petallush.co.uk Recensioni 90

TrustScore 2.5 su 5

2,7

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Valutata 1 stelle su 5

If I could give them 0 stars I would, sadly I didn’t read reviews before purchasing from them. I believe their company is a scam. The dresses they send aren’t as the pictures very cheap quality not wo... Leggi di più

Valutata 2 stelle su 5

They make returns very difficult. You have to send their customer service an email. I wasn’t satisfied with the quality of any of my 5 items so I started the return process. They went back and forth w... Leggi di più

Valutata 1 stelle su 5

Said a first order was delivered which zi never got. They ignored doing anything about it. Still have not received my second order and will be calling my credit card company to reverse charges, am sur... Leggi di più

Valutata 5 stelle su 5

It would be helpful to see plus-size models and to know what size the model is wearing, so we can better assess the fit. This is my experience of choosing right dress size.

Dettagli dell'azienda


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

90 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

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Valutata 1 stelle su 5

DO NOT BUY FROM PETTALUSH

DO NOT BUY FROM PETTALUSH! This is a scam. Poor quality dresses and they will not refund money. The only way to make a return is to email them. When you email, they tell you your items can't be returned. This company should be shut down!

Their reply on here says they will provide you with a return label, but that is not true. They will not allow me to return my dresses!

13 agosto 2024
Non scritta su invito
Logo di petallush.co.uk

Risposta di petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We are sorry that you are not satisfied with our product. We are continuously striving to improve our products and services. Our website offers clothes in various materials, so you can choose the type you prefer.
Regarding returns, to minimize resource waste from shipping back and forth, we’ll provide you with some offers before you actually return the item. If you still wish to proceed with the return, we can send you a return label. You are free to decline any of our offers.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!

Valutata 1 stelle su 5

RIPPED OFF

I needed items urgently and paid for express delivery (£20). The wrong items arrived, causing additional stress to find replacements. Many emails later and I had to return the items to the USA (tracked by their insistence or no refund) ) at my cost (£20) just to get a refund on the items only. No refund of initial delivery, despite saying they would. Overall I am out of pocket to £40 after the item refund. Feel completely RIPPED OFF and had no recourse as outside the UK.

7 agosto 2024
Non scritta su invito
Logo di petallush.co.uk

Risposta di petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
The return policy on our website clearly explains the details of returns, including that the refund will be made within 5-15 business days, and the original payment will be returned to you at that time. Thank you for your understanding.
If you have any questions about your order, please contact us via email at service@petallush.co.uk. Have a great day!

Valutata 4 stelle su 5

Soft fabric

The dresses surpassed my expectations in quality, especially considering the price. The fabric is luxurious, and they look exactly like the photos online.

2 luglio 2024
Valutata 5 stelle su 5

Perfect length

The dress exceeded my expectations in person—the quality and look were superb. The material was exceptional, and the craftsmanship was evident.

26 giugno 2024
Valutata 1 stelle su 5

DONT BUY! Made of 100% polyester.

Horrible!!!! Dresses are made of 100% polyester. Not good quality at all. I am not happy but I will not even try to return them (I bought 5 dressed, super ambitious, but I wish I had seen these reviews first) as I know they will not return my money, judging by all the previous reviews. Don't buy! I wouldn't suggest!

17 luglio 2024
Non scritta su invito
Logo di petallush.co.uk

Risposta di petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Regarding the fabric materials, our website offers clothing made from various materials. The 100% polyester you mentioned is just one of the options. We also have 100% cotton clothing and items made from other materials. You can find these details on the product pages, and purchase according to your needs.
As for returns, our website does accept returns, and our return policy is described in detail. For any questions about returns, you can contact us via email at service@petallush.co.uk. Have a great day!

Valutata 5 stelle su 5

Stunning quality

The dresses from this store are always amazing! The quality is top-notch, and they fit perfectly. Delivery is super quick, making the whole experience first-rate.

12 giugno 2024
Valutata 5 stelle su 5

dress is made really well

I've purchased several of your dresses and am very satisfied with the quality of fabric and craftsmanship. As a seamstress myself, I appreciate well-made garments, and yours certainly meet that standard!

11 giugno 2024
Valutata 1 stelle su 5

The clothes ship from overseas-…

The clothes ship from overseas- probably China. Took me SO long to receive my items - I had to inquire what was going on only to find that two pieces had been discontinued and my shipment was just sitting there. They said they’d rush the items out and it took two more weeks. When I wanted to return items due to poor quality I received FOUR responses trying to prevent me from shipping the product back. Instead they would refund / credit me a large portion of the original price. The clothes must be so cheap it is not even worth taking them back. Terrible customer service. Not worth shopping here.

5 luglio 2024
Non scritta su invito
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Risposta di petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
As a seller, I understand your position regarding our return policy. Refunding your money to the original payment method is always the ideal choice. I will definitely share your feedback with our product team. We are always looking for ways to improve, and I will do my best to advocate for our buyers.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!

Valutata 1 stelle su 5

Worst Company ever

Worst Company ever. I bought a dress that did not fit & wrote them asking where to return it. They write me back saying they could give me a percentage of my money back if I kept the dress! I told them they would be refunding me my full amount. They finally gave me an address & said they would give me the full amount BUT most of their products are returned back to the buyer & if they could confirm that then they would refund me. This all took 10 emails just to get this info. They need to be shut down.

4 luglio 2024
Non scritta su invito
Logo di petallush.co.uk

Risposta di petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
As a seller, I understand your position regarding our return policy. Refunding your money in full is always the ideal choice. To avoid waste of clothing, we may present some offers before you actually return the item, allowing you to keep the clothes while refunding a portion of the amount. However, if you still insist on returning the item, we can send you a return label, and you can decline any offers we propose. I will definitely share your feedback with our product team. We are always looking for ways to improve, and I will do my best to advocate for our buyers.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!

Valutata 5 stelle su 5

could be improved

It would be helpful to see plus-size models and to know what size the model is wearing, so we can better assess the fit. This is my experience of choosing right dress size.

14 giugno 2024

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