PDSA Pet Insurance Recensioni 

2012
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I suffer with PTSD and find form filling etc very difficult was also worried about having to speak on the phone as my anxiety is bad while on the phone. I called and a lady called Karrie answered the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Out of the blue my healthy pet suddenly had problems with its hind quarters Vets4pets gave treatment xrays and medicines,plus said my pet needed further hydrotherapy for about 6 month My pet had... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di assicurazioni per gli animali domestici
  2. Beneficenza

Scritti dall'azienda

Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
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4,7

Tutte le recensioni

(2012)

491 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good value insurance

It was easy to sign up and the price was very competitive. I've never needed to use the insurance yet.

5 febbraio 2026
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Risposta di PDSA Pet Insurance

Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.

Valutata 5 stelle su 5

Highly recommend

I cannot recommend PDSA insurance highly enough, excellent monthly payments and very easy claim experience.

11 aprile 2025
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Risposta di PDSA Pet Insurance

Good Morning Maxine, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being a part of PDSA Pet Insurance

Valutata 5 stelle su 5

Claiming was very simple and…

Claiming was very simple and straightforward through my vets.
Great service

22 marzo 2025
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Risposta di PDSA Pet Insurance

We are so pleased that you have received excellent service from us; we love hearing from our customers.

Valutata 5 stelle su 5

Great cover

Great cover. Good value for money

2 febbraio 2026
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Risposta di PDSA Pet Insurance

Good Morning Andrew, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being a part of PDSA Pet Insurance

Valutata 1 stelle su 5

Awful customer experience

Dog insurance up for renewal, tried to view policy details through their portal. Tried to login but no luck, so I thought I hadn't registered (I hadn't). Clicked on the 'Register Now' button in my welcome email which took me to the same portal page. The only option is to log in if you're already registered, but there's no option to register so I was left in limbo. I called and, after a long wait, a very helpful person tried to fix it but acknowledged there was a problem at their end. She put me through to a colleague who said they hadn't set me up properly on the system but if I tried to log in now and use the forgotten password option I'd get an email. No I didn't. So I called again. Another long wait and then through all the usual stuff I'd gone through shortly before. I explained the situation and asked if they could just email me the policy details so we didn't have to go through the whole rigmarole again. And...the line went dead. I've spent an hour and a half on the phone and can't be bothered to call back. And they put the premium up 30% when we've never made a claim. Horrible experience all round, strongly suggest you go elsewhere.

3 marzo 2026
Non scritta su invito
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Risposta di PDSA Pet Insurance

Thank you for your feedback, we are sorry to hear you are dissatisfied with your PDSA Pet Insurance experience and we take on board your feedback.

Valutata 5 stelle su 5

A very clear and simple claim process, and super quick reimbursement

A very clear and simple claim process. Once a few details were submitted, PDSA contacted the veterinary practice and took the claim forward. I received an outcome, and the vet's fees were reimbursed super quickly. Highly recommend.

13 febbraio 2026
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Risposta di PDSA Pet Insurance

Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.

Valutata 5 stelle su 5

I had to make a claim after having to…

I had to make a claim after having to rush my dog into the vets for emergency due to him being poorly. Initial tests showed a problem with his bladder, further tests confirmed a mass in 1 of his kidneys. While I was waiting in the vets , I started a claim on the online claim process. A email had been sent to my vet within an hour. My dog needed emergency surgery to remove one of his kidneys and 5 days and 4 nights intensive care . Sadly it turned out the mass is a renal cell carcinoma, but our dog is home and PDSA paid out within a week of receiving the information from the vets with no problems , Less our 20% excess. Thank you for being so quick and allowing our dog to live.

11 febbraio 2026
Non scritta su invito
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Risposta di PDSA Pet Insurance

Thank you Amanda for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog had been unwell. We hope they are feeling much better now.

Valutata 5 stelle su 5

Very reasonable quote

Easy to get a quote, no messing about and very competitive on price, nearly half the price compared to Tesco and Sainsburys. Yes I did compare the cover as well

21 febbraio 2026
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Risposta di PDSA Pet Insurance

Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and pet to PDSA Pet Insurance.

Valutata 5 stelle su 5

So far very good

Bought insurance for two cats a couple of weeks ago. Simple process, good value. So far very good.

16 febbraio 2026
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Risposta di PDSA Pet Insurance

Good Morning David, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your cats to PDSA Pet Insurance 􀀀

Valutata 5 stelle su 5

Easy claims process paid directly to…

Easy claims process paid directly to the vet

3 dicembre 2025
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Risposta di PDSA Pet Insurance

Hi Jackie, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.

Valutata 5 stelle su 5

Easy to register

Everything has been so easy to do online i have been very happy with my experience with PDSA Pet insurance

2 febbraio 2026
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Risposta di PDSA Pet Insurance

Hi Lynn. Thank you for your kind comment and for taking the time to
leave a review. We appreciate your feedback and are happy to hear you are finding the the online experience easy.

Valutata 5 stelle su 5

Amazing to deal with

First time claiming for my dog and the process was smooth from start to finish, can not recommend them enough.

4 febbraio 2026
Non scritta su invito
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Risposta di PDSA Pet Insurance

Hi Charli, thank you for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! Sorry to hear that your dog has been unwell. We hope they are feeling much better now.

Valutata 5 stelle su 5

I had th pdsa before with…

I had insurance with pdsa before with my dog, I now have insurance for my kitten. I think it is really good value for our pets. I would highly recommend getting it

18 febbraio 2026
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Risposta di PDSA Pet Insurance

Hey Elizabeth, thank you for your kind comments and for taking the time to leave a review. We appreciate your feedback.

Valutata 5 stelle su 5

No hassle claim

No hassle claim. Fast response. Couldn’t fault

29 aprile 2025
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Risposta di PDSA Pet Insurance

Hi Alan, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.

Valutata 5 stelle su 5

Understandable and polite with what…

Understandable and polite with what information is needed to do and claim didn’t take long to pay back from insurance

27 marzo 2025
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Risposta di PDSA Pet Insurance

Hi Andrew, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet has been unwell. We hope they are feeling much better now.

Valutata 5 stelle su 5

Highly recommend

Excellent company to deal with. The vet Put a claim in and PDSA notified me on the day and when I logged into my account it was okayed and I had payment within three days. Would highly recommend.

22 febbraio 2026
Non scritta su invito
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Risposta di PDSA Pet Insurance

Thank you Julia for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Valutata 5 stelle su 5

Easy to claim money back in my bank…

Easy to claim money back in my bank with in 3 days

10 novembre 2025
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Risposta di PDSA Pet Insurance

Thank you for your lovely comments about the customer service you’ve received from us. We’re delighted we’ve been able to help you

Valutata 5 stelle su 5

My recent claim was easy.

I had to make a claim recently and it was straight forward and quick. It was easy to see the claim progress on the Insure Hub. My dog was x rayed at one vet surgery and then referred on to a specialist vet for emergency treatment. I wondered if this might make the claim more difficult but it was no problem. 10/10

7 febbraio 2026
Non scritta su invito
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Risposta di PDSA Pet Insurance

Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.

Valutata 5 stelle su 5

Fast brilliant communication payed…

Fast brilliant communication payed straight out

3 febbraio 2026
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Risposta di PDSA Pet Insurance

Thank you Gemma for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

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