Peoples Jewellers Recensioni 

They review a ZERO in Customer service. Worst experience ever!

My wedding band was resized at Guilford Mall in Surrey BC. Unfortunately, my band was lost in transit. Not sure how you lose something that is trackable. They replaced the wedding band and requested me to sign a waiver because of their mess up!

I declined and still waiting for a refund. I don’t recommend using People’s services.

I was helping my mom buy a golden ring for her grandson, my son. There were some complications relating to the ring size and store discounts, so we had to deal with several staff members from the Sherway Mall People’s location. All of them (Natalya, Octavia, Jeet) were very helpful, accommodating and kind. They considered our needs and met them without trying to oversell .

I never do this. I pick a place I think I can trust and then I am loyal.

Had to purchase a present in a hurry and as circumstance would have it, I had no way to get to the store. I went online and purchased a diamond pendant from People’s. What I thought I would get and what I received was not the same. The website showed a fairly large circular pendant with small diamonds. I picked it as there was pretty detail between each stone. What I got was a tiny circular pendant that is so small, you can’t see the detail at all between the stones.

When I contacted customer service, I was told that I could bring it back to the store to have it measured. Nothing in the exchange was pleasant. All the accountability for corrective action was put on me, the customer. I suggested that perhaps the photos on the website misrepresented their products and that they should add a point of reference to give buyers a better sense of what they are buying. Instead I got a sorry you aren’t happy. No accountability

This is the second time we have tried to have some corrective action from People’s. The last was over diamond earrings. Should have learned my lesson then. Will be shipping elsewhere

I would give a 0 star if I could . I had and continue to have the worst buying experience ever with this retailer . Please stay away !!!!! Approximately after a week after purchasing , I received a package via UPS addressed to me from Peoples Jeweler. I was very excited that I had received my pair of earrings which I paid $95.52 for. I opened the package and to my disappointment, the package was completely empty. Nothing inside, no earrings, no packing slip and no protective tissue. the box was completely empty, and my brother is an eyewitness to the unpackaging. i contacted People's right away and explained the situation. they were polite and explained that they would investigate. I waited over a week and received no response from Peoples. I finally called them and followed up. They mentioned that they were still investigating, I expressed my frustration and they said they would contact me as soon as the investigation was completed. a couple of days later i received an email from them saying that they completed their investigation, and that the camera shows their employee placing the item in the box. Being totally frustrated and in shock, I called them back and expressed my frustration with them and told them that I would not except their response and that I would like to escalate further up the chain, this was March 14th. I have not heard from them since and today I decided to call back. they mentioned that they stick by their original decision and will not be replacing the loss/theft earrings. I am so upset; it is not even the money that is the issue anymore. it is the principle. why should i have to pay for a crack in their potential LP issues? I paid and did not receive a thing! As far as I’m concerned , this is a theft of my hard earned money.

This is a scam

So this is the scam that this company does when you order online. I ordered a set of earrings and cost over $1700. Peoples charge your credit card a preauth transaction when they delivered the item and then charged me again another $1700 again the following day after the order was delivered. They never pulled back the preauth now I am out $1700 on my credit card in available funds. Who does this type of business anymore? I tried calling but customer service reps have no clue and they don’t even understand how to pull back a preauth and say don’t worry the preauth will fall off your card in a 6-8 days. These are underhanded services they deliver. Never order online from Peoples , worst company.

Ordered earrings through the store as they didn't have them in stock. In order to order them in I had to use a credit card. When they came in, they were on sale for considerably less. Store couldn't do anything but told me to contact customer service. They refused to honor sale price. Last time I'll deal with People's Jewellers

TALK ABOUT A SCAM- if I can give this store a minus 0, I would.

I brought in a piece that needed to be sauldered and requested an estimate. Two weeks pass, no response. Attempted to track piece online in regards to estimate and nothing. I notified the store. Explained the situation and customer service confirmed that I accepted the estimate (???). I was floored. I had not authorized absolutely nothing and to make matters worse, I had NO estimate price to authorize. I have to say that at that point, no apology was forwarded and the blame was ALL towards the estimator (??). Therefore the receipt read $119 + some extra work that needed to be done * what extra work* ....brought the estimate total to $200.00. WOW!!!!
I demanded my piece back and went to another jewelry shop. The same original work that needed done on the piece cost me $80.
Shame on YOU, People's. Stop scamming your customers for this one will never stop foot in you store again!
FYI..only a suggestion, train and educate your floor agents in customer service for the assistant manager was horrible and the way she spoke to me was beyond unprofessional and unacceptable.

Disgusting!

Peoples Jewellers has been one of my main trusted jewelry stores for top quality products and Real Authentic Canadian Diamonds, Gold & Silver Jewelry,
and Bulova watches. They have great discount sales during the holiday season and I purchase jewelry every Christmas during the Sales. I have had my Diamond Bulova watch for years and it is high quality and it still looks just like new. The only thing I had to do was replace the battery. I am 100% a Satisfied Customer of Peoples Jewellers and I always will purchase jewelry from this trusted Jewelry Store.

Don't used this store

Al V.

Friend Count 0
Review Count 2 Al V.
Burnaby, Canada
1 star rating 12/15/2023
This Jewellers will hook you into their promo discounts says 50.00 dollars off on orders but the time you're ordering the code they provide will not work saying it's does not work with sale items ,it's a ripp off, I will not recommend this store because of that fake codes for marketing gimmick pls go somewhere else except this store.
And also there is a promo on flexiti as well to save 100.00 to used but it does not work either ,flexiti is another ripoff financial company.

Last thing the sales lady says that if I go for 1500.00 it's 24 months no interest and after finalized everything it shows only 12 months equal payments so instead of me paying 62.00 monthly for 1500.00 purchased now its 125.00 monthly. I was supposed to buy only around 800.00 worth of Jewelley but because the sales lady says I can do 24 months equal payment no interest but end up 12 months to pay.
This peoples jewellers amd flexiti it's a ripoff don't ever buy and get rid off your flexiti card if I where you.
I bought over 2k in this store, never again because of my experienced and feel cheated by this retail and financing company.

Bought lifetime warranty when I bought my wife's wedding ring set ( 3 rings set)
Sent for cleaning in march.
All 3 rings had the same sizes of diamond on the stick. Now, the main rings looks same but the 2 side bands came back microscopic. Can barely see them. She got it back and is not at all happy with it. Called the customer service and they said: she has to change the whole set as we no longer make this model!
They want us to keep the 2 microscopic diamond band and buy 2 new ones. And mind you, they have the same 2 bands rings in their stackable collections!
My wife loves her wedding ring as she has deep emotional value to it and by sending it for cleaning, they ruined it or switched them. God knows.. Now she stopped wearing any of her ring since June.. she is not happy at all. you have a very unhappy customer.
Just give her back the same rings..How difficult is it?

I have both before and after picture.

There is nothing like wearing a less than perfect ring to destroy your wedding. People's dont care and likely use that to get more money out of you.

We paid $225 to resize my wife's ring, which was almost one size too big (4.5 v 3.75). She hasn't been wearing it out of fear it will fall off. We then went back to the store and they wanted us to buy insuarance and pay for another resizing.

Discussing the issue in store with the manager, my wife was asked why she accepted the size of the ring in the store. We didnt. The ring she tried was a size 7, of which they only had one ring in store, and we trusted the staff who served us about which size was right.

Then we picked up the ring and kept it in the box till the wedding. But here the Manager also had an issue and asked why she didnt try it before.

Blame the customer, blame the people :) This company and its management is as bad as it gets.

Get the insurance because this place will give you a headache!

April -1 prong broke on my weding ring.Went for repair.5 wks -not done.Call to check -no answer .I contacted customer care-They contacted Maria for me. 1 wk after its back in May. Prong broke again! Maria made appt Aug 2! We go in & She says " what can I help you with? " I had to explain AGAIN .she BLAMED me for wearing my ring too much.Told me the more you send in a ring the more porous & fragile it is & NOT to wear it often. PUSHED me to upgrade my ring to new -pay 2x the $ & re buy warranty .. NO! In repair It goes again. Aug 16 -on route to store.I msg customer care & They gave me a new repair # & date of Aug 23. I emailed Maria asking where my ring is.She said it isn't back. I msg customer service "why do I have 2 repair #s for 1 ring ?" Told me my ring was in &out on 16th for re do.Told me there not sure why the store didn't inform me.
I emailed Maria asking why she didnt tell me. Aug 21 - I contacted DM. Aug 22 - Maria calls- ring is in .Drove to store. 2 employees+ Maria in store. 1 customer with employee. 9 min to greet me,grab ring, go to microscope for photos ,comes & asks me to look & let her know what I think. I could see from the naked eye that the ring was NOT fixed. SCRATCHED on both shoulders ( To remove brushing that was NOT to be there) ,gold missing in setting,the prong is shorter than the rest.The repaired prong / band has what looks like a compression vice gouge. Maria says how sorry she is for the negative experience & she's done all she could. I raised my voice to speak over her as she was NOT listening especially when I asked her about lieing & hiding info. She said " I AM NOT ALLOWING THIS CONVERSATION & she'd call security" I left & called DM- She said only way to fix ring was to send it out again.I told her no way . Not offered any compensation. I am done with peoples & the disrespect.94 yrs in business & not on BBB!
Pic ref is less than 6 mths post rhodium vs what it should ALWAYS be
I'll be taking my ring elsewhere to be FIXED!

RE; a new warranty repair.
I sent my rings in to get ALL the claws worked on... one was loose causing the diamond to become loose. and I also had my rings redipped. here we are 3 weeks later and I go to pick up my rings... Onnly to find two of the claws are still very sharp and not repaired. The excuse I got was oh thats fine they are not on the diamonds???? and oh yes I can see that. There is a small piece of fabric stuck. Now I spend a LOT of money at peoples over the years. I ALWAYS get the protection plan. But seriously??? What good is it if the proper work is not completed as a customer requests???? Yes I am angry because now my rings have to go back yet again!!! Causing unnecessary trips back to Chilliwack. I do not live there and driving can become an issue for me!!! Teach your staff to not make excuses and to actually take in items as per the customer... not just what they think!

I sent my wedding ring to be engraved and my engagement ring to be cleaned 5 weeks before my wedding. I was told it would take 3 weeks. After 3 weeks it still hadn't left their workshop so the store put a rush on it. It was shipped 3 days after my first call to the store. I called again on the 5 days later to see where it was and I was told it had been shipped and they would call me. I contacted them again 2 days after that and complained and finally they realized the shipment from their repair shop has been lost by UPS!

So 3 days out from my wedding and I don't have a ring. I will never get my engagement ring back and although they are rushing to replace the ring, I have not received any other form of compensation for the loss of such a special piece of jewelry. I was just fobbed off with a weak uncaring sorry.

I have learnt my lesson, I will never shop at Peoples Jewellers again and I recommend you don't either.

I received a tennis bracelet for my birthday from my husband. I took it into the Tsawwssen location where he purchased it. They sent it out to size and put on a security chain. The staff there were so helpful and courteous. Overall I would recommend this store to anyone!

BEST IN CLASS!!! I had an issue today with my ring that my boyfriend had given me and we went into the Masonville location and had the amazing opportunity to deal with Maria - who quickly put my mind at ease, and had the best advice! She was absolutely wonderful! Your company should be more than proud to have some one as Maria as the face of your brand! Thank you, WE WILL NEVER SHOP ANYWHERE ELSE!

People’s Jewellers representatives are absolutely the worst. On October 30 I ordered from a company on line masquerading as Peoples jewellers. The jewellery looked divine with good prices and I was looking for an engagement ring. I finally received my order. To my utter disappointment I didn’t get what I ordered and it was the cheapest metal ever. I contacted the company for refund or replacement but they asked me to keep the terrible jewelry as shipping was too much for them to replace and they can only refund 10 CAD . Anyway the actual company name is AP Wauk company limited on my credit card statement. Not proud to say I was scammed but I hope this saves others from the same fate. The jewellery is listed as a huge clearance sale $69.99

I have had my wedding and engagement rings taken care of through this company for many years and they always take excellent care of me. Thank you!

This site is the worst company I have ever dealt with. I have shopped at the actual store before and had great luck but when I ordered a ring on September 05/22 I changed my mind because I found one I liked better and canceled my order immediately by phone. They assured me they would not take the money from my card and gave me the case number with proof of the cancellation. My card statement came at the end of the month and the payment came out! I called several time but the ring showed up at my door anyway! I opened it and it had several defects. They sent a free return and it was received by them on September 22/22 and signed for. On October 06/22 I called because I had no response from PEOPLES yet! PayPal is now notified and they are looking in to resolving my case. BEWARE of online jewellery companies and please read all reviews first.