Very easy to order and set up minimal fuss great interaction with the emergency lady who talked us through all the set up steps. I did it all on my phone for my mum and set up the direct debit came ve... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Leggi di più
L'azienda ha risposto
These Alarms should be free to anyone who has lived, worked and paid National Insurance for most of their working Live. My Friend in Scotland got hers free from the national Health, my Children are pa... Leggi di più
Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di pronto soccorso
- Postazione per chiamate di emergenza
- Servizio di assistenza sanitaria domiciliare
- Servizi domestici
- Fornitore di ausili per la mobilità
- Assistenza agli anziani
Scritti dall'azienda
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Informazioni di contatto
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Regno Unito
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Eccellente
246 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Immediate response to ‘alarm’ when I…
Immediate response to ‘alarm’ when I accidentally dropped the medallion when dressing. Thorough but polite request for reassurance that I was ok.
1 settembre 2025
Risposta di Personal Alarms from Age UK Trading
Hi,
We're so glad to hear about our prompt response and the politeness of our team when you accidentally activated the alarm. We always aim to ensure your well-being.
Kind regards,
Hilary
I have had my watch for some years now
I have had my watch for some years now, and although I have not had to call for help so far I check it regularly and have always received prompt and helpful response from your staff.
The only hiccup was when the charger magnetic connection needed replacing after about a year.
Otherwise I have been very pleased with the security it offers.
9 luglio 2026
Risposta di Personal Alarms from Age UK Trading
Hi Gilly,
We're so happy to hear that our team has consistently provided prompt and helpful support. We appreciate you highlighting the reliability of our security features. We also acknowledge the issue you experienced with the charger and are glad it was resolved. Thank you for your valuable feedback!
Kind regards,
Hilary
Care alert service
From the first conversations with you the people I dealt with were very efficient, understanding and supportive
11 marzo 2026
Risposta di Personal Alarms from Age UK Trading
Hi Thurza,
We're so happy to hear that our team was efficient, understanding, and supportive during your interactions with us. Thank you for sharing your positive feedback!
Brilliant communication
Brilliant communication, well mannered staff, instant connection.
1 luglio 2026
Risposta di Personal Alarms from Age UK Trading
Hi Janet
We're so glad to hear our service meets your expectations. Thank you for your kind words!
Kind regards,
Hilary
Wonderful reassuring service
When the button is pressed I get a quick friendly response. The operator stays in contact with me untill help has arrived of which is very reassuring.
In all the serves is perfect.
8 luglio 2026
Risposta di Personal Alarms from Age UK Trading
Hi Elizabeth,
We are so pleased to hear that our service provides you with such reassurance and that our team's quick and friendly responses meet your expectations. We truly appreciate your kind words.
Kind regards,
Hilary
Risposta di Personal Alarms from Age UK Trading
Hi Claire,
We're happy to hear that ordering and setting up was easy for your mother-in-law. We appreciate your positive feedback.
Kind regards,
Hilary
Risposta di Personal Alarms from Age UK Trading
Hi,
We're delighted to hear you found our service helpful and friendly, and appreciate your kind words about our post-setup care. Thank you for your positive feedback!
Kind regards,
Hilary
Supportive customer service
I had to have the fall alert removed as it was too sensitive but the company were helpful and supportive. The personal alarm gives me peace of mind in the house and garden in case I need help.
8 luglio 2026
Risposta di Personal Alarms from Age UK Trading
Hi Geraldine,
We're so glad to hear our team provided helpful support regarding the fall alert. It's wonderful that the personal alarm now offers you peace of mind both at home and in the garden. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
Excellent customer service
Excellent customer service . So glad we got one . Piece of mind
8 luglio 2026
Risposta di Personal Alarms from Age UK Trading
Hi Linda,
We're so glad to hear our customer service provided you with peace of mind. Thank you for your wonderful feedback!
Kind regards,
Hilary
very nice friendly staff
8 luglio 2026
Risposta di Personal Alarms from Age UK Trading
Hi Angela,
We are so happy to hear that our team made such a positive impression on you. We truly appreciate your kind words!
Kind regards,
Hilary
Only used when alarm gone off…
Only used when alarm gone off accidentally but always polite and helpful.
30 giugno 2026
Risposta di Personal Alarms from Age UK Trading
Hi Alexandra,
We're happy to hear that our team has been polite and helpful during your interactions with us. We appreciate your positive feedback!
Kind regards,
Hilary
Because I live in s barn with very…
Because I live in s barn with very thick walls mobile reception very bad. This alarm was able to receive a signal and I can connect through my mobile which I always carry with me. As yet have only used it for testing. Hope I never have to!
5 febbraio 2026
Risposta di Personal Alarms from Age UK Trading
Hi Elisabeth,
We're so glad to hear our alarm system is working well for you. It's reassuring to know you have that connection. We hope you never need it either, but we're here if you do. Thank you for your review.
Kind regards,
Hilary
Risposta di Personal Alarms from Age UK Trading
Hi June,
We're so happy to hear that our team provided you with excellent assistance. Your positive feedback means a lot to us!
Kind regards,
Hilary
Personal alarm - a two - way process
My personal alarm is as requested ; and it turns out to be a very stylish wrist watch ! I received clear information about how the alarm process works . But unfortunately it arrived in a box which did not contain the equally important Key Safe . Which suggests that my personal circumstances - no family or keyholder friends - was not adequately understood/registered.
23 giugno 2026
Risposta di Personal Alarms from Age UK Trading
Hi Michael,
Thank you for sharing your recent experience. We are sorry to hear that there was a delay between the delivery of your alarm and your key safe order. I will feed this back to the relevant team.
Kind regards,
Hilary
The service I received after I used my…
The service I received after I used my alarm helped me to calm down and deal with situation.
19 aprile 2026
Risposta di Personal Alarms from Age UK Trading
Dear Joy,
Thank you for sharing your experience: We're glad found reassurance in our service when needed.
Charlie
Delivery was rapid
Delivery was rapid, installation was straightforward, testing the line was incident free, and the pendant stood the shower test with flying colours - i.e. it was water proof!
5 giugno 2026
Risposta di Personal Alarms from Age UK Trading
Dear Colin,
Thank you for sharing your positive experience! We look forward to providing continued support.
Charlie
Efficiency in handling my transaction.
27 gennaio 2026
Risposta di Personal Alarms from Age UK Trading
Hi Derek,
Thank you for the valuable positive feedback: We take pride in our efficient service.
Charlie
Very easy to set up and use
Very easy to set up and use. Efficient service.
Gives some peace of mind to the wearer and family.
8 luglio 2026
Risposta di Personal Alarms from Age UK Trading
Hi Belinda,
Thank you for sharing your feedback - we're glad to hear our service provides peace of mind.
Charlie
Wonderful and helpful people to help…
Wonderful and helpful people to help set up and manage this excellent service. My Mum has this, it's fantastic peace of mind for us both. I certainly recommend them to everyone wanting "protection " for a vulnerable person.
21 aprile 2026
Risposta di Personal Alarms from Age UK Trading
Dear Linda,
Thank you for sharing your experience! We're glad to hear you find peace of mind in our service. We look forward to providing continued support.
Charlie
Phone answered very quickly when I…
Phone answered very quickly when I checked my unit
24 aprile 2026
Risposta di Personal Alarms from Age UK Trading
Hi Mary,
We're glad to hear you feel reassured by our prompt response.
Charlie
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