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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Essential for puppy training I have used Piddle Patch for a year for our teeny toy poodle. The grass has always arrived fresh and green and has remarkably long staying power. I never thought that... Leggi di più

Valutata 5 stelle su 5

Fantastic idea and product! I initially used the Piddle patch for house training my toy poodle puppy which made the whole process so easy! As I live in an apartment, I continue to have one on my terra... Leggi di più

Valutata 1 stelle su 5

Unfortunately, even when following the misting instructions, the grass died within three days! The puppy also wanted to chew the metal tray, which got really hot in the sun - a big waste of money for... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had a small issue with my order, Sarah from Customer Service got back to me quickly and sorted everything out. Just brilliant display of how to treat customers. Product is great for our dog, does t... Leggi di più

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

The UK's First and only soil-free, real grass dog toilet for house-training puppies and apartment dwelling dogs.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

399 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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Valutata 5 stelle su 5

The best thing we did for our puppy

The piddle patch is everything we could have wanted/needed for our pup living in a city apartment. We couldn’t have been without it in the early stages.

Thanks to the piddle patch our pup was potty trained within 24 hours of bringing him home at 8 weeks. Along with the fact he wasn't aloud outside for 2 weeks meant he knew what he was looking for when he was eventually was aloud out into the real world.

I couldn’t recommend it more to anyone who has a pup / small dog, living in a flat or minimal outside space. The no muddy paws are also a win!

The service is great, it’s soo easy to manage your subscription (for when your away or on holiday) and the grass always arrives in great condition.

Thank you for making our puppy experience so much easier!

6 gennaio 2024
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Risposta di Piddle Patch

Hi Anais,

We are so glad to hear how easy Piddle Patch made toilet training your dog, what a clever pooch!

We are also over the moon to hear how happy you have been with your Piddle Patches and the service.

Thank you for your wonderful review!

Kind regards,
Sarah

Valutata 5 stelle su 5

Puppy Patches

We used Piddle Patch for around 3-4 months and were very happy with the service and quality of product. Support team was always very helpful and fast responding. Would highly endorse.

7 dicembre 2023
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Risposta di Piddle Patch

Hi Beth,

We are so glad to hear that you have been happy with both our product and service.

Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Valutata 5 stelle su 5

Amazing, life saver for me post operation!

This product is and has been an absolute game changer for me. Started using piddle patch for my puppy before he could go outside before being fully vaccinated. He took to it straight away and abandoned his puppy pads. Took very little training - it was as if he knew what to do straight away. Recently I have had an operation meaning I cannot walk and I’m housebound (I live in a flat). My puppy is now 6 months old and Piddle Patch has meant we have had zero accidents in the house at all, he can take himself on his grass as and when he needs as he’s fully trained to use the Piddle Patch now. I have limited mobility for now and when he’s not on his walks with his dog walker, Piddle Patch has made my life so much easier and stress free. As my puppy is using the grass very often, the Piddle Patch is lasting me around 2 weeks. After this point is becomes very smelly and unpleasant. We can push to 3 weeks but sometimes an occasional puppy pad needs to be used until my next subscription delivery arrives.

27 dicembre 2023
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Risposta di Piddle Patch

Hi Rebecca,

We are so glad to hear how helpful Piddle Patch has been to you.

Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Valutata 5 stelle su 5

Best Service!!!!!!!!

My debit card was lost, and I did not realise that I had to update the payment information (assumed it was like a direct debit where things just update), but Sarah emailed me to let me know that there was an issue and explained that if i do not update my account I would not receive another piddle patch until Jan (because of the xmas shut down / delivery) which would mean my puppy would have to go 5 weeks with no patch which would interfere with potty training.

Payment details were update because of Sarah staying on top of the accounts and reaching out to me and Sarah was able to get my piddle patch order out to me the following day - so thankful for all her help.

20 dicembre 2023
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Risposta di Piddle Patch

Hi Steph,

I am so happy I was able to help. I hope that the toilet training is still going well!

Thank you so much for your review, we really appreciate it.

Kind regards,
Sarah

Valutata 5 stelle su 5

Outstanding customer service and a great product

We ordered a Piddle Patch starter pack to welcome our new 9 week old puppy and I've been so impressed with the fantastic customer service we've received. Our puppy took to the Piddle Patch immediately and we enjoyed the peace of mind knowing she'd wee there instead of on the carpet. She had very few accidents and we would definitely attribute that to the PP. Our puppy was toilet trained a lot quicker than we expected. Sarah has been extremely responsive and helpful and I would recommend Piddle Patch without hesitation.

12 dicembre 2023
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Risposta di Piddle Patch

Hi Jaclyn,

We are so glad to hear how happy you have been with the customer service and how well your pup has taken to their Piddle Patch!

Thank you for taking the time to write us such a wonderful review.

Kind regards,
Sarah

Valutata 5 stelle su 5

We have loved our piddle patches and…

We have loved our piddle patches and they have been beyond perfect for our use whilst we have been in an apartment with a balcony, for our dog- literally the service has been spot on and whenever we needed a replacement sooner or a skipped delivery, the team at Piddle Patch were so friendly, helpful and prompt! Can’t recommend enough.

8 dicembre 2023
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Risposta di Piddle Patch

Hi,

We are so glad to hear how happy you have been with the service provided and how much you have loved your Piddle Patches.

Thank you so much for your wonderful review!

Kind regards,
Sarah

Valutata 5 stelle su 5

Excellent product & service

I ordered the metal tray and bi-weekly grass patch subscription from Piddle Patch for toilet training in our garden and it worked perfectly! Ordering was easy, deliveries were always on time, and the product is fantastic. Pausing the subscription for trips was hassle-free, and customer service was consistently responsive and helpful.

19 novembre 2023
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Risposta di Piddle Patch

Hi,

We are so glad to hear how useful you have found Piddle Patch, and how happy you have been with both your Piddle Patches and the service provided.

What a wonderful review! Thank you for sharing your Piddle Patch experience.

Kind regards,
Sarah

Valutata 5 stelle su 5

Couldn't recommend more

I've really had the best experience using piddle patch whilst I've been living in a small flat in London without a garden. My dog loved it right from the first subscription and it stopped all accidents, delivery was consistently smooth and I've always had incredible customer service as well.

16 novembre 2023
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Risposta di Piddle Patch

Hi,

We are so glad to hear that your dog took to their Piddle Patch so well and how happy you have been with our service.

Thank you for your wonderful review!

Kind regards,
Sarah

Valutata 5 stelle su 5

Excellent product

Excellent product, a lifesaver for us in our flat with a balcony but no garden. The customer service is second to none.

15 novembre 2023
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Risposta di Piddle Patch

Hi Emily,

We are so glad to hear that you have had such a positive experience using Piddle Patch.

Thank you for your wonderful review!

Kind regards,
Sarah

Valutata 2 stelle su 5

Unbearable smell

I recently tried piddle patch to help house train a litter of pups ( I am a licensed breeder). Whilst the piddle patch worked well as in the pups quickly learnt to use it within 2 days the ammonia smell was unbearable and literally made your eyes water . I bought 2 starter kits and they would’ve needed changing every other day. I’m afraid I binned it and went back to astroturf pads which I can wash and change daily

12 novembre 2023
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Risposta di Piddle Patch

Hi Joanne,

Brand new puppies will be using their Piddle Patch exclusively and intensively. When they're using it every few hours around the clock like this, it can equally end up being more than 80 toilet trips in a week per puppy.

A single Piddle Patch has been designed for use by a single small to medium-sized dog. A litter of puppies would need multiple Piddle Patches to create a larger space and frequent changes of the grass.

You can find more information regarding this on our website, and we are always happy to answer any questions that you may have if you email us.

We haven't yet heard from you regarding this matter, so if you would like to discuss it further then please do not hesitate to reach out.

Kind regards,
Sarah

Valutata 5 stelle su 5

Great product, great service

Having a piddle patch has been a game changer while housetraining our puppy. He got the hang on of really quickly and we haven’t had to use puppy pads at all. The team at Piddle Patch have delivered excellent customer care when I’ve called to change delivery dates etc. Impressive!

3 novembre 2023
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Risposta di Piddle Patch

Hi Lainey,

It sounds like you have a very clever pup there!

We are so glad to hear that you have had such a positive experience with Piddle Patch and our customer service.

Thank you for your wonderful review!

Kind regards,
Sarah

Valutata 5 stelle su 5

New puppy training .

Purchased this to train my new puppy . I didn’t want him scorching my lawn with urine .. I’ve put it on some flags in the hope he will use it till we can get him properly out after his E injections . May order more to use in a hurry during the night .

1 novembre 2023
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Risposta di Piddle Patch

Hi Norah,

We do hope that your toilet training is going well! If you ever have any questions or need any support with your training then please do not hesitate to reach out.

Thank you for your review!

Kind regards,
Sarah

Valutata 5 stelle su 5

Product is great

Product is great, grass is really good quality and has lasted a lot longer than expected. Delivery is simple and reliable. And customer service team are great! Highly recommend

27 ottobre 2023
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Risposta di Piddle Patch

Hi Gregory,

We are so happy to hear that your Piddle Patch has lasted well and you have been happy with our service.

Thank you for your wonderful review!

Kind regards,
Sarah

Valutata 5 stelle su 5

Perfect product and customer support

Product is perfect for flats / other space-constrained areas.
Customer service, delivery and communication has always been excellent.

30 ottobre 2023
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Risposta di Piddle Patch

Hi Tom,

We are so glad to hear that you have been happy with your Piddle Patches and the service provided!

Thank you so much for sharing your Piddle Patch experience.

Kind regards,
Sarah

Valutata 5 stelle su 5

Excellent product and service, customer for 3 years

I've used piddle patch for about 3 years now. I have one delivery per month and that seems to be just about perfect for my pup. The product is great and the customer service fantastic. Would highly recommend.

10 ottobre 2023
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Risposta di Piddle Patch

Hi,

We are so glad to hear how good you have found the customer service and how happy you have been with your Piddle Patches.

Thank you for the wonderful review!

Kind regards,
Sarah

Valutata 5 stelle su 5

We found the piddle patch invaluable…

We found the piddle patch invaluable when training our new puppy, it was a great way to teach her where the correct place to go toilet is (outside / on grass) before she was vaccinated and able to be taken out for walks.
A genius idea!

9 ottobre 2023
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Risposta di Piddle Patch

Hi Winston and Louise,

We are so glad to hear how happy you have been with your Piddle Patch experience.

Thank you for your wonderful review!

Kind regards,
Sarah

Valutata 5 stelle su 5

Great product if you work from home and…

Great product if you work from home and cant always take your dog out when they decide they need to go. very helpful team- thank you

17 settembre 2023
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Risposta di Piddle Patch

Hi Amy,

We are so glad to hear that you had such a positive experience using Piddle Patch. Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Valutata 1 stelle su 5

Do not waste your money!

Do not waste your money!
We have had for 3 days and my dog has done 1-2 wees on it, it’s smells so bad.
It has attracted flies into the house and is is really wet. It does not absorb like it states.
I have had to bin the grass because my house it starting to smell.

1 ottobre 2023
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Risposta di Piddle Patch

Hi Emma,

I am sorry to hear that you were not happy with your Piddle Patch experience.

We always advise contacting us in the first instance so that we can work with you to come to a resolution.

We also ask that you do not bin your Piddle Patch before contacting us so that you can send us photos of your Piddle Patch along with your complaint. You can find more information about our complaint procedure on our website.

Our offer of a discount on your next Piddle Patch and some advice on how to care for your Piddle Patch is still available to you if you would like to try again.

Wishing you all the best for the future.

Kind regards,
Sarah

Valutata 5 stelle su 5

Amazing product and even somehow better…

Amazing product and even somehow better customer service, Sarah is an absolute gem so very helpful and quick when I have to change my subscription and delivery dates.
My dog loves his patch and has made potty training so much easier 100 % recommend for any apartment living per

29 settembre 2023
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Risposta di Piddle Patch

Hi Bolaji,

We are so glad to hear how good you have found both the customer service and Piddle Patch.

Thank you for such a wonderful review, we really appreciate it!

Kind regards,
Sarah

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