Perry's Steakhouse and Grille Recensioni 14

I rarely leave negative reviews, but this Perry’s Steakhouse experience was beyond disappointing and honestly hard to believe. We came in for a special occasion expecting elevated service and real hospitality, especially after spending over $2,000, but the evening was mishandled from beginning to end.

The most unacceptable part was the complete lack of basic customer care. My wife was left waiting in the car while I tried to resolve the situation inside, which was embarrassing, frustrating, and completely inconsistent with what a high-end restaurant should stand for. For a place that markets itself as upscale, the service was disorganized, dismissive, and shockingly indifferent.

What made it worse is that the problem was never truly addressed. Even after contacting the corporate office, we were still met locally with the same incompetent management and a vague promise of a $150 coupon that has still not arrived, along with being told the wine-spill dry cleaning would be covered. That is not accountability. That is damage control without follow-through.

At that price point, you expect professionalism, respect, and a genuine effort to make things right. Instead, it felt like our concerns were brushed aside and our business was taken for granted. A restaurant can make mistakes, but how it responds says everything. This place showed no real concern for the customer or the experience.

Perry’s lost sight of culinary culture and hospitality in favor of profit, and that is exactly what this experience felt like. I would not recommend this restaurant to anyone who values attentive service, consistency, or a dining experience that matches the price.

I ordered the chicken oscar and it was not good at all. The chicken was tasteless and the bearnaise sauce was like water, n o creamyness at all. At least the crab meat was good. The asparagas tasted raw as it was hard. Dont ever get this since i know you wont like it no more than i did.

My wife and I along with Friends visit this Perry's probably weekly if not at a minimum every other week. We were just there on Friday 9/5 and got the burger special with the old fashioned but that was too sweet so they let us sub it for just a regular old fashion that was great. We came in as a party of 5 with a 4pm reservation on 9/10 and asked to do the same thing and were told no problem. My wife and I both ordered the burger to do the deal for $24 and got a French onion soup to share. it started off bad as the soup was room temp and I would have sent it back but server was no where to be found. My burger ordered Med was over cooked to well but didn't say anything because the flavor was still good. We then ordered the Pumpkin cheesecake and both had cappuccino which both were room temp not hot at all. We told the manager and he said thank you for letting him know and then we got the bill and we did not get the special per the waitress in the bar area because the manager said no. The manager came over and said that if he did it then corporate would ask questions and he just wasn't going to do it. After we expressed our dis satisfaction to the waitress and her reply finished this night off with I just serve you food I don't cook or nor do I make any disissions here.
this is not the way we expect to be treated.

I had the worst prime rib ever!! Half of the prime rib was not edible and barely able to cut with the knife I was given. On the other had my wife had steak and lobster that she stated as fine. When I expressed my feelings about the rib the only reply from our server was he did not charge me for my beer. I doubt if I will ever return!!

Worst Dining Experience Ever!
I can't even begin to describe my terrible experience at this restaurant. From the moment we sat down, it was a disaster. After a long wait, we were finally greeted by an employee who poured water and said he was not our waiter.
The service was incredibly slow. Our server barely acknowledged us and seemed more interested in another room than taking our order for drinks and not the entire meal. After waiting over 30 minutes for our drinks, we finally got them. My lobster bisque arrived cool—the waiter offered to heat it, but after such a long wait, I was afraid it would be another 30 minutes! The food arrived almost an hour later, and although the plates were hot, the food was not.
The atmosphere was no better. The place was noisy, and the tables were so close together that we could hear every word from the table next to us.
After sitting at the table for over two hours, we asked for our meals to be boxed and dessert to be taken away. I spoke with a manager, and he said they were busier than expected. It was Christmas week, and all restaurants knew they would be jammed and needed to make accommodations, but not Perry’s. The manager did comp our drinks the problem; each person had a different consumption, and one had none. The entire bill should have been comped. This is the worst dining experience I have had, and if it weren’t for the others, I would have walked out the door. I will NEVER return to Perry’s again and strongly recommend you avoid it if you value your time and money because it is pricy.

Our son and daughter arranged an evening out for my husband and I on our 48 wedding anniversary.
They made reservations at Perry's and we were picked up by a limousine to and from the restaurant.
The place is very nice, upscale and polished. Our waitress was nice but seemed a little nervous. She
was so soft spoken that we could barely hear her over the music and noise. This was not a place for a
quiet evening. My husband and I also had to speak loudly to hear each other. At times it seemed
chaotic but people overall seemed to be enjoying themselves. My husband ordered the pork chop
dinner which was recommended by our driver. It was very tender and my husband loved it although I
thought it could use more seasoning. I had the 6oz filet mignon. I ordered it well done but was not
expecting it to be charcoal-burnt and dry. We also had the three cheese mac and cheese, which was
good. The salad had so much salt and pepper we couldn't eat them. This dinner was supposed to be a
nice treat but it fell far below expectations. After we finished dinner, we met our driver on Olive Street.
As we tried to enter the car, a traffic director started screaming at us and our driver, saying that we
were holding up traffic which we were not. He said patrons could not be picked up in that location,
even though several other cars were doing the same. He instructed our driver to drive away and leave
my husband and me in the street. The officer motioned as if to produce a gun or taser and we quickly got into the car and the driver drove away. This officer (a middle-aged, short, plump, black man) was so rude and apparently had some type of complex as he felt the need to escalate a situation that could have been remedied with manners and gentle instruction. If what we did was such a violation, signs should be placed around the restaurant so that patrons can clearly know how to catch rides/taxis. We will not be returning to this restaurant. If I knew the traffic directors name and supervisor, we would've reported him.

We both ordered the filet. I had a side of scallops. Bad choices all around. The scallops had no flavor. The fillets were dry, had no flavor, and the meal wasn’t worth the 200 bucks we shelled out for it. We will never go back there again.

We had 8:45pm reservations for a celebration dinner as I stated when making my reservation on the Open Table app. Getting caught up in graduation traffic, I called the restaurant to say we were running a few minutes behind schedule. I was told keep in mind that the doors would be locked at exactly 9pm. Google still says 10pm! When I stated that Google said they were open until 10pm, she laughed on the other end as she stated no, we are not. Restaurant was told this was a graduation dinner, she could have handled it differently and said we lock the doors at 9pm so if it is a minute or two later, please call us and we can let you in. I felt so extremely disrespected as a customer. Things happen but it is how this was handled. We in fact did arrive in the parking lot at exactly 9pm but I was not going to walk up to the locked doors. Instead we went to another restaurant right in that area to have an amazing dinner.

My recent visit to Perry's Steakhouse and Grill left much to be desired, particularly in terms of food quality and refund processing. Upon calling to inquire about their crab cakes, I met with a polite receptionist who seemed concerned about my main interest and took my order.

Upon arrival, I experienced a brief wait before being greeted by a waitress who presumed my name directly, a nice touch that initially impressed me. However, the charm quickly faded as I received my food within moments after taking it to the car to inspect and fulfill my craving.

Disappointment struck when I discovered that the crab cakes, which were the highlight of my visit, were nothing more than two minuscule, overcooked patties. Despite my reluctance, I took a bite only to find the taste even more disappointing than the appearance.

Deciding to voice my dissatisfaction, I requested a refund for the remaining uneaten portion of my meal. What followed was a frustrating 45-minute ordeal, during which the manager, Matthew, claimed he was unable to process a refund due to some obscure "code." Despite my insistence and frustration, my request was unfulfilled.

Eventually, another manager intervened, but even then, the situation was not resolved to my satisfaction. The lack of a proper refund process reflects poorly on Perry's Steakhouse and Grill, leaving me feeling awkward and dissatisfied.

Amidst the disappointing experience, one shining aspect was the valet, Scott, whose polite and considerate demeanor elevated the overall ambiance of the restaurant. However, even his exemplary service couldn't salvage the overall disappointment of the terrible crab cakes.

In conclusion, Perry's Steakhouse and Grill needs to prioritize improving their crab cakes and refund processing procedures. Until then, I cannot recommend this establishment to others, as my experience left me thoroughly unsatisfied.

P.S. I did in fact, receive the refund requested.
I am now satisfied and may opt for a salmon dish
next time I consider Perry's decent service and atmosphere. Big thanks to Scott the valet man. He was the best.

Respectfully AJ

Perrys is always a good choice. Great service, great atmosphere and an incredible chef!

We did not have a reservation; place was empty around 5:30 but took three aloof people at the desk over 15 minutes to seat us. The server (Jordan) was nice, almost worrisome. The food was the biggest disappointment: my medium filet mignon was cremated and dry, the fried asparagus was overly breaded and had no taste (not worth $24 or even $5). My partner snapper was dry and bland. Drinks and dessert were good. We drove 1.5 hours for $220 (w/o gratuities) meal that was truly a letdown. The place was still more than empty when we left!

This must be one of the nicest steakhouses in the country! I've been here 15-20 times and it is incredible every single time. This is a treat every time!

No cap policy revealed Perry’s implicit bias by asking guests (male and female) with no exception or grace warning from dining in their main dining area.

The second manager informs us that the only head wear that was asked to be removed was ball caps. I ask why, of all the choices that Perry’s were laser focused on ball caps? He shrugged as if he didn’t know but behind his eyes he knew why ball caps, with their relaxed attire policy.

There was no disclosure, like house of cards, when I made our reservation and they took our credit card, when we entered the building (signs nor verbal no cap notification) it wasn’t until our party was seated and one party member arrived with a ball cap that our table was harassed by three requests to remove the cap or move to the bar area with our party.

The dress policy was discussed after seeing people with cotton beamy hats, gumshoes, sweat pants, & jeans.

Our party member after responding one manager and 2nd twice that they were so uncomfortable about removing the cap or moving to the bar,they said their goodbye’s to the remaining four people in our party and departed. Their departure heightened my curiosity about this policy I was not aware of. Two people in our party never heard of the NO ball cap policy.The second manager had to go through four layers on their website/app to reveal the policy. How deceptive!

The server was amazing!! Finally we had enough. We could see clearly what was happening. We cashed out, paid for our drinks wiping our hands forever from Perry’s. We departed without eating at Perry’s, after 20 minutes of harassment and discussions with the managers. We arrived at restaurant near by pivoting our dinner party, but without that fifth person who wore a ball cap.

I will NEVER spend money with a business that overtly wheels deceptive / whistle-blowing practices/policies.

For the shocking list of items they allow and choose to target go to Perrys Steakhouse website under
dress-code.

I love the food here and the service is great! Side dishes can feed 3 to 4 people easily. That pork chop is as big as my head!!!!