I initially had issues with Royal mail misplacing/unable to deliver, phoenix very reluctant to refund after I asked 3 times, they instead sent another which arrived in 2 days. Was easy to assemble... Leggi di più
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If I could give negative stars I would! What an absolute shambles of a company!!! Purchased a filter system and signed up for a subscription, received an email saying my order had b... Leggi di più
Bought a 12 litre filter for my home brewery as RO process wastes too much water v gravity zero waste. Quick delivery, easy to use and set up. I tested the filtered water with brewery equipment and... Leggi di più
L'azienda ha risposto
This is absolutely fantastic this filtration system! Water tastes brilliant even my dog who hated even Phox and Britvic filtered water- loves this! It is terrific that so many contaminants too and vir... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Phoenix Gravity Water Filters excel at manufacturing world’s no#1 product that efficiently eliminates 99.99% contaminants. Our superior filtering solution ensures vital minerals for the human body are retained so that you always have access to healthy and fresh water.
Informazioni di contatto
London, Regno Unito
- +4420 8058 5660
- support@phoenixwaterfilters.co.uk
- phoenixwaterfilters.co.uk
3,4
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96 recensioni
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Was packed lovely.
Was packed lovely.
Looks good.
Had a bit of trouble regarding the tap.
But once tightened solved problem
Early days yet but seems to be working fine.
29 marzo 2025
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you for taking the time to leave a review!
We’re glad to hear the system arrived nicely packed and that it’s looking great in your space. we’re happy to hear you got it sorted quickly. It’s great to know everything seems to be working well so far!
If you ever need assistance down the line, feel free to reach out — we’re always here to help.
Best regards,
The Phoenix Gravity Team
support@phoenixwaterfilters.co.uk
+44 20 8058 5660
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you so much for your kind review!
We’re really glad to hear that you’re happy with the product and appreciated our communication throughout the delay. Keeping our customers informed is a top priority for us, and your understanding means a lot.
Thanks again for your support!
Stay refreshed!
Best regards,
The Phoenix Gravity Team
support@phoenixwaterfilters.co.uk
+44 20 8058 5660
Efficient, friendly, high quality and good value
As I looked into getting a filter Phoenix came up best value for the high quality carbon filters. Each time I had a query or a difficulty it was answered and resolve with patience and friendliness.
12 marzo 2025
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you for your fantastic 5-star review!
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us continue providing the best for customers like you. We’re also pleased to provide you with the best service possible.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Clean, crisp and easy!
Really good filters, I've had a few over the last 12 years, and these are by far the best. I've had a Berkee, pure flow, and the jug setups before. The phoenix gravity filters definitely win!
29 marzo 2025
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you for your fantastic 5-star review!
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us continue providing the best for customers like you. We’re also pleased to provide you with the best service possible.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Following thorough priming of these…
Following thorough priming of these filters I have noticed that the ppm using a TDS meter is measurable higher on the filtered water than direct from the tap water. This means that the filters are putting particles in the filtered water!!!
I will continue to investigate.
26 marzo 2025
Risposta di Phoenix Gravity Filters (UK)
Hi
Thank you for sharing your feedback — we’re sorry to hear about your experience and appreciate you bringing this to our attention.
An increase in TDS after filtration is uncommon, but in some cases, it can be influenced by harmless natural minerals present in the filter media, especially during initial use. This can sometimes lead to slightly elevated readings, which do not necessarily indicate harmful contaminants. That said, we take your concern seriously and would like to look into this further to ensure everything is functioning as it should.
Please don’t hesitate to contact our support team at support@phoenixwaterfilters.co.uk or call us at +44 20 8058 5660 so we can investigate further and provide you with the appropriate support or resolution.
Thank you again for your feedback — it helps us continue to improve.
Warm regards,
The Phoenix Gravity Team
I purchased the Phoenix Gravity Filters…
I purchased the Phoenix Gravity Filters System in stainless steel and all components.
I could not find the repositioned cartridges available on amazon.com.tr afterwards.
After the cartridges I was using reached the end of their life, I purchased 2 cartridges from your official website (uk)
When the cartridges arrived, one cartridge had some stains on it and looked like it had been used. the other cartridge looked new.
This was very disappointing for me
20 marzo 2025
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Hi
Thank you for taking the time to share your experience — we’re truly sorry to hear that one of the cartridges appeared to be in less-than-perfect condition upon arrival.
This is certainly not the standard we aim to uphold, and we completely understand your disappointment. We’d love the opportunity to make this right and ensure your confidence in our products is fully restored.
Please reach out to us directly at support@phoenixwaterfilters.co.uk or give us a call at +44 20 8058 5660, and our team will be more than happy to assist you.
Thank you again for your feedback — it helps us improve and deliver the best experience possible.
Warm regards,
The Phoenix Gravity Team
Superb, effective water filter. And after-sales service is top notch. A problem we had with our filter was resolved with a replacement part arriving in less than a week!
We got a phoenix water filter for our holiday apartment and liked it so much we decided to get one for our home. Unfortunately there was a problem with the tap on the second one. I contacted Phoenix and they sent a replacement from the UK to us in France immediately. It works perfectly. I’m delighted with the filter and the service.
17 marzo 2025
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you for your fantastic 5-star review!
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us continue providing the best for customers like you. We’re also pleased to provide you with the best service possible.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Wonderful!
Very pleased indeed with our new filter. The service and quality has been second to none and it is such a relief to finally be happy drinking water after months of deteriorating tap water quality. I am now spoilt of course and anxious about drinking water from anywhere else. The only thing I am a little concerned about is the fact that the tap moves a little and needs straightening when used. Is this normal? Also we are waiting for the fluoride filter which was not in stock when the order was placed. Hoping it will be delivered very soon.
25 febbraio 2025
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you for your fantastic 5-star review!
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us continue providing the best for customers like you. We’re also pleased to provide you with the best service possible.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you for your fantastic 5-star review.
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Avoid at all costs
The water filter cartridges with this Water filter are not fit for purpose because the water pours through them so it can't be filtering . I rang the UK number for their customer services regarding a return label. I got through to someone in India there was a loud buzzing on the phone. He said he couldn't hear me and would call back. He didn't. I phoned 2 more times got the same man and the same thing happened both times. I rang a fourth time and got a Woman this time her name was Ashwina. I told her I want to return she assured me it was a free return as I was in a 100 day trial policy.
She did not send me a return label so a couple of days later I started a live chat. I wrote that I want to return the item and the chat asked me why I want to return and then when I replied asked if they could call me. Well I thought that odd and even stranger when it was Ashwina again. Anyway she tried to persuade me to keep it and I insisted I want to send it back. Once again I asked if it was a free return and she confirmed it was.
A few days later I still had no return label so I emailed her asking for the label. That was ignored. I rang again and this time I got a man speaking to me in a foreign language I tried to explain I had spoken to Ashwina and he started laughing and carried on talking in this foreign languish. I decided then there's something very dodgy so I opened up a dispute with PayPal. About 6 days after opening the dispute Ashwina got back to me by email telling me the address ro return and all return expenses label tracking had to be paid by me. Total oppersite to what she said two me twice previously. It's a heavy item. I think it's going to be costly return
So at the end of this I'm out of pocket and they have their scam item back ready to sell on to the next victim.
In summary there are some very bad 1 star reviews on here& I find it strange that they can go from 1 star to 5 stars.
My advice avoid this company at all costs .
This is an update . The return cost me £9 for an item that was on a 100 day trial period. So I'm £9 out of pocket and Pheonix water gravity have their product back ready to sell again.
In reply to Pheonix Gravity's response to my review.
I asked Ashwina in 2 separate telephone conversations are the returns free and on both occasions over the phone she said yes as I wss in 100 day return policy. However it took her 8 days to send me their address to return. No label just an address in that email she said the return cost was up to me to pay. No apology for the mis information. I did email her back questioning this but my email was ignored.
I spent £9 on next day delievery it was recieved back to Pheonix a week ago . I've not recieved a refund.
Thank god I paid with PayPal.
Paypal told me Pheonix have recieved the product. PayPal emailed them regarding my refund on the 15th They recieved it on the 10th . I spoke to PayPal yesterday which was the 17th and so far they have not heard back from Phoenix so as from today the 18th I'm still waiting for a refund.
Regardless of thee reply from Phoenix below . I stand by my review. There's something dodgy about this company and avoid at all costs.
8 febbraio 2025
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Hi Misty,
We sincerely regret your experience and appreciate you taking the time to share your feedback. Customer satisfaction is extremely important to us, and we are truly sorry for any inconvenience caused.
Regarding your concerns, we strive to provide clear communication and a smooth returns process. We apologise for any confusion regarding the return policy. While we do offer a 100-day trial, return shipping costs may apply, as stated in our policy. However, we understand that this may not have been clearly conveyed, and we take full responsibility for any miscommunication.
Additionally, we are deeply sorry for any difficulty you faced in reaching our support team. We are continuously working to improve our customer service experience and will use your feedback to ensure better communication and efficiency moving forward.
If there’s anything we can do to assist you further, please don’t hesitate to reach out. We genuinely value our customers and are committed to making things right.
Best,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Brilliant system and I have bought…
Brilliant system and I have bought another for my daughter
28 dicembre 2024
Risposta di Phoenix Gravity Filters (UK)
Hi Elliott,
Thank you for your fantastic 5-star review.
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Great communication
Quick, helpful and friendly communication. Much appreciated.
11 gennaio 2025
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Thank you for your fantastic review!
We’re thrilled to hear that you loved our service! Your kind words mean the world to us, and we're here anytime you need assistance.
Thank you once again for choosing Phoenix Gravity!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Quick delivery
Quick delivery, all as described, easy to assemble, looks great, water tastes delicious - very happy
30 dicembre 2024
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you for your fantastic 5-star review.
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Great water filter…
I agree with everything in the positive reviews. The filtered water makes a lovely cup of tea, we enjoy a glass of water now without the taint of chlorine. It is reassuring that microplastics and other undesirable substances are eliminated. I did hesitate before buying it but I can thoroughly recommend this filtration system for it’s simplicity and ease of use.
6 gennaio 2025
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you for your fantastic 5-star review.
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Excellent purchase
Excellent purchase, really pleased with the phoenix gravity water filter.
Best decision we made,water taste really nice to drink.
Well we'll happy,i wish we bought ed long time ago.
We use it for cocking and good bye to bottled water and carrying boxes of water.
Huge saving on the long run and healthier water to drink.
Many thanks
8 dicembre 2024
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Thank you for your fantastic 5-star review.
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
The phoenix gravity team are amazing
The phoenix gravity team are amazing, they have kept in contact with me and given their upmost support,when I had a problem with my order, they have been the most professional team I have come across when ordering an item
20 dicembre 2024
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Hi Marnie,
Thank you for your fantastic review!
We’re absolutely thrilled to hear that you loved our service! Your kind words mean the world to us, and we're here anytime you need assistance.
Thank you once again for choosing Phoenix Gravity!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
REVIEW I bought 2 complete systems…
REVIEW I bought 2 complete systems including stand and the fluoride filter, the 6L for myself and the 8L for my daughter and grandchildren’s household. We are extremely pleased with the product and filtered water quality. There’s not anything much more important than the purity of the water we drink and cook with. We are what we eat and drink.
19 dicembre 2024
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Hi Tracy,
Thank you for you 5-star review!
We're thrilled that you're enjoying your Phoenix Gravity Filter and you’re pleased with the water quality. We appreciate your trust in our product and we are here if you ever have any questions or need assistance.
Thank you again for choosing Phoenix!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Exemplary Customer Service
Upon receiving my gravity water filter, I incorrectly thought that I was missing some small items, and so I reached out to customer services. Their response was prompt and courteous, and it was obvious they had read my email throughout, taking in all I had said. Not only kindly explaining to me where the items were but attaching an image of the items I should have, showing where to find them. In all we communicated a few times and each time the service was exemplary, which instilled me with confidence in them.
The gravity water filter itself was carefully packaged, including soft covers for each shiny, stainless steel part to ensure they remain unmarked.
I have been using this product for several days now and the water is crystal clear with a silky smooth texture and what to me is a clear and clean taste, if this makes sense.
A friend recommended this company to me and from my personal experience, I feel confident in recommending them to others.
23 novembre 2024
Non scritta su invito
Risposta di Phoenix Gravity Filters (UK)
Hi,
Thank you for your fantastic 5-star review.
We're thrilled to hear that you're loving our water filters and service. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Delighted with the water filter
Delivery of my Phoenix Water Filter was very efficient and speedy. I had a couple of questions regarding set up of the filter. These were promptly answered by a courteous member of their staff.
1 novembre 2024
Risposta di Phoenix Gravity Filters (UK)
Thank you for your fantastic 5-star review! We're delighted to hear that your Phoenix Water Filter arrived quickly and that our team could assist you promptly with the setup. Your kind words mean a lot to us, and we’re always here if you need further support.
Best regards,
Phoenix Gravity Team
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Risposta di Phoenix Gravity Filters (UK)
Hi Aimee,
Thank you for your 5-star review! We're confident your experience with our product will continue to impress. If you ever have questions or need support, we’re always here to help.
Best regards,
Phoenix Gravity Team
support@phoenixwaterfilters.co.uk
+4420 8058 5660
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