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Valutata 1 stelle su 5

If I could leave a negative 10 I would. They promised a lot and after we signed the contract and stated training it was all a lie… could barely understand the overseas trainer on top of it. When I tol... Leggi di più

Valutata 1 stelle su 5

I paid my bill through their website and yet continued to receive notices in the mail requesting payment. It has taken 4 months of phone calls to get the issue resolved and my bill was reported to a c... Leggi di più

Valutata 4 stelle su 5

I've found Phreesia's technical staff to be absolutely wonderful to work with. They are genuinely interested in our success, and work hard to make that happen. They have been very open to questions ab... Leggi di più

Valutata 5 stelle su 5

We recently started using Phreesia at our office and the implementation has been fantastic! We have felt so supported every step of the way. We never felt alone in this process. They never did not h... Leggi di più

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Informazioni fornite da varie fonti esterne

Our patient intake software allows you to reduce wait times, increase profitability and enhance the patient experience with individualized care. Learn more.


Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

81 recensioni

5 stelle
4 stelle
3 stelle
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Non risultano inviti alla recensione recenti

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,6

Tutte le recensioni

(81)

32 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I had an amazing implementation…

I had an amazing implementation experience with our training rep, Neha. She was incredibly thorough during setup and stayed on top of every detail to make sure we were fully prepared to begin serving patients. I'd highly recommend having her create the actual Phreesia University training materials—our staff much preferred her training style over the existing university content. She's a massive asset to Phreesia.

1 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

It may work flawlessly on a computer

It may work flawlessly on a computer, but on my Android phone it was hard to use. There are multiple selection boxes to check and many - most, you can't see what is checked. My biggest objection is the polite coercion to give up as much of your privacy as they can convince you to surrender. How about just name, verification questions, and type in your name here if nothing has changed since your last check in.

23 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Awesome product

Ankush got our practice ready and the product lived up to our expectations. Looking forward to all the new tech that Phreesia continues to roll out to make our experience more efficient.

24 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Improved Patient intake system

We recently added Phreesia to our practice management suite for our specialty practice. Our goal was to optimize the intake process and fill vacant slots. We had the pleasure of working primarily with Tejas Barathe who skillfully guided us through the onboarding process. This system has added value to our practice and we appreciate the responsiveness to our questions. Excellent so far!

18 febbraio 2026
Non scritta su invito
Valutata 2 stelle su 5

Repetitive, wastes my time, clicking too much!

Convenient to fill out necessary electronic documents or register but VERY aggravating with repetitive questions and clicking!

Nobody tells you when you’ll be billed, Phreesia expects payment before you can register or move on to Telehealth appointment. And whatever forms and questions they send you must all be answered before your appointment so always have to log in early!

24 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

The only issue I had was not signing my…

The only issue I had was not signing my practice up sooner for Phreesia. What a time saver! Yes, you will have patients that are resistant to this change but they will come around. This system is amazing. Do yourself a favor your practice. SIGN UP!

20 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

We’ve had a great experience using…

We’ve had a great experience using Phreesia. The platform is efficient and has helped with our patient intake and workflow. Kanishka and Ankita have been especially helpful. They are both knowledgeable, and always willing to walk us through questions or issues. Their support has made the transition into using Phreesia very smooth. Highly recommend Phreesia and the support team.

22 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

5 STARS to both the implementation…

5 STARS to both the implementation team/support which includes Tejas Barathe and the utilization of Phreesia. The benefits in which has created an increase in efficiency of the workflow as well as time and cost savings. The ability to customize workflows and communications has assisted in a high patient completion and satisfaction rate.

10 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Looks like a scam softwae asking for…

Looks like a scam softwae asking for yorur License creditcard for just booking an ppointment and even they might ask your SSN beware doctors don't use their service. they are giving so many ads at the end, there are so many better AI softwares now for doctors for patient onboarding .. this one is a scam .. trying to make money on both sides

10 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

From a patient's view point this is…

From a patient's view point this is pretty much a data mining operation. That require you to give all kinds personal information and spam you email with texts afterwards. They add zero value to anything and are likely selling your personal data. You can check the box to keep it private but do you really trust some random company to do this after they have all your information. You will never even know if they sell it. They send you emails and texts pretending to be from your doctors office to verify your ID over and over. I didn't bother filling out anything and went to my doctor as usual and nothing happened.

4 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Information lost 3 times - I'm done.

Three times trying to add information to check-in for a PT appointment. Any problem and everything was lost and I'd have to start over at the beginning. After about half an hour, I had a black screen with an error, again losing all the information up to the HIPPA information which should have been close to the end. Reason? The programmers don't have the system save anything until I'm guessing the final screen even though I pressed continue on each page. Any complication and everything is lost. Paper is better.

1 dicembre 2025
Non scritta su invito
Valutata 2 stelle su 5

They will never call you- even when…

They will never call you- even when giving them my cell phone number. No one contacts you to discuss our use. And CANNOT CANCEL UNTIL THE SAME TIME OF YEAR YOU STARTED.
This company is the worst. I have placed this negative review with our ACO.

28 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great Service

Tejas and Aman have both been extremely patient and understanding throughout the whole process of getting accustomed to using Phressia, and helping us with any and all issues we've had with the program. The customer service was phenomenal and I have nothing but praises for the help we've received from these two.

Using Phressia was difficult at first but now I'm happy to say I can navigate it with no problems thanks to the help we've received while getting accustomed to the program.

25 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Patient Privacy Concerns

As a patient, this is a horribly invasive "service" for providers, in that it takes information about your record and uses that to push prescriptions that should be the purview of patient and provider.

The workflow of confirming appointments is equally janky, as on numerous occasions I've confirmed all details, yet without fail I am required to log back in a second time to confirm insurance details. In both sessions, the same prescription and pharmacy options are pushed, despite confirming "I am not interested" every single time.

Then to top it off, at the appointment the provider typically doesn't have all of the info I've provided or needs to re-re-reconfirm everything I've already submitted, making it a pointless process.

PUT THE PATIENT FIRST!!! There is no need for a provider to use a "cheap" solution packed with marketing garbage when the main purpose of the app is to facilitate patient-provider communications.

7 novembre 2025
Non scritta su invito
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Risposta di Phreesia

Thank you for sharing your detailed feedback. At Phreesia, privacy and consent are our top priorities and we're proud that the relevant, high-quality health information we share with patients leads to improved health outcomes, including higher rates of diagnoses and improved symptom control. Viewing the content is completely optional and patients can revoke their consent at any time by emailing privacy@phreesia.com.

We understand it can feel frustrating to re-enter details at each visit. Clinical and demographic information can change over time, so your provider asks Phreesia to confirm that what they have is current. In most cases, you only need to review and update prior information, not complete everything from scratch. If you are being asked to re-enter all information each time, please contact usersupport@phreesia.com so we can review your configuration with your provider and make improvements.

Valutata 1 stelle su 5

Scammy company with sketchy ad…

Scammy company with sketchy ad practices and terrible UX

27 ottobre 2025
Non scritta su invito
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Risposta di Phreesia

Phreesia is a trusted healthcare technology company that securely supports medical practices and their patients. We’re sorry to hear about your user experience and are always working to make our platform as clear and patient-friendly as possible.

If you’d like to share details about what felt confusing or frustrating, please email usersupport@phreesia.com so we can review.

Valutata 5 stelle su 5

Phreesia is amazing!

Phreesia has been aWe've had a great experience partnering with Phreesia. Their software is intuitive and easy to use, which has streamlined our intake process significantly. Customer service is responsive and knowledgeable, and support is always thorough and timely. We also appreciate how seriously Phreesia takes product feedback—they're consistently improving and evolving their platform based on real user input. It's clear they’re committed to delivering both excellent service and a high-quality product. reliable partner and

22 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Our Phreesia experience

We are in the trial period of our Phreesia experience. So far, we have been met with fantastic service! The system has been early to learn and has increased efficiency in our front office. Specifically, Spreepriya, Kanishka, and Lauren have been wonderful! All questions, answered...all requests, handled with professionalism and efficacy!

6 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Thank you, Phreesia!

I am incredibly grateful for our implementation rep, Ankush. He's helped us find a perfect balance of automation and personalization for our busy, growing cardiology practice. His patience and expertise have immediately improved our workflow and revenue.

24 settembre 2025
Non scritta su invito

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