Games from Pevans Recensioni 

105
TrustScore 5 su 5

4,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

After ordering my board game I received a personal email, not an automated one, telling me exactly when the package had been given to Royal Mail. It arrived exactly as stated, packaged perfectly. I wo... Leggi di più

Valutata 5 stelle su 5

Good prices and faultless service. I'd definitely recommend Games From Pevans. In particular, communication is really good - you'll get two or three emails during the process, letting you know your or... Leggi di più

Valutata 5 stelle su 5

Ordered 2 board games & used collect + option for delivery meaning I could pick up from a local co-op store. Tracking of parcel informed me when dispatched & ready to collect. Games were well packaged... Leggi di più

Valutata 5 stelle su 5

Received my game in Cambodia! Which luckily is where I am ;) Packaged well, no damage, very fast. Pevans even upgraded my shipping to courier at no extra cost as it worked out only slightly more expen... Leggi di più

Dettagli dell'azienda

  1. Negozio di giochi da tavolo

Informazioni fornite da varie fonti esterne

Hand picked board games from a UK enthusiast - established 2004


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

105 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(105)

7 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service from Pevans

The best prices on a huge selection of games.

First time I have ordered from Pevans. I couldn't be happier with the service I received.

Regular email updates on status of my order.

No price gouging here when stocks are low elsewhere! Very refreshing.

Highly recommended

21 marzo 2016
Non scritta su invito
Valutata 5 stelle su 5

Excellent service and very nice prices!

Pevans is an excellent mail order game shop. I have had nothing but good experiences with this company. Good selection of games, very speedy communications, fast shipping. And for us outside EU, British VAT is automatically deducted - nice!

25 febbraio 2016
Non scritta su invito
Valutata 2 stelle su 5

Disappointing

The 1 day delivery is extremely misleading. I placed my order with 1 day delivery as I do with all online stores I use. Usually the item is dispatched at the end of the day and arrives the following day. Here I received an email informing me that the order had been received and that my item will be dispatched within 2 days. I had to email Paul who was very helpful asking what was going on to which he sent me some terms and conditions. Then I received an a email the following day informing me it had been dispatched, great, will be here tomorrow. I asked if there was a tracking number, no there isn't and what happens with parcel when it's dispatched is up to Royal Mail. It turns out the 1 day service is in fact not a 1 day service but just first class post! Not what I paid for, I paid for 1 day delivery! I get it cheaper by courier than how much this cost! It did arrive the next day but it's not guaranteed. The packaging left a lot to be desired too, a bit of bubble wrap and some brown paper! Not what you expect when an expensive game is coming. My box had a few dents and the corners were bashed a bit but I just couldn't be bothered to send it back after not getting it the day I thought I would. The website is very basic and could be clearer. Will not be using again even if it is slightly cheaper. The 2 stars are for the politeness of response to my emails.

6 febbraio 2016
Non scritta su invito
Logo di Games from Pevans

Risposta di Games from Pevans

I'm sorry to hear that Carl's game was damaged in transit. This does happen very occasionally (my figures show three damaged games in 2015 from over 300 orders despatched - though there's also one that disappeared completely). My policy is to offer a refund or replacement (where possible) in these cases.

I should make it clear that I do not offer a one-day service on my website. Customers can choose from several delivery options, which are charged at cost. One of these is First class post, which should take one day from despatch. First, however, I have to pack and despatch the parcel, which I aim to do within two working days. This is all in my Terms and Conditions and I shall try to make it more obvious on the website.

Feedback on the website is always welcome. I have been resisting adopting standard shop software as it would just make my website look like all the others.

Pevans

Valutata 5 stelle su 5

Fantastic service

Great service, a pleasure to order from and item delivered by royal mail (can't stand the drama of trying to arrange redelivery/collection with some couriers). Not played the game yet but very much looking forward to it. Very competitive pricing too.

22 dicembre 2015
Non scritta su invito
Valutata 5 stelle su 5

Good all round.

Good prices and faultless service. I'd definitely recommend Games From Pevans. In particular, communication is really good - you'll get two or three emails during the process, letting you know your order is under way, when it's dispatched, etc. You'll never be in the dark using Games From Pevans.

9 novembre 2015
Non scritta su invito

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