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16 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 21% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Be very careful before ordering from Pimali. I placed an order 20 days ago and have still not received my order or my refund. My issue has not been resolved, and the communication has been very disappointing. Based on my experience, I feel that customers should be extremely cautious and think carefully before placing orders with this company
TOTAL SCAMMERS - Avoid at all costs
Fake shoes. No refunds
This company are 100% fraudsters. Same experience as other customers, told I’d be refunded the £55 then complete silence. Shout it from the rooftops, post on every social media site available, this company is fake and will steal your money guaranteed!!
Do not purchase from this company.
They got my original order wrong so I activated a refund of £62.92. They initiated a refund on 3rd August but despite their 10 day return promise, I still haven't received my money back after despite promises and apologies from customer services that they will escalate my complaint.
Customer services are always very apologetic and have replied always to my emails - but I believe that is part of their MO to fobb you off and make you think they are dealing with your complaints.
SCAM This Is double scam. Almost one month waiting for deliver and after that I get fake Birkenstock 🤦🏼♀️SCAM SCAM SCAM
this company, they are scamming people, I bought Birkenstocks for 60, they sent me not the same shoes at all and ordinary shoes that cost 5 pounds, now I have been writing for a while when the refund will be, every day they say they will contact some team and transfer it. It's been 10 days and there is no money
Company advertising Leather Oiled Habana Arizonas for £60 online. Ordered size 9 / 43. Received size 9.5 / 44 and not leather, but birko flor, a synthetic material..so wrong size and wrong material. Was mysteriously sent a pair of similar looking sandals as a gift, made in Korea with no toe grips. A while later, I received an e mail saying they had sent the wrong Birkenstocks due to a mix up and they would dispatch the right ones. Since then, I've had no courier info so presume they are not coming and the whole process appears designed. I will update this review if they ever arrive. UPDATE..Company dispatched another pair.. size 9 which is correct but again, in Birko Flor synthetic material, not oiled leather as advertised.
Terrible experience from start to finish. Initial ordering process went smoothly and quickly went downhill from there. Tracking of delivery was poor and the item never turned up after two weeks despite chasing a few times to be told it was on route. Was eventually told the wrong item had been sent in error and to keep the wrong one, despite that never having turned up. Was offered a full refund which would take 3-5 working days to land in my account. 6 days later still no refund despite chasing again. Have now raised a dispute with my bank to try and recover the money as the phone number on their website also doesn't work!
I bought a pair of Toe-post cork Footbed Sandals a couple of weeks ago. They are so comfortable and I have been wearing them every day in the heatwave. They arrived reasonably quickly and I have been very satisfied with the service received. Thank you
Please do not buy from this website. I had the same experience as a previous review where they send a message saying mix up in the warehouse. I purchased what I thought were Birkenstock sandals when I eventually got them they were called RUIZUSTOCK what the hell are these at £59.99. They send an email saying that if you require a refund click a link but it’s not a working link. This company is a total SCAM so don’t waste your money
Order: #55780
I am truly disappointed with the poor service that I have received from this company.
The website states that the Birkenstock sandals are authentic, but this is not the case.
I received the package was damaged and without any boxes. You can clearly see that they are counterfeit.
I received an email to say like many that there was a mix up with the order and it would be replaced with the original order. This has not happened and I have therefore requested a full refund. I hope that the company will return my money in full with immediate effect.
There is no excuse that is acceptable for this company’s deception.
I placed an order for Arizona Birkenstock sandals. Great price, great delivery and amazing customer support communication. The sandals are as comfortable as possible. I wasn't understanding the hype, but now I do. Will definitely buy again from Pimali.
Same experience as other people on here. Awaiting a reply from customer service for a £55 pair of poor knock offs which I assume I have now lost. The website says genuine Birkenstocks, please don’t order from them.
Updated: I have heard from the retailer and await the refund. I chose not to wait for a replacement as I would like to have the product sooner as have already waited 11 days for delivery.
Risposta di Pimali
Hi Vanessa — we're sorry this happened, and for readers we'd like to complete the picture, because nothing was lost here. A dispatch error during a recent warehouse transition meant the wrong item was sent on a number of orders, including yours — an error we're putting right on every affected order at our own cost. When you emailed, we replied the same day and offered a free priority replacement. You told us you'd rather not wait and preferred a refund — completely understandable — so we processed a full refund the same morning, and the item you received is yours to keep, with nothing to send back. For wider context: this issue is limited to a batch dispatched over roughly the last two weeks — we've delivered to more than 500 customers while building this brand, orders outside this batch shipped exactly as ordered, and we're fixing every affected one. Anyone affected gets the same standard: a free replacement or a full refund, your choice, arranged within one working day — pimali.co.uk/refund-and-replacement. — The Pimali Team
I ordered a pair of Birkenstock Gizeh sandals for £54 from Pimali, apparently in a sale. I did look them up first and they had a phone number for UK and fairly good overview on Google.
When my order arrived it was poorly packaged, no shoe box (first red flag). The items are poor quality replicas with a made up name inside!! I sent an email to Pimali straight away by email to explain I wanted to return the goods for full refund. I had no response so I tried to call them on the number shown on their website but no such number (second red flag). I have sent another email but despite the website saying 30 day no quibble returns I have a bad feeling that this is a SCAM site!!
Risposta di Pimali
Hi Kim — thank you for providing your details through Trustpilot, as we've now been able to match your review to a real order. For clarity on the delay: your emails quoted order #55676 and the reference you gave Trustpilot was #55682 — both belong to other customers, which is why our searches couldn't locate your purchase. Your actual order is #55672, placed under a different email address than your first messages came from. Once matched, we resolved it the same day: a fulfilment mix-up meant the wrong item was dispatched, and a full refund of £54.99 has now been processed to your original payment card — the item is yours to keep, nothing to send back. We're also fixing the phone line issue — email reaches us fastest. — The Pimali Team
I paid 59.99 for Birkenstock sandals. They took weeks to arrive but when they did they were clearly imitation- marked Ruizustock. Customer service relied very promptly to say there had been a mix up and gave me a refund . They also allowed me to keep the sandals that are smaller than Birkenstock so not much use
Risposta di Pimali
Thank you, Shirley, and we're sorry this happened. As you mention, a fulfilment mix-up meant the wrong item was dispatched instead of what you ordered — that's entirely our error. We're glad we could put it right the same day: a full refund, with the item yours to keep rather than asking you to post anything back. We appreciate you noting the quick response, and we're sorry the experience needed fixing at all. — The Pimali Team
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