Pellpax Recensioni 2.191

ILead times are awful, brought a Reximex leiva which was in stock and still took over a week till ready to collect, waiting for another gun to come into stock, tried phoning to see when it will arrive but doesn't answer the phone, will respond to emails, however they will keep telling you it will arrive this week until you get an email saying that it will be another 6 weeks at least. Taking my business elsewhere.

I bought a gun and few tins of pellets off pellpax ..the price was great the items came well packed from one of thier friendly drivers.
When i tried the gun one of the 8 shot magazine was faulty, a couple of the chambers had pellets stuck everytime i used it.
I emailed pellpax and the matter was dealt with quickly by sebastian and a replacement magazine sent out(i was even offered a repmacement gun ).
Very happy and will be using pellpax again👍

Popped in to pick up my order and ended up staying for an age.
Very helpful people who knew their stuff and even though it was a bank holiday there was no rush.

The fast delivery of what I ordered. Excellent service and well packaged.

How this company as good feedback is beyond me, I bought a Reximex myth from them and the power is only produce in just over 8fpe, they should be checking these guns before they send them to customers, it's impossible to contact anyone on the phone, they just don't answer phone calls or emails.. do not use them.. if I can't get hold of then I will get my card company involved as this is not as described

Customer service on a a downward spiral. Ordered an item on line towards the end of February, paid the deposit and received a confirmation email. Was informed by telephone it would be available in a couple of weeks.
Contacted them in the middle of March to get an update and was told that it would now be available at the end of the month. Surprisingly received another invoice showing a new order date.
Telephoned during the first week of April, when they contacted the supplier. Was informed that the supplier had one left in stock and they would send it out, but it would not arrive for nearly another two weeks.
Was it actually ever order when I paid my deposit????
I ordered this from Pellpax in February, because the was not available anywhere in the UK. Since I ordered this I have seen this item become available from most of the other retailers from the middle of March.
I visit the shop regularly and have always been impressed with the counter staff, but unfortunately every online order I have now made has been troublesome.

My third purchase from this company. I bought the Webley MK VI because it looked good and I wanted to do a bit of target shooting. Very pleased with my purchase. Delivered within the week and kept fully informed. When I need another "toy" I will buy from them again

I have spent at least 3k at pellpax in the last year, great service, excellent delivery service to my door quality products, and have to say would not go elsewhere. Thanks pellpax and team.

I have dealt with Pellpax over many years, there service and deliveries have always been at the time they say, the emails and texts keep you updated all the time, I shall keep purchasing items from them for many years to come

Easy to place order via the website and super friendly communication with updated on delivery and 100% out of box quality upon arrival.
Looking forward to using Pellpax again!

Awful company ! Absolutely no customer service here , they dont answer the phone and they dont get back to via email either !
Been waiting so long for rifle now abd not getting anywhere with them !
Sent 3 emails in past two weeks and no reply .
I WOULD ADVISE ANYONE NOT TO USE THIS COMPANY ! SHOP ELSEWHERE !

Simply the worst service I have ever received. Met the company at the international gun show at the NEC Seemed very professional and I purchased some items. On the back of this experience I ordered more products online…………..MASSIVE MISTAKE. Order placed on the 19th of February, at the beginning of March I emailed their customer service team asking where my order was, zero response, on the 4th March part of my order arrived with a note advising me what items were missing!!! I again emailed their customer service team for an update, it is now the 9th March and I have received no response to either email. I have now involved my credit card company who have refunded the value of the missing items and I assume they will now recover their costs from this company.
Personally I will NEVER use Pellpex again and would not recommend them.

Top marks, bought an Air Gun, Turkish made. Gun went faulty, and they replaced it within 1 week. Dropped off the new one same time as they took back the faulty one. Pleasure to be a customer, highly rated service.

Hi, I am completely confused how Pellpax has a good star rating on Trust Pilot. I bought a pistol, C02 and a sight from them and the sight was out of stock - no one told me that when I ordered it - I just found out when the order came. Getting hold of them on the phone has been impossible and getting a response to emails just as bad - the sight finally arrived and didn't fit despite both the pistol spec' and sight spec concurred that a 9 - 11mm dovetail was used on both. Attempts to get hold of them to get a return number and advice have completely failed. They continue to ignore emails and not answer their phones. I am so frustrated that I am now at a loss as to what to do next. I wish I had never purchased from them and strongly advise others not to.

Update 10th March 2026 - still no joy from Pelpax - have continued to email and phone but no answer/no response. I have emailed saying that I will return the item by post without their return authorisation code as they just won't communicate !!! - I have no confidence that I will receive the refund but who knows ? I guess it's a small claims Court and a report to their local Trading Standards if I don't get the money back. I may also claim via the credit card company.
Story to continue !!!!

Customer services will just ignore you

I have brought 3 items from them and the service is first rate on time friendly I had a warranty issue with one of my guns after a short phone call the same week they sent a replacement item and didn't charge for the delivery or and excuse or argument they are an honest and reliable company and I would always give them my business

I ordered a few items recently, Crosman SBR, Walther PPQ Q4, Umarex XBG and a Umarex Marlin, plus some co2 and accessories.
The prices were good, especially the sale price on the SBR.
I got a message Wednesday evening giving me my estimated delivery time for the coming Sunday, and on Sunday the live tracking map worked great and the order arrived at the earlier part of the delivery window.
Overall I'm very happy with my first order from Pellpax.

I purchased the Gamo Whisper Sting .177 package, and was pleasantly impressed by the accuracy of the fibre optics sights, the package consisted of the rifle, Pellpax bag and the 3-9 x40 scope, which after scoping in free standing was extremely accurate holding the bull with a nice tight pattern at the 25 & 50 yard range…
Excellent customer care by Pellpax and their agent Wayne,, well done!!!..

Excellent service and value,
Thanks

nice people