Pawzvistas 

The duck was destroyed in 40 minutes and no refunds given.

Total scam.
Ordrerd November 24th. After placing a PayPay Clain that it never arrived. I received a package on Jan 15.
It was buy one get one free. I got one regular bear and a mini bear. LoL
My dog had the regular size FOR LITERALLY 7 minutes and a leg is destroyed.

Terrible products. The toys were expensive and said they were tough. My little cockapoo was able to tear both toys up within 15 minutes. Not worth the price at all. Not tough material, not tough anything.

This business uses multiple "fronts and social media profiles" to promote and sell a cheap Chinese product. As others have stated when you try and use the guarantee and warranty to they claim to offer, they state they have changed their fine print as stated in the guarantee, even though they still reply to people interacting with on social media 2 days ago that it would be honored.

My 28 pound dog tore stuffing out within 3 days. I provided pictures and they refused to replace or refund.

They replied, "Thank you for reaching out. We deeply apologize, but due to the increased demand and ongoing supply chain challenges, we're no longer able to offer replacements as we previously did. Additionally, while our ExtremeBear™ is designed to be extremely durable, it wasn’t built to withstand dogs that have chewed through incredibly tough materials—like concrete. We pride ourselves on its durability, but please understand it’s not indestructible to the point of withstanding mythical creatures, such as hellhounds from Greek mythology.

As noted in our policies, please note that these policies are subject to change at any time without prior notice, and given the current circumstances, we are no longer able to sustain this business model. We apologize deeply for any inconvenience this may cause and truly appreciate your understanding and continued support.

Thank you for being part of the Indestructabear family. We have been defeated.
From,
Anna Rose"

Another purchaser whose dog damaged the supposedly indestructible bear in the first day. They responded to my initial request but then didn’t follow up on the replacement request even though I provided before and after photos.

Never received what I ordered. They gave me a tracking number, which did not provide any information Did not respond to emails. Disputed the charge with my credit card company and Pawvista said it was my fault.

Ordered in August, now October. Hasn’t shipped. No customer service response. I’m not optimistic.
Edit: site no longer active. I was effed over.

Ordered two ears for my two dogs with a free replacement guarantee. When they had shredded the toys a week later, I started emailing the company, and my emails kept getting rejected. I sent the information to their main email and got through and got a response from Anna Rose on September 7, 2023. Today is October 11, 2023 and still no word of a replacement, and my emails get rejected still. I would not rely on this company’s “guarantee” or word. Edit: I checked, their website is gone. I can’t even report them now.

DO NOT PURCHASE FROM THIS AWFUL COMPANY. Took over a month to arrive, dog destroyed the toy in about a week, absolutely disgraceful customer service, they have completely ignored my request for a refund

To activate your warranty you apparently have to take a picture of the toy before your pet plays with it. There was no warranty card or instructions in the package we received to tell us that. The company only told us this after the toy ripped at the seams. When I responded to their customer service that this was not communicated and to try to further resolve the issue, I was ignored. I wish I never bought this product. If it had been damaged when we received it I would have been returning it right away. I will never purchase from this company again. The toy was cute for the extraordinarily limited time it survived my dog carrying it around. So disappointed. But if you have a super gentle dog and don’t care about the warranty the toy was okay.

Will not provide refund or replacement after several weeks of trying to contact them - they’ve ignored all emails and will not uphold their warranty obligations as stated on their website. I wouldn’t recommend purchasing from them - the quality of the toy being sold is poorly designed and made with cheap materials for the high price they cost. My pet had destroyed the toy within 5 minutes of receiving it

This lasted 3 hours after taking over a month to arrive. I have been attempting to get correspondence from the company on and off since mid September. Now I received this email. They now appear to have changed the name of the product and name or company. Don't fall for any or these bears being sold.

Hello Abi,

First and foremost, I would like to extend our heartfelt gratitude for choosing PawzVista and placing your trust in our ExtremeBear™. Our primary aim has always been to ensure the satisfaction and safety of our customers and their furry companions.

It saddens me deeply to inform you that due to unforeseen circumstances, we are no longer able to offer our warranty as initially promised. When we created the warranty, it was with the best intentions, genuinely believing in our product and wanting to give our customers peace of mind. However, we've encountered situations where some pets, with extraordinary chewing capacities that can handle even metals and toughest toys like Black Kong, have managed to defeat our bear. As much as we believe in our product and use the best materials available, these occurrences were far beyond our expectations.

Unfortunately, a significant number of such cases have made it challenging for us to sustain our warranty policy. The rate of warranty claims has reached an overwhelming level, pushing us to make the tough decision of discontinuing our warranty offering. The spirit of our warranty was always to assure you of our product's quality. Originally, only about 5% of our orders resulted in warranty claims, a rate which was sustainable and anticipated for our business model.

However, as word about our warranty spread, particularly to audiences with extremely strong chewers, the claim rate began to spike dramatically. To our surprise, we saw the warranty claims skyrocket to about 25% of our orders. While we strive to provide the best quality materials and are continuously dedicated to product improvement, this sudden and substantial surge in claims was beyond our initial projections and has made it challenging for us to sustain the warranty offering.

Given these circumstances, and after much deliberation, we have also made the painful decision to temporarily close our store and re-evaluate our product to better serve our customer base.

I genuinely apologize for any inconvenience this may cause and understand any disappointment or frustration you might feel. Our team is dedicated to rectifying this situation, improving our product, and hopefully returning with a better and more resilient offering for your pets in the future.

Your understanding, feedback, and loyalty mean the world to us. Please don't hesitate to reach out if you have any further questions or concerns.

Best regards,
Anna Rose

Scam site and company. I purchased over a month ago, have not received product. And now the website seems to have disappeared entirely. Their email bounces back undeliverable. Seems like their scam finally came to a head.

Complete scam. Destroyed in two hours and when I asked for the refund they blocked my email.

Affreux... ne commandez pas à cet endroit...
1- J'ai reçu ma commande après 30 jours et ils disaient 10 jours.
2- Produit détruit après seulement 5 minutes.
3- envoyé un premier courriel pour qu'ils honorent la garantie avec tout ce qui est demandé. réponse reçue après 1 semaine où ils me redemandent encore les photos pour examen.
4- après 10 jours, toujours pas de réponses, je leur renvoie un courriel pour demander l'état de mon remboursement et j'ai reçu ceci:
Hi Isabelle,
First and foremost, I would like to extend our heartfelt gratitude for choosing PawzVista and placing your trust in our ExtremeBear™. Our primary aim has always been to ensure the satisfaction and safety of our customers and their furry companions.
It saddens me deeply to inform you that due to unforeseen circumstances, we are no longer able to offer our warranty as initially promised. When we created the warranty, it was with the best intentions, genuinely believing in our product and wanting to give our customers peace of mind. However, we've encountered situations where some pets, with extraordinary chewing capacities that can handle even metals and toughest toys like Black Kong, have managed to defeat our bear. As much as we believe in our product and use the best materials available, these occurrences were far beyond our expectations.
Unfortunately, a significant number of such cases have made it challenging for us to sustain our warranty policy. The rate of warranty claims has reached an overwhelming level, pushing us to make the tough decision of discontinuing our warranty offering. The spirit of our warranty was always to assure you of our product's quality. Originally, only about 5% of our orders resulted in warranty claims, a rate which was sustainable and anticipated for our business model.
However, as word about our warranty spread, particularly to audiences with extremely strong chewers, the claim rate began to spike dramatically. To our surprise, we saw the warranty claims skyrocket to about 25% of our orders. While we strive to provide the best quality materials and are continuously dedicated to product improvement, this sudden and substantial surge in claims was beyond our initial projections and has made it challenging for us to sustain the warranty offering.
Given these circumstances, and after much deliberation, we have also made the painful decision to temporarily close our store and re-evaluate our product to better serve our customer base.
I genuinely apologize for any inconvenience this may cause and understand any disappointment or frustration you might feel. Our team is dedicated to rectifying this situation, improving our product, and hopefully returning with a better and more resilient offering for your pets in the future.
Your understanding, feedback, and loyalty mean the world to us. Please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Anna Rose
5- ils ne comptent pas me rembourser... je vais porter plainte à ma carte de crédit.
NE COMMANDEZ PAS DE CETTE BOUTIQUE

Clearly a scam, my 30 lb dog destroyed 2 ExtremeBears in under an hour. Supposed customer service email provided on receipts is not in service. They are just stealing peoples' money.

I received product after 20+ days although they advertise to have delivery within 10 days. Product was suppose to be undestructible dog toy that my dog destroyed within 10min. Their site offers refund only if you present them with before picture of the toy and then after picture of the toy which I did. It's been now 9 days since I requested refund and I still haven't received refund!!

I bought the "indestructible" Extreme Bear for my dog. It took about 3 weeks to arrive and 20 minutes for my 8kg dog to rip it to shreds.

I sent them a photo of the result however they are asking for a "before" photo to be provided in order to get a refund. Not sure why they need this - don't they know what the product SHOULD look like before?? And now they are ghosting me.....

AVOID AVOID AVOID AVOID

Bought their indestructible teddy and it lasted a week with my cavalier!! Total crap.
It’s also WAY smaller than the photos make it appear.