Good company to deal with. Delivery was within the time specified unfortunately a couple of the slab’s were broken. I emailed Sam in customer service, within hours she replied and sent out replaceme... Leggi di più
L'azienda ha risposto
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I have given up with Paving Direct. Two phone messages left with Sales department. A did finally get a reply to an email (telling me they are short staffed - sorry not my problem) asking for a sample... Leggi di più
L'azienda ha risposto
Great product and communication. Dispatched super quick, unfortunately let down by the delivery company as the took twice as long to get it here and turned up unannounced. Can't fault paving direct t... Leggi di più
L'azienda ha risposto
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Paving Direct's Pledge
Scritti dall'azienda
- Top Quality Paving & Customer Service
- We have a longstanding commitment to treat all customers the way they want to be treated - with respect, support and kindness. We value every single order with the same professional, high quality service. We will never leave a problem unsolved and we will ensure that there is always a solution that works out best for the customer. Our landscaping products are all manufactured from the highest quality materials, comply with relevant British and European Quality Standards and offer proven durability with style.
- Fast Delivery
- We aim to deliver all goods within the stated estimated time frame selected at checkout. Delivery on all items is free unless stated and included in the price displayed on the website if based in Zone 1 which covers most of the UK. (See Shipping & Delivery's page on website for all three zones & prices).
- Helpful Staff
- Our knowledgeable staff are here to offer you support at any time. Whether you need pre-sales advice or after-sales care, call us on 01993608824 Mon-Fri 9am - 5pm.
Informazioni di contatto
Westlington Quarry, GL56 6EG, Chipping Campden, Regno Unito
- 01386 575499
- support@pavingdirect.com
- pavingdirect.com
4,0
Molto buono
4K recensioni
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Helpful team and great tiles
There were a few hiccups with delivery at the start, but I have to say the team was very responsive and helpful throughout. All the tiles arrived intact, the pricing was excellent, and the end result looks fantastic.
11 aprile 2025
Non scritta su invito
Risposta di Paving Direct
Good afternoon Rico
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further as we have not recieved any cancellation request from yourself, Kind regards Pavng direct
Kind regards
Pavingdirect
Customer Services is getting better
After my previous complaints regarding customer service I got a call from the Paving Direct regarding my order that it would be delivered in the same day and by surprise it was delivered by midday.
Very happy with the products, good quality but still think they have room to improve regarding customer service.
11 aprile 2025
Risposta di Paving Direct
Good afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
A great product and so easy to dr
17 marzo 2025
Risposta di Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Would order again
Good product, good communication. The only issue we had was regarding delivery. We have a gravel driveway opening onto a busy road and the pallet trucks cannot handle anything but solid surfaces; this was made clear to us before ordering. We managed to shift the bricks by hand into our property as soon as they arrived, fortunately without incident! We would order from Paving Direct again.
13 marzo 2025
Risposta di Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Paving slabs were delivered quickly…
Paving slabs were delivered quickly with only one broken slab across 2 crates. Very happy with the slabs
11 marzo 2025
Risposta di Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
good service and advice
10 marzo 2025
Risposta di Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
The sample was from a set that has…
The sample was from a set that has colour variations within the set, to send 1 tile, of 5 is no use at all
10 marzo 2025
Risposta di Paving Direct
Good afternoon Lucy
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Paving direct
Kind regards
Paving direct
Risposta di Paving Direct
Good afternoon Robin
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further,
Kind regards
Paving direct
Quick delivery
It was easy to order slabs and they arrived securely wrapped. The only criticism would be that I would of liked message with a delivery date as I had know idea when they was turning up.
6 marzo 2025
Risposta di Paving Direct
Good afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Lovely product that came on time with a…
Lovely product that came on time with a friendly delivery driver. Still in the process of laying mine, but they look absolutely fab.
I had 8 x 30mm x 30mm Indian stone slabs they are nice colours I picked them up very good slabs.
27 febbraio 2025
Non scritta su invito
Risposta di Paving Direct
Good Morning Mollie
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
PLease dont hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Poor quality and service
Poor service , delays with no explanation, upon arrival despite paying for next day delivery , a large amount of paving slabs were broken. Replacements promised and next day delivery paid for again only to wait in all day, pay for another days labour for the landscapers to be told the driver had reached his maximum legal driving hours.
Compensated but would never recommend or use again too unreliable .
27 febbraio 2025
Risposta di Paving Direct
Good Morning John
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
Unusable flags
When we opened the packs one had been clearly broken in transit. On close examination prior to laying five were found to have hairline cracks in them making them unsuitable for use.
Paving direct got back to me, assessed the problem, which was probably the courier rather than the product and gave me a no quibble refund straight away for the damaged flags. Great service really
26 febbraio 2025
Risposta di Paving Direct
Good Morning Michael
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
Risposta di Paving Direct
Good Morning Ken
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
PLease contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Delivery men rude and unhelpful
Delivery men rude and unhelpful. Damaged tiles hidden so not apparent initially. Refused to unload where we asked despite space.
17 febbraio 2025
Risposta di Paving Direct
Good Morning Tracy
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
I ordered some paving bricks and…
I ordered some paving bricks and transferred the substantial amount of money that PD recived. Four days later i hadn't received an order confirmation or delivery date. I contacted PD by phone and eventually having been passed around the various departments it became apparent that someone had "forgotten" to process my order. How on earth can that happen!! I then had to go through the process of reordering the bricks, they arrived a few days later. I arrived home a few hours after the delivery, read the label on the side of a pallet and noticed it said bricks/layers when i had bought paving bricks! Got back on the phone, after the usual being bounced around various departments i insisted to talk to "your manager". Received the call back, you won't belive this, turns out that the bricks i had bought twice literally don't exist! Laying bricks of the design i wanted do but the paving option doesn't. PD literally made up the description on there website. This whole fiasco cost be £1,000's in project delay etc. BEWARE!
12 marzo 2025
Non scritta su invito
Risposta di Paving Direct
Good Morning David
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
The ugliest patio. It’s just awful. I had an order of slabs delivered la…
I had an order of slabs delivered last June for a path and patio in the garden. They kept arriving cracked and I had to get them re-delivered about three times because they were consistently arriving damaged. In the end I couldn’t keep my contractors waiting any longer so they actually laid ones with hairline cracks. It’s irritating but okay.
A few days ago I very carefully pressure washed as they were slimy/slippery. I did it on the lowest very gentle setting as I have plants growing in between which I didn’t want to disturb. The whole top layer, the decorative part, which was already less than a millimetre thick, way below standard has just disappeared instantly. I washed away.
I’m now left with bright white paving slabs. They’ve completely changed colour and the pitted bits of them retains dirt and they look absolutely dreadful.
I’m so upset. I can’t even begin to tell you. It’s actually ruined my garden. I feel duped and conned into buying something which is very much below standard and not fit for purpose.
It was an expensive job and I can’t bear to look at it.
It’s nothing like the description on the website “creating the perfect aesthetic to complement historic and traditional homes and gardens.”
It’s an ugly white path and patio which sticks out a mile instead of blending in.
It’s a first world problem but I’m now stuck with a hideous path and patio which I saved hard for and was so looking forward to.
5 marzo 2025
Non scritta su invito
Risposta di Paving Direct
Good Morning Nicky
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Samantha Wileman
Great deal on the tiles in the sale
Great deal on the tiles in the sale. Only a couple of broken tiles in the batch. Fast delivery. No complaints.
4 febbraio 2025
Risposta di Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Great communication, Great product
Great communication to make special arrangements for delivery. Everything happened as planned. Paving was just as described when it arrived.
4 febbraio 2025
Risposta di Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Excellent product at the right price
Excellent product at the right price. Was given a delivery slot that was adhered to and the material placed just where it was needed. Bang on.
3 febbraio 2025
Risposta di Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
The delivery was very good the slabs…
The delivery was very good the slabs are very good quality
10 febbraio 2025
Risposta di Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
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