Hannah was brilliant! She was incredibly helpful in securing the stock we needed, and her communication was excellent throughout. She kept us updated, liaised with the brand, and ensured everything wo... Leggi di più
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We love Pencarrie. They have been our main supplier for 7+ years now and always look after us. Customer service is excellent, deliveries are on time and correctly packed.
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Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Leggi di più
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Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Informazioni di contatto
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Regno Unito
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Eccellente
134 recensioni
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Since Brexit
Since Brexit , we had our difficulties but must say that Pencarrie handled the several situations and Customs directives with patience and correctly delivered all the paperwork accordingly to date.
To mention, Tracey Saxby was always exceptional and went out of her way many times and when she was not around, she made sure that her colleagues follow suit , which they all did with distinction.
26 giugno 2025
Non scritta su invito
Risposta di PenCarrie
Thank you so much for taking the time to leave such a thoughtful review.
We’re pleased to hear that our team and particularly Tracey have been able to support you through the changes. We'll make sure your kind words are shared with her and the wider team it means a great deal to them.
Kieran
Head of Customer Support 👕
Great company offering everything you…
Great company offering everything you need at the click of a mouse or you can call them and speak to their highly experienced sales staff. I had a last minute urgent order for a large number of premier aprons. However, every wholesaler in the UK was waiting for stock. I spoke to Sarah at Pencarrie and out of all the wholesalers, she was the only one who gave me a great alternative to offer my customer. They supplied a sample the next day and after checking it out, the customer prefered it to their initial choice!
Moreover, all of my orders so far, have been delivered next day. You can't really ask for much more from a supplier imho.
19 giugno 2025
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Risposta di PenCarrie
Thank you so much for the fantastic review – we’re over the moon to hear this! Sarah will be especially chuffed to know she was able to help turn things around with a great alternative. It’s brilliant to know the customer ended up preferring it too – win-win!
Kieran
Head of Customer Support 👕
Alex took my call
Alex took a call from me and she was really helpful with a minor fault with a T-shirt.
I would normally discard the very occasional faulty T-shirt for eco reasons as much as my own admin time. But I needed a replacement very quickly and it was sorted. Pencarrie certainly go an extra mile when it comes to service.
25 giugno 2025
Risposta di PenCarrie
Thanks for your kind words! 🌟
We're really pleased Alex was able to help get that sorted quickly for you. We completely understand wanting to avoid waste, and we're glad we could step in when you needed a speedy replacement. It means a lot to hear that you feel we're going the extra mile that's exactly what we aim for.
Kieran
Head of Customer Support 👕
Great Customer Service
I can not praise Sarah too much. She was so helpful and went out of her way to explain everything as simple as possible with patience as I’m not the best at navigating websites.
25 giugno 2025
Risposta di PenCarrie
Thanks so much for the lovely review!
Sarah will be over the moon to hear this. She’s brilliant at making things simple and stress-free, and we’re so glad she could help.
We’ll make sure she gets the praise she deserves! 🎉
Kieran
Head of Customer Support 👕
Industry leader in service
Worked with Pencarrie for over 10 years. Their customer service simply outclasses the rest of this industry. The entire team are very helpful and go out of their way to help, which just means our business can offer a competitive service. Sarah and the entire customer service team are great, and Annabelle works hard to get us the best deals. Overall a great company, sets the standard on how to deal with clients.
24 giugno 2025
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Risposta di PenCarrie
Thank you for your kind words and ongoing support over the past 10 years. We're thrilled to hear that Sarah, Annabelle, and the team have made a positive impact. It means a lot to know our service helps your business succeed. We really appreciate your feedback!
Kieran
Head of Customer Support 👕
The service is exemplary …
19 giugno 2025
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Risposta di PenCarrie
Thank you so much for your kind words and 5-star review! We're delighted to hear you found our service exemplary, it's what we strive for every day.
Kieran
Head of Customer Service
5* Customer service Team
Always get the best service From Pencarrie, Friendly staff. Next day service and a wide range of items
3 giugno 2025
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Risposta di PenCarrie
Thank you so much for your kind words! We're delighted to hear that you consistently receive great service from our team it's exactly what we strive for. Our friendly staff and next-day delivery are part of our commitment to making your experience as smooth and reliable as possible.
Kieran
Head of Customer Service
Simply the best!
Wow! Pencarrie and all their staff are AMAZING. Our delivery didnt arrive today which was very important. Pencarrie acted immediately, ensuring our delivery was returned as we had ordered. They are also refunding our special delivery charge as well as offering a seperate gesture of good will - none of which was asked for.
Our family business have used PC as our preferred supplier for the last 5 years plus. We highly recommend their service. We always have fun on the phone and they ALWAYS go above and beyond.
A special mention for Sarah, she has me in stitches and is SIMPLY THE BEST!!!
Nothing is ever too much of an ask and she ALWAYS go that extra mile. Thank you from us at TwentyTwelve x
22 maggio 2025
Non scritta su invito
Risposta di PenCarrie
Thank you so much for your wonderful review! We’re thrilled to hear that the team – especially Sarah – made such a positive impact and could put things right so quickly for you. It’s always a pleasure supporting your business, and we truly value the relationship we’ve built over the past five years. Your kind words mean a great deal to us all at PenCarrie – thank you again from the whole team!
Kieran
Head of Customer Service
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