Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

There are a lot of design tools out there. Piktochart's a really good tool if you need to create something long-form, like a report or presentation. It came clutch when I needed to make a slide deck... Leggi di più

Valutata 5 stelle su 5

I needed to come up with an infographic, and realized that Piktochart already allows AI-generated infographic where I can specify the topic, or via my original content - and AI will handle the res... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Piktochart is a really easy-to-use tool. I really love the fact that I can create a wide variety of designs, from images, brochures, presentations, to videos powered by AI... Also the tool saved me a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've been using Piktochart for a while now, mostly for infographics and presentations and the templates are what got me hooked. They're built for content heavy work and they actually hold up once... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di software

Scritti dall'azienda

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

221 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Piktochart Help

Was not able to log onto account. Was set to previous employee/manager who no longer works here. Needed access as this report is due this week. Issa Marie Gonzalez was fast and courteous. I was able to log back into after her email confirmation. Thank you!

20 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent Design Tool for Non-Designers! ⭐⭐⭐⭐⭐

I’ve been using Piktochart for a few months now, and I can honestly say it’s a game changer! As someone who doesn’t have any formal graphic design training, Piktochart makes everything so easy. The templates are beautifully designed, and the drag-and-drop editor feels intuitive and simple to use.

What really surprised me, though, was their customer support—they’re amazing! I had a question about customizing a template, and their team replied almost instantly with clear and helpful advice. You can tell they genuinely care about their users.

20 luglio 2025
Non scritta su invito
Logo di Piktochart

Risposta di Piktochart

Thank you for your kind words and glad to hear that Piktochart has been a game changer for you! ❤️

Valutata 5 stelle su 5

Excellent customer support and product.

Piktochart is by far an amazing editor, and the support team is excellent. They really seek to solve your problem and provide the best solution possible in the shortest amount of time. It is extremely unfortunate to find out that they are now becoming pay-to-use software, but the fact that they are still giving a 45-day grace period just proves that Piktochart strives to give the best experience to all users.

19 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Tricky

Tricky. You can only make 2 download for free and after you have to pay a lot of money. So you lose a lot of time for nothing.

1 ottobre 2025
Non scritta su invito
Logo di Piktochart

Risposta di Piktochart

Hi Paul,

Thank you for taking the time to share your feedback — I’m truly sorry for the frustration this caused. 🙏

You’re right that our Free plan includes 2 download credits limit, which allows users to try out the platform and export their visuals before upgrading. After those credits are used, a paid plan is required to continue downloading or exporting visuals.

That said, we’d love to take another look at your case. If you could reach out to us directly at support@piktochart.com and mention your review, we’ll be happy to review your request and see how we can help.

We really appreciate your feedback — it helps us continue improving the experience for everyone. 😊

Valutata 1 stelle su 5

NO REFUNDS no matter what.

This program is not for me. It just wasn't what I was hoping for. Unfortunately, when my auto-renewal date was coming up, I was unable to login and it auto-renewed. They sent an email with a link so you can easily CANCEL your account AFTER it auto-renews (without even logging in!). But they cancel it for the FOLLOWING YEAR. When I reached out and requested a refund, they said Nope - terms of agreement are clear, NO REFUNDS. Seems like they are planning to get an extra year out of all customers since you can cancel your account without logging in after it renews, but you can't cancel it without logging in before it renews.

6 ottobre 2025
Non scritta su invito
Logo di Piktochart

Risposta di Piktochart

Hi Theresa, thank you for taking the time to share your feedback , we're truly sorry for the frustration this has caused, and I hear you.

While our Terms of Use state that we do not offer refunds once a renewal is processed, I want to assure you that our intention is never to “trap” users. In fact, we send an email reminder 7 days before any renewal is charged, so users have time to cancel or adjust their plan. That cancellation can be done from within the account, or even via our support team if you’re unable to log in.

That said, I completely understand your disappointment. Please reach out to us directly via support@piktochart.com
and mention this message so we can assist you right away.

Again, we're very sorry this has been your experience — and we truly appreciate you being a long-time user. We’ll always aim to do better and support you however we can! We look forward to hearing back from you.

Valutata 5 stelle su 5

Customer service is fantastic and very…

Customer service is fantastic and very quick to respond. Customer support is very helpful in assisting with customer concerns and they are very respectful! As a customer I truly appreciate this and will continue to use this platform for presentations.

4 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great experience with Piktochart

Piktochart provides excellent tools and services to create visual content easily and professionally. What I appreciate the most is their quick and efficient customer support: I had a payment issue and it was solved within hours.

Overall, a platform with powerful features and a support team that truly delivers. Highly recommended.

24 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Their customer support is the kindest

Piktochart is truly a standout company in the world of design tools! They make creating stunning infographics and presentations easy and fun. Their user-friendly platform is packed with features, allowing everyone—from beginners to pros—to craft visually appealing content without needing design expertise. Plus, their customer support is excellent, always ready to help with a friendly touch. It’s refreshing to see a company that prioritizes user experience and continuously updates its offerings. If you need engaging visuals, Piktochart is the way to go!

10 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

I agree with the other bad review

I agree with the other bad review, I would give a 0 also...I never used the service, and they charged me and under no circumstances will provide a refund. Terrible customer service and poor management.

28 agosto 2025
Non scritta su invito
Logo di Piktochart

Risposta di Piktochart

Hi there, we’re truly sorry to hear about your experience, and we understand how frustrating it must feel to be charged for something you didn’t get to use. The charge was processed because the subscription wasn’t canceled before renewal, and as outlined in our Terms of Use, we’re unable to provide a refund in these cases.

That said, we’d be happy to look into this further for you—please reach out to us directly so we can review your account. Thank you so much!

Valutata 5 stelle su 5

Piktochart is easy to use

Piktochart is easy to use. You don't need to take time off from work to learn how to use this software. I highly recommend it!

26 agosto 2025
Non scritta su invito
Logo di Piktochart

Risposta di Piktochart

Thank you for the kind words and great to hear that!

Valutata 1 stelle su 5

Awful scammers

I would have rated 0 if I could have. I was charged without using this service. I reviewed the service and didnt feel it was something I’d uses I was charged significantly for a ‘subscription’ I was not aware of and was unable to get a refund, despite not using this service. This is like going to a shop and looking at some shoes and being charged for them simply for looking. Awful.

1 febbraio 2025
Non scritta su invito
Logo di Piktochart

Risposta di Piktochart

Hi Jessica, we’re truly sorry to hear about your experience and the frustration this has caused.

Our support team has already been in touch, and unfortunately, we’re unable to process a refund for the transaction that happened in March as it falls outside our refund policy. That said, I can confirm that your subscription has since been canceled, so there will be no further charges moving forward.

We genuinely appreciate your feedback and do let us know if you need anything else!

Valutata 5 stelle su 5

Good tool, great support team

Piktochart is a solid, user-friendly tool that helps me turn ideas into clean, professional visuals quickly. Features are intuitive and keep improving. Best of all, the support team is remarkably responsive and genuinely helpful.

12 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Great company

What a great company Piktochart is...I asked them to help me to transfer some presentations from an old account I no longer use and they did it in no time. Aside from that, Piktochart is easy to use and hopefully it will be even better with the incorporation of AI. Thanks for easing my job as a teacher.

10 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

best support

quick response and good help without conflict

6 agosto 2025
Non scritta su invito
Logo di Piktochart

Risposta di Piktochart

Thank you for sharing your great experience with our support team! They will be delighted to hear this. 😊

Valutata 5 stelle su 5

Excellent Resource & Fun to Use

Piktochart offered so many ways and options to create anything you need for work, students, teaching, and personal life. Thank you for the great options and fun!

18 dicembre 2024
Non scritta su invito
Logo di Piktochart

Risposta di Piktochart

Yay! Glad to hear that you had fun on Piktochart and excited to see what you create with your students!

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più