Peoples Ford Recensioni 

I helped my Daughter buy her Ford Puma from Peoples Livingston. Craig McLean, which I always use, was again fantastic. He got the car transported from Sighthill quickly and got wee bits and pieces sorted our and an excellent valet. Craig also managed to organise her private plate change ready for my Daughter picking it up. The good thing about Peoples is no one pushes you to get a sale like other garages. Craig is also very informative regarding spec of car etc. another 5 stars to Craig and a special mention to Richard, the Manager.

Bought a car end of July 2025, know fault with DAB system booked a repair but two days before software controlling many things went haywire. Since then this is the third time it has been in, this time for 8+ days. Tried to get info yesterday but failed promised two call backs but never happened. Yes I have a courtesy car but that is not the point. If they can't sort then I will have to seek legal assistance to get a replacement or full refund. (Ha Ha). Hopefully someone reads this another rubbish review and does something positive.

George at peoples ford Edinburgh site hill centre his service was absolutely outstanding from the moment I went in to the centre he helped me so much and I found my dream car at an affordable price for me. I can honestly say he made buying a new car and truly amazing experience. I would highly recommend going to George he has many years experience and he will go above and beyond for you. Thanks so much George I will return in the future!

Very bad customer service. I paid for a car in the 16 October but they delivered the car 3oth October for do the door painting. But they didn't paint just take a dent remove its do more better alocal workshop.. Strogly disagree this showroom, 👎👎

Had a great experience at People Ford in Falkirk, dealt with Adrian who gave us 5 * service also the other staff a wee girl with long dark hair and the manager who couldn't have made us feel more welcome making us coffee conversing with us until Adrian was free. Would 100% recommend going to Falkirk branch and dealing with Adrian and the staff in there. My man left a very happy new car owner

The worst experience dealing with a company in my life. If they say "we want to make this right" or "gesture of good will" do not believe them, because they will just make things worse.

My car has been in for 30d+ for diagnosis and replacement of an electronic component. It is still not fixed. I have given up and booked in elsewhere.

1. Multiple times promising to collect the car and not turning up.
2. Offering a valet "to make things right". Car is returned without floor mats. When I rang I was accused of lying to get free stuff. Not hinted at, full on told I was lying. To get car mats...then they find the mats and return them.
3. Car brought in because they have the part. I'm told it's taking longer to fix than they expect, they keep it in for 5d over a weekend and then tell me they are still waiting on the part. It never turns up, they return car to me untouched.
4. They cancelled a collection then sent someone to collect the car anyway, who was visibly annoyed at me that they'd made the mistake and wasted "his" time.
5. Now they only have bookings over a month away, clearly fobbing me off.

My advise is to avoid at all costs. I can see several reviews like this here and wish I'd taken their advice. They are rude, unprofessional, and can't fix your car.

Excellent customer service from John Reid at Peoples Hermiston Gate, Edinburgh. John was extremely helpful, knowledgeable and friendly. He took time to talk us through the entire process and kept us totally updated. His patience was greatly appreciated and he made the process really smooth. It was a pleasure dealing with John.

Went to People's Ford in Speke Liverpool yesterday. Looking for a mobility car. Signs were very confusing and no spaces . I parked and then was told off for being in the wrong place, so I had to move.

No disability spaces, they were mostly
taken up with new Ford cars. Only 2 customers in the showroom. I went to look in the new non Ford garage. I was totally ignored, staff not interested. I know salesman used to pushy in the old days but this is the other extreme. I was expected to walk to the desk with my queries...I did not bother and left

Dealt with Connor and the whole experience went very smoothly, would highly recommend.

Ford Peoples Cutlins Road, Edinburgh. Ordered a Ford Puma Electric and told it would be held until finance issue cleared. Discovered today that Car was now no longer available when I visited showroom today despite being reassured only a few days ago by salesperson that it was held. Customer Service minus 100.

I visited the Speke sales room on 08/09/25 and was disappointed by the lack of attention from sales staff. There were few new cars on display. Very poor customer service even though I wanted to order a new car. The Toyota dealership in Bootle could show them how to treat customers

Dear People's Ford Edinburgh Team,

I am writing to formally express my deep dissatisfaction following a recent service experience at your dealership on 13th August. What I expected was a professional, transparent, and trustworthy service from a reputed brand like Ford. Unfortunately, what I received was the exact opposite.

I brought my car in for an essential service and MOT, expecting a thorough and honest assessment. Instead, I was presented with an expense sheet that was both shocking and unjustifiable—over £1500 in recommended repairs, many flagged as critical (RED), making it feel more like a pre-MOT scare tactic than a genuine evaluation. On top of that, the essential service itself was charged separately at £240.

This was for a car I believed to be in good condition, with only one known issue I had already anticipated. I had hoped to use genuine Ford parts, but quickly realized that even non-Ford parts were priced exorbitantly, making the entire process feel inaccessible and unreasonable. I ultimately had the same work completed at a trusted garage for under £400—a stark contrast that raises serious questions about your pricing and integrity.

However, the most alarming part came just days later. On 21st August, I received a brake fluid alert on my dashboard. This is unacceptable and dangerous, especially considering the brake fluid had supposedly been replaced during the service(Essential Service for £240). A trusted friend, an automobile engineer, advised me not to drive the car due to safety concerns. Yet, your team casually suggested I drive it back to the workshop at 8 AM, despite the clear risk involved.

Upon inspection, my friend discovered that the bleed nut had not been tightened, causing brake fluid to leak. This is a serious oversight that could have led to a catastrophic failure on the road. It reflects a disturbing lack of attention to detail and safety protocols within your service department.

This experience has left me with no trust in People's Ford Edinburgh. I would strongly advise others to reconsider using your services, as the risks and costs involved are simply too high.

I expect a formal response addressing the following:

A detailed explanation of the service failures.
An acknowledgment and apology for the inconvenience and safety risk.
Assurance of corrective measures to prevent such incidents.

Please treat this matter with the seriousness it warrants and respond promptly.

Sincerely,
Jicson Babu Daniel

I gave my Ford focus to Peoples Ford Livingston garage, to do diagnostics for gearbox, because my 1st gear is not working properly, it’s not engaging sometimes, and I said to them this problem. After almost 6 hours I went to collect my car and see this diagnostics report what’s this problem is about gearbox, because I thought they will write something specific like, switcher, synchroniser or maybe a clutch, you know. But they said on report that 1st gear is not engaging or disengaging, (my own words) and that they don’t know what’s the problem actually is. And I need to order new gearbox, then they will take old one out and put new one. And then they will see what’s the problem was for previous gearbox. And for diagnostics I need to pay 168£. Basically I paid for nothing. Why I think like that is because I still drive this car, and all other gears work perfectly just this 1st gear SOMETIMES don’t want to engage in gear, but before I start driving and if I put in 2nd and then back in 1st. There is no problem at all. That’s why I don’t think I need buy new gearbox for almost 3 grand to replace something small. But this time I will take this car to gearbox specialists, who will take it off and do actual diagnostics. At first I thought they will do something like that at Peoples Ford.

Went into people's Falkirk garage and picked my omoda 5 car same day, filled in all paperwork same day and collected car wek later.

Cannot thank the staff enough for thete wuidkc and easy paperwork and also big shout out to to bill from mobility who personally made the sale go through smooth and efficiently.

Would highly recommend.

Filled in the forms online for a test drive of the new explorer, got a phone call from head office the next morning asked a few questions and she said i will put you through to the Prescott dealership, 5 mins later couldn't get through so she asked me was I available all morning, I said yes as was told someone would definitely ring byv11.30 ,two days later still waiting, no wonder the reviews are so bad. I have arranged a test drive at a citroen dealership they want to do business

1 Star is an overstatement!! I bought a new focus from the Peoples Ford garage in falkirk. On the bright side, I cannot fault the service from the actual dealership, after sales care is fantastic and the person I dealt with was fantastic. What I am absolutely furious about is leaving my car for a tyre pressure sensor change as it was coming up with a fault, simple fix. What I come back from work to is a quarter of a tank of my petrol used!!! (I filled it to the brim the morning I dropped it off) What have they been doing with my car?? Someone’s clearly been on a joyride in it in sports mode quite obviously!! The absolute state the inside of my car was left in is ridiculous, crumbs all over my seats, sand and rubbish all over my carpets. (Bare in mind the car was only purchased a month ago and I like keeping it clean.) I also discovered new bluetooth devices had been connected to my SYNC system so someone’s obviously been blasting music to the point of the speakers breaking because now my doors rattle!!!! PLUS, to add to the whole ordeal, the issue wasn’t even fixed. I’ve still got a tyre pressure fault, I will NEVER go to the People’s Ford Garage in Falkirk for any maintenance or repairs again as i’ve learned my lesson. This isn’t the first time i’ve heard of this, i’ve had friends and family have the same occurances with this exact garage!!

I hope this is escalated further People’s, I am absolutely furious that some random thought they had the audacity to take my car on a joyride, PLUS have his lunch in my car, by the empty wrappers and sunglasses left behind!

Dissapointed.

What an awful service from People’s yet again , I’m sure it’s my name that gets them to ignore me , I bought a BYD from there Bootle branch and since taking delivery they have constantly ignored me, Emailed Steve Tuesday last week about electric harness for a towbar and he’s completely ignored me , then I put two phone calls through last week to Peoples and each time they have said that the service manager will get back to me , and guess what no call, this company is awful not sure why I keep using them

People’s in Bootle in Liverpool I always get well looked after and Kim in service and the team can’t do enough for you. Even delivered my truck back to me at my home to save me going to get it.
100% recommend them. I won’t use anyone else.

Decent enough company to deal with ,our salesman John loftus was fine , we bought a new Kuga , be aware though that you pay an extra £440 road tax on a car that the list price is over 40k it doesn't matter if your deal works out under that amount , you still pay the extra £440 , the guy jason who ran through the figures with us , mentioned a couple of times that the road tax was £195 it was never mentioned about the extra charge ,, maybe wouldn't have been a deal breaker , but I do think they should be more transparent about this ,, but also if I had done my homework I would've known .

Just got my second mobility car from people’s Ford in Liverpool. I would recommend anyone looking for a mobility car to give Zafar a call.