Cyclery
Thank you so much! We're glad you enjoyed the price and prompt shipping. We can't wait to help you out with your next order. Happy riding!
Risposta di Planet Cyclery
Hi Eric, thank you for the five-star review! We’re glad we could offer the selection you were looking for at a great price. It's awesome to hear your order arrived quickly, too. We appreciate the support!
First time buying from them
First time buying from them. Unfortunately the helmet I purchased did not fit me. I had to return it back. They 100% helped me out with everything.
19 marzo 2026
Risposta di Planet Cyclery
Thank you for the feedback, Dave! It’s important to us that our customers feel supported, even when a product isn't the right match. We’re glad we could assist with the return and hope to see you back for your future gear needs!
Great communication
Great communication. All my questions were answered and I was notified throughout the process of when everything was coming. Overall great experience and I will be using you all on my next purchases.
24 marzo 2026
Risposta di Planet Cyclery
Thank you so much, Andy! We appreciate the shout-out regarding our communication and notifications. Knowing you had a great overall experience is the best news we could hear. See you next time!
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