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Valutata 5 stelle su 5

I've been with Photobiz for over 15 years and they continue to impress me with their website templates, web services and Customer Service Reps. There has not been a time when I needed something that t... Leggi di più

Valutata 5 stelle su 5

I had a question that I posted in their online chat, not only did I get an immediate response, but someone called me within 10 minutes to assist me in getting my website back online.

Valutata 5 stelle su 5

Wow! What can I say other than how stupendous and stellar my experience has been working with PhotoBiz and especially John K, Client Relationship Manager. John k is an absolute God-send for assistin... Leggi di più

Valutata 1 stelle su 5

Photobiz used to be amazing, but now they are serving up multiple errors causing my website to plummet. They reuse the same excuses over and over and do not attempt to remedy the issues. My business i... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Impresa di web hosting
  2. Servizi per le imprese
  3. Fornitore di soluzioni per l'e-commerce
  4. Servizio SEO
  5. Web designer

Informazioni fornite da varie fonti esterne

PhotoBiz is an industry leading website company with a strong focus on photographers and visual artists. PhotoBiz offers all-in-one Websites, Ecommerce tools, Proofing, Custom Design Services, and SEO. Backed by 5-star customer service, PhotoBiz is the most powerful platform to grow your online business in one place!


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

29 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,0

Tutte le recensioni

(29)

14 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

The worst customer service on the…

The worst customer service on the planet.
The way they do business is bait & switch and they don’t stand behind their products. You’d think with the proofing feature shown on their pricing breakdown, you’d be able to upload client galleries like normal, right? Nope! You have to pay to upgrade to have the ability to upload full sized photos. Which they conveniently don’t tell you until you’ve already paid for the service for a year and it’s an extra $120 to upgrade. Okay, whatever- I bit the bullet and upgraded because I wanted my business on one platform. After upgrading, I tried to upload my first gallery and half of the photos didn’t upload at all. That’s when I discovered you have to export them under 25MB. So now it’s an extra step in my editing workflow to be able to use their proofing galleries. Fine. I learn how to do that and start saving my photos that way. 2 months later, I have another gallery to upload that is only 91 files. No big deal- all saved under 25MB. I send them all to upload- two hours later and half of the photos have upload errors. It cannot handle a small gallery. And it wasn’t my network connection, either- I uploaded the exact same gallery to pixieset in under 2 minutes with 0 issues.
I reach out to customer service because at this point, the proofing functionality is unusable to me. Can you imagine trying to upload a wedding gallery with those kinds of issues? All I wanted was a refund for the full resolution upgrade since I clearly wasn’t going to be able to use it- and they are unwilling to stand behind their product and would not issue a refund. So I cancelled my subscription. I figure it just won’t renew next year and that will give me time to switch over- because I’ve paid for a full year in advance, right? NOPE. I now have no access to any of my recent contracts, NOTHING. WORST COMPANY EVER, BEWARE BEWARE BEWARE.

2 novembre 2020
Non scritta su invito
Valutata 1 stelle su 5

This company is super shady

This company is super shady. They spend massive amount of times saying they are building a website when actually all they are doing is dropping your images in a pre-created template. I suggest using any other company because they will charge you for every add on. Plus they say you may cancel your contract within 60 days, but you will not receive a full refund. If they offered a great product then they would have no issues standing behind products and giving you a full refund. I had my service for less then 2 weeks and I had to fix and do most of the work. DON'T WASTE YOUR TIME OR MONEY.

28 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

GREAT company to work with

GREAT company to work with - PhotoBiz offers beautiful, professional websites and impeccable customer support. Their website builder and blog platforms are super intuitive and user friendly, with endless customization options and mobile support. The staff is incredibly responsive and goes above and beyond to meet and exceed expectations, they will definitely help you stand out in the crowd. Highly recommended!

21 maggio 2019
Non scritta su invito
Valutata 5 stelle su 5

Phenomenal! Love Photobiz!

My experience with Photobiz has been incredible! I’ve had my website with them for several years now, and I’ve had zero downtime (which is a lot more than I can say for my previous website company). They include more features than the other guys, the websites are super fast, and they have the best customer service I’ve ever experienced. I love being able to call them with a question instead of having to search for hours on forums or back and forth emails or messages. They go above and beyond every time. Their SEO Go program is amazing too! I’m regularly getting inquiries from clients who find me on Google. They are more than a website company, they’re my business partners. Highly recommend, you won’t be disappointed!

21 maggio 2019
Non scritta su invito
Valutata 5 stelle su 5

Hiring photobiz is a no-brainer!

Photobiz is top notch - I hired them to design a logo and custom website for me and the process was really great! They were patient with me while we worked through many, many picky design requests and small concerns and I couldn't be happier with the end result! I am also using their SEO services and hoping that will be a great experience, as well!

Super user-friendly interface, amazing and prompt customer service (shout out to JohnK, Jeffrey, Molly and Mackenzie) and all-in-all a great product! Highly recommend!

-Tessa

21 maggio 2019
Non scritta su invito
Valutata 1 stelle su 5

Photobiz has really poor business …

Photobiz has really poor business practices. After being a customer and paying over $900 dollars in the past 5 years to use their template site I tried to cancel. I spent over a week searching their website for a way to cancel policies, changing browsers and downloading browser updates. I thought for certain I was missing something. No. They choose to not make it easy. After a week of this, I called their phone number. Apparently, you have to call during their hours of operation to cancel AND they purposely choose to not mention this on their website. Oh, and they won't refund the measly $17 dollars for this coming months payment. The $900 I paid to them wasn't enough, they wanted to get an extra month out of me too. Crooks.

3 gennaio 2018
Non scritta su invito
Valutata 5 stelle su 5

Great photography site

Photobiz.com is a good provider for professional and amateur photographers that intend to showcase or even sell their latest works online. Large number of templates (incl. HTML 5) available. Good customer service!

24 gennaio 2014
Non scritta su invito

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