Penicuik Home Improvements Recensioni 

Front door looks great. All rubbish removed work area left clean and tidy.

My husband and I had a sales person come by for a prearranged appointment. We had only been intending to get a quote as we didn’t feel we were in a position to purchase our windows outright just now. However at the end of the appointment we signed on the dotted line and paid the deposit along with the £350 admin charge. After sleeping on it we decided we had rushed into our decision, and although extremely happy with the product and price we shouldn’t commit ourselves to such a big expense just now. I followed the instructions to let them know straight away that we wanted to cancel. We knew we would lose our non refundable admin fee but that was our fault for rushing in. I made it clear to those I spoke to from the company that I loved the product etc but it’s not the right time for us just now. They cancelled my order no problems, I have not been bombarded with calls, and I have now received my refund in full (a lovely surprise to receive my £350 admin fee back too).

Excellent service. Installers were very courteous and tidy. Windows were fitted in very wet conditions and the fitters tidied up well after themselves. Very happy with overall service. Very well finished. Was quite worried when I was reading the previous reviews regarding Penicuik and the installers but had no reason to worry at all. Very satisifed.

Joiners were very courteous efficient and polite.good job would use you again.

Contract number: U009301
Replaced 4 windows in my 139 year old cottage. Two of which were upstairs bay windows. The windows were ready quickly and the fitting was arranged.

Mr Trotter and Cathcart did a marvelous job of fitting the windows. They were fitted and finished to a high standard. All this done in the pouring rain.

Windows look great, no more cold breezy rooms and less road noise. Well worth the money.

4 windows replaced in under a day. Great work from Donald and Craig, polite and hard working with a good finish. They cleaned up outside and inside and left the area at least as clean as before they started. Only downside is that one DG unit arrived cracked, but assured it will be replaced in a few days and no reason to disbelieve this.

I wish I could leave zero star...
We contacted Penicuik as we saw adds on facebook. We have 7 windows and 2 doors to change. We already had 2 companies coming into our house: both times it took roughly 45 minutes for the person to measure up, explain the products, and we had a quote within few days. No pressure at all to sign anything.
So, when the sale person, names Carolanne (or Caroline, not too sure of the exact spelling) came, we were confident it would not last forever. Both my partner and I used to work in sales, so we know the techniques, and baring in mind that changing that many windows and doors is expensive, we both agreed on not signing anything on the spot.
Anyway... enters Carolanne. The appointment was made for 7 pm, she turned up 15 minutes late. To be fair she called us to let us know. When she arrived, she started a very long speech about Penicuik, their windows, the fact that they have the best quality on the market for a very reasonable price. She then decided to measure up every single window and door herself.... at that point, we started to be quite wary as she never mentioned she was a qualified surveyor. She then added the numbers and started with a ridiculous quote: 24000 pounds. She then reassured us and said that of course we would not be asked to pay this amount of money... May I ask what is the whole point of giving us a quote? She said that with all the discounts (scrappage and others), the bill would only be 12k.
As we were still not convinced (honestly, who would be?), she said she could possibly get an extra discount from her manager. It was about 8.3pm, Tuesday night, both my partner and I were working early next morning. We had no food in the fridge and we could see she was feeling very comfortable in the house. As she saw that we would definitely not sign anything, she called her boss, twice, in front of us, to tell him we refused to sign. The said boss asked to speak to my partner... apparently he was to us while having his dinner, lucky him... just no manners, We felt extremely pressurized to sign. Her last offer was to sign the contract, pay the admin fee of £350 pounds, and then eventually retract. We still refuse: we had 2 other quotes, both cheaper, one from an amazing company, and anyway for such an expense we are entitled to few days, just to sort out our finance, see if the bank is willing to give you a loan, and most important, if we can afford it! So we still refused this. She finally left at 9.15pm. Penicuik called us the next day to come again... again we refused. Carolanne called my partner a week later, to discuss again. He politely refused, as this honestly felt like harassment. She did not even say goodbye and instead, she just hung up.
To conclude: I cannot judge the quality as we chose another company to do our windows. However, they do need to update their selling methods. A customer is always entitled to think about a quote, and in the case and decides to go with another company, this never ever allows you to be rude.

Took out a contract with Penicuik in February 2018 to replace the roof and walls of our existing conservatory. Was initially told that work would be ready to begin within 4 weeks (though in the interest of clarity, this was not contractually stated). After 6 weeks, we made contact and was told that 'the measurements didn't match up and we'd need a new surveyor visit'. Ok, fine, but why did we have to contact you to be told this? Various surveyors ended up coming out over the course of the next few months and after each time, we were told that the measurements didn't add up and we would need another visit. At around the 6 month mark, I called Penicuik and asked to be released from the contract due to no work being completed - this was refused. I then offered for both sides to walk away, no questions asked - this was also refused. After nearly 8 months, we finally received communication that the company were unable to uphold the contract and that the deposit would be refunded. The best part - I then contacted another company, who are due to complete the work next week, for a cheaper price!

Summary
Penicuik, ~8 months, 6 surveyor visits, no work completed
Other company, 1 month, 2 surveyor visits (one initial, one technical), work completed as of next week.

Have had 2 Bay windows and 2 bedroom windows installed on Thursday and Friday. Scott and John were very polite and hard working, answered any questions we had and cleaned up each night. We are very pleased with our new windows and the service we received but have to say we have felt a bit harassed with phone calls asking us to have more windows measured to receive a “discount”. If we are pleased with the service offered we would get in touch ourselves to have any remaining windows done. I feel this aspect has spoiled our overall experience. We still have scaffolding up at the back of the house with no indication of when it will be removed.

I have been trying for the past three weeks to have a 'Admin' fee of £349 refunded.
I signed no contact and purchased nothing from Penicuik.
The sales rep (Jane Reilly) asked me for £349 'to get the best deal' as she was having to visit me on a second occasion.
On her second visit we did not conclude a deal.
I emailed Penicuik and informed them I had not entered into a contract and would they return my money.
I did receive an email reply acknowledging same.
Since then I have emailed them two or three times without response.

Excellent service. 2 doors fitted, front and back, Gary was on time, courteous, and worked diligently until finished with no mess. Finish is excellent and I am very pleased with the work.
Recommended!

Team 6 worked very quickly and hard. They were also very polite and cheerful. We're pleased with the finished result.

Well chuffed with windows and a superb job done by the workmen 😁

Colin and kyle have been here the past 2 days installing our new windows. Great job done.

Very pleased with doors and windows , fitters were excellent.
Only aspect of company that's bad is constant phone calls from sales people after to purchase more stuff. After spending 10grand with them don't need constant calls if I need anything I will be in touch

Good efficient service provided by Penicuik. Well organised throughout process of having 6 windows installed. Fitter very pleasant and cleaned up after himself, even took the time out to adjust our front door which was catching. He identified a small crack on one of the new windows received and organised to have it replaced asap. Will use again in future.

We are delighted with the service and products we received. Tradesmen very professional polite and cleaned up after themselves. We purchased windows, doors and facia and are very happy with everything. From the first meeting with the salesman, liaising with staff over the phone and having the tradesmen in our home was a smooth painless experience. The price was very competitive too.

3 replacement windows fitted in a day, very little mess, nice tidy job at an affordable price. The new windows are sturdy, well fitting and look very nice. Good value for money. They took a couple of weeks longer to come than I'd been advised but other than that, everything was spot on. This is the second job Penicuik have done for me and I would recommend them to others.

Good quick job.Dale and Rose superb