Phoenix Gas Services Recensioni 

210
TrustScore 3.5 su 5

3,7

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Czekałem na umówioną wizytę od 8 rano do 13. Nikt się nie pojawił, nikt nie zadzwonił. Po moim telefonie jakaś kobieta stwierdziła że inżynier był u mnie i do mnie dzwonił, co jest perfidnym kłamstw... Leggi di più

Valutata 5 stelle su 5

I had a fantastic experience with Phoenix Gas Services and wanted to share my appreciation. The engineer who attended was professional, highly skilled, and did an excellent job. It is rare to find... Leggi di più

Valutata 5 stelle su 5

Had a lovely engineer come and service the boiler, very professional and very friendly with a good sense of humour… had me chuckling with laughter…. I find all Phoenix gas engineers very polite and pr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Phoenix Service our central heating boiler, which they fitted without issue several years ago, every year . Always rock up broadly on time, quick, thorough, cheerful. Costs have gone up but so has eve... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ingegnere del gas
  2. Servizio di installazione gas
  3. Ditta specializzata in riscaldamento

Informazioni fornite da varie fonti esterne

Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

210 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(210)

53 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Always excellent service

Vivienne Ewart TF10 7XP
Since having our boiler installed by Phoenix Gas we cannot fault the ongoing service that we have received from the company.
Our boiler was serviced today and once again the engineer was brilliant. Many thanks.

6 novembre 2023
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Risposta di Phoenix Gas Services

Good Afternoon,

Thank you for feedback and your loyalty, we are pleased to hear that our service from install to now has been positive and we will continue this service in the future.

Valutata 5 stelle su 5

my experience with Phoenix gas was…excellent

my experience with Phoenix gas was excellent, my meter stop working &in less in 24 hours a engineer arrived and sorted the problem right away. brilliant 👏 👏 service. thanks miss o neill

2 novembre 2023
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Risposta di Phoenix Gas Services

Afternoon, Thank you for your feedback if you could email your address to servicing@phoenixgasservices.co.uk we would love to pass this information on to the engineer and the engineers manager.

Valutata 5 stelle su 5

We had a service carried out today

We had a service carried out today. Craig and his boss were both very professional,friendly and efficient. Craig explained everything that had been carried out on the service. We also requested a quote for further work. We would definitely use this company again

2 ottobre 2023
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Risposta di Phoenix Gas Services

Afternoon, Thank you for your feedback if you could email your address to servicing@phoenixgasservices.co.uk we would love to pass this information on to the engineer and the engineers manager.

Valutata 5 stelle su 5

We use Phoenix to service our gas…

We use Phoenix to service our gas boiler. Always reliable, very efficient, good communication and staff are friendly and polite.
Possibly not the cheapest, but their engineers are excellent & we would have no hesitation in recommending them to others.

29 settembre 2023
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Risposta di Phoenix Gas Services

Thank you taking the time to leave feedback, we are proud to hear how helpful and efficient our staff are and we will also do our best to assist.

Valutata 5 stelle su 5

Phoenix fitted a new boiler for me in…

Phoenix fitted a new boiler for me in 2018 and it has been serviced by their engineers for the past 5 years.
Serviced again this week and it was excellent as usual.
I highly recommend Phoenix and have just signed up for another 3 years service offer.
Great!
Kevin Lovatt
ST5 0SF

28 settembre 2023
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Risposta di Phoenix Gas Services

Thank you Mr Lovatt for your feedback and your loyalty, in signing up for another 3 years of our service plan.

Valutata 5 stelle su 5

Fantastic Phoenix, delightful Deb & Dom

Having booked a service with British gas, a special offer at £99, I was contacted by Debbie at Phoenix, having my previous services with them, to say my service was due. Turns out their price was cheaper than B. Gas anyway, even more so if you take out a 3 yearly offer. I booked my appointment for next week but within an hour, I was contacted again to say a cancellation had come up and duly had my service done that afternoon. I can't speak highly enough of Debbie and her team,so I took out the 3 year offer that worked out at £72 per service. Excellent! Dom, who was the service engineer was lovely, explained everything clearly, did a great job and even put a couple of batteries in the control panel as it was virtually dead. What's not to like! Unfortunately trying to cancel with B. Gas was a nightmare, but well worth it in the end. Well done Phoenix and thank you. Su Zie. Silverdale.

28 settembre 2023
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Risposta di Phoenix Gas Services

Thank you for your time in leaving this review for our private team. It's great to hear you have taken advantage of our service plan deal and looking forward to having you again on board as a customer.

Valutata 5 stelle su 5

Highly recommend Phoenix Gas Furlong…

Highly recommend Phoenix Gas Furlong Road Tunstall for excellent service. From original survey done no chasing left for us to contact and even though a few months later after other work carried out we were booked in within a few days for a boiler replacement at original price quoted. Fitting engineers and electrician were brilliant quick and efficient no messing work carried out all within the day and site tidied. The outside wall made good a few days later done perfectly bricks matching
Couldn’t be more pleased Thank you

7 settembre 2023
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Risposta di Phoenix Gas Services

Thank you for your feedback regarding our installation and electrical teams, this will be passed on to both teams.

Valutata 5 stelle su 5

Excellent service

I was contacted by Phoenix regarding a problem I had with my boiler and was given a 6hr window for someone to arrive. Totally amazed that within the hour an Engineer arrived. He was so polite and professional and fixed the problem immediately and also instructed me and made sure I knew what to do if the problem arose again. I can't fault the Engineer andwas extremely pleased with the service I received from Phoenix...5*

15 settembre 2023
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Risposta di Phoenix Gas Services

Thank you for your amazing review, we endeavour to try and assist with emergency issues as quickly as possible, it is positive to hear that the engineer has given you advise if the issue is to arise again.

Valutata 5 stelle su 5

Polite and friendly engineer who was…

Polite and friendly engineer who was very helpful and tidy worker.

12 settembre 2023
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Risposta di Phoenix Gas Services

Thank you Michael for you positive feedback on the engineer, this has been passed to his manager

Valutata 5 stelle su 5

Extremely efficient, helful and polite

The engineer was extremely efficient, helpful and polite. It couldn't have been better.

8 settembre 2023
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Risposta di Phoenix Gas Services

Thank you for your positive feedback, we have passed this on to the engineers manager to share with the engineer that attended your property.

Valutata 5 stelle su 5

Had a fire safety inspection carried…

Had a fire safety inspection carried out by this company
The engineer turned up on time and was polite.
When I called to arrange inspection it was all handled well and efficiently

30 agosto 2023
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Risposta di Phoenix Gas Services

Good Morning,

Thank you for your fantastic review, we appreciate you taking the time and we are glad to hear your experience was handled efficiently.

Valutata 5 stelle su 5

Excellent service

4 settembre 2023
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Risposta di Phoenix Gas Services

Good Morning

Thank you for taking the time to leave your 5 star review, I am pleased you have received an amazing service with ourselves.

Valutata 5 stelle su 5

I recently had a gas service carried by…

I recently had a gas service carried by an engineer from Phoenix I’m currently having walking difficulties due to a recent operation!
As always the young man who attended was so friendly and courteous he explained everything he needed to do so efficient always happy to have this company to do my gas service

29 agosto 2023
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Risposta di Phoenix Gas Services

Good Morning,

Thank you for your time in leaving this response, it is fantastic to hear our engineer was courteous and helpful.

Valutata 5 stelle su 5

Phoenix Gas is fabulous

Phoenix Gas is fabulous. Very polite, helpful, courteous on the telephone nothing is too much trouble. They are efficient at returning calls and their engineers let you no in plenty of time their ETA.
The Engineers themselves respect your property, they explain everything they are doing and why the problem may have occured.
I highly recommend this Company for any problems that may arise with your Gas Boiler.

4 agosto 2023
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Risposta di Phoenix Gas Services

Thank you for taking the time to share your experience, It is brilliant to hear positive feedback regarding the engineers that are entering your home as we pride ourselves on ensuring they are respectful in customers properties.

Valutata 5 stelle su 5

Excellent service

Have had these guys out before for boiler servicing (through housing association) but today had an emergency so they had to be called out. They sent a lovely guy who was friendly, cheerful, efficient & professional. Sorted it immediately. Thank you young man you was brilliant. Would definitely recommend them

30 luglio 2023
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Valutata 1 stelle su 5

Why I’m not surprised

Why I’m not surprised
Given time 8-2pm no show, no
contact, it’s the weekend.
So fed up with this company no
doubt will be given some b.s story
come Monday. Save it! ! Apology
NOT accepted from these cowboys,
as you can tell I’m truly pissed now ! Just time wasting tossers.

29 luglio 2023
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Valutata 5 stelle su 5

Outstanding Service

We had a new boiler fitted last Year and the experience was great, we have just recieved our 1st boiler service from Phoenix and the engineer was exceptional. will use again very pleased with this Company.

Mr Mountford Stoke On Trent

1 luglio 2023
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Valutata 5 stelle su 5

Great customer service

As I missed 1st appointment tried to reschedule on Friday last week but been told it normally takes 48 hrs to arrange someone, however on Monday morning during school run I received a call and person on phone was really polite and super helpful as i booked day off on Monday to make sure i don’t missed out 2nd appointment and he managed to arrange someone for same day which is highly appreciated. An engineer arrived as requested after school run hours and was polite, completed all work in timely manner and inform me that there is no issues and left. Overall really happy with service.

17 luglio 2023
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