I am very satisfied with this taxi insurance company. The service is fast, professional, and always helpful whenever I need assistance. The staff are friendly and make the whole process simple and str... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had to inform Patons that I no longer need cover for my taxi and I spoke to Debbie in Customer Services. She was very courteous,knowledgeable and a pleasure to speak to. She was professional thr... Leggi di più
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All routine. Everything fine. App easy to use. A bit disappointed with the ridiculous rate charged in interest when you pay monthly, and the amount of commission Paton’s are receiving for acting as a... Leggi di più
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Your Insurance Consultant Ghazala Sana was so helpful and friendly. It was an absolute pleasure speaking to her and she's an asset to your Company. 10 stars from me 😊 1st class service from Patons on... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
As an industry-recognised insurance broker, at Patons Insurance we take our job of protecting your business very seriously. We understand that your business is your livelihood, and we want to make sure that you have the best coverage possible in case an unfortunate incident happens. We use a carefully selected group of UK insurers to find you an insurance policy that meets your needs. If you choose us, we’ll search for reliable cover to give you peace of mind. Our team is highly trained with expert, specialist insurance industry knowledge, meaning they will provide you with an informed and efficient service so you can do your job without stress.
Informazioni di contatto
Unit 9, Connect Business Village, Derby Road, L5 9PR, Liverpool, Regno Unito
- 01515381313
- info@patonsinsurance.co.uk
- patonsinsurance.co.uk
4,6
Eccellente
131 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
First class service and easy to deal…
First class service and easy to deal with
8 agosto 2025
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Risposta di Patons Insurance
Thanks for the 5 star review, Robert!
I'm glad that our team provided you with a first class service.
Have a nice day,
Freya @ Patons Insurance
Great company to deal with.
Once again I found dealing with Patons very easy and the small problem was resolved in a professional and friendly manner. I always feel like a valued customer - that's why I have stayed with them for over 12 years.
9 settembre 2025
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Risposta di Patons Insurance
Hi David,
Thanks for renewing your insurance with us again this year and taking the time to leave a 5 star review!
It's great to hear that you've been a customer with us for over 12 years and continue to be happy with the service we provide. We always try to do the very best for our customers, so we truly appreciate your trust in our services.
Have an excellent day,
Freya @ Patons Insurance
Excellent service
Excellent service. Staff are knowledgeable, friendly and helpful. Best taxi insurance company in UK.
25 agosto 2025
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Risposta di Patons Insurance
Thanks for the excellent review, Nouman!
We always aim to find the right cover for our customers all while providing a great service, so we really appreciate your feedback.
Have a great day,
Freya @ Patons Insurance
Risposta di Patons Insurance
Hi Jamila,
Thank you for taking the time to leave a 5 star review. We really appreciate your feedback!
Take care,
Freya @ Patons Insurance
Great experience
Great customer service and also good prices will defo recommend 👍👍
29 agosto 2025
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Risposta di Patons Insurance
Hi Alan,
Thank you for leaving a 5 star review! We always aim to do the best for our customers, so it's great to hear you're happy with our service as well as the price of your insurance this year.
If you do recommend us, don't forget about our Recommend a Friend Scheme, you could earn £50 for each successful referral! (T&Cs apply).
Have a nice day,
Freya @ Patons Insurance
Risposta di Patons Insurance
Hi Mojakkir,
Thank you for choosing Patons for your insurance this year. I'm glad to hear that you're happy with the price of your policy this year.
Take care,
Freya @ Patons Insurance
Great service from the staff as usual
Great service from the staff as usual
9 settembre 2025
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Risposta di Patons Insurance
Hi,
Thank you for taking the time to leave us a review. We really appreciate your positive feedback!
Take care,
Freya @ Patons Insurance
Good price,and communication..
9 settembre 2025
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Risposta di Patons Insurance
Hi Andrew
I'm glad to hear you're happy with the service provided by our team! Thanks for taking the time to leave us a 5 star review.
Kind regards,
Freya @ Patons Insurance
Excellent staff and helpful no waiting…
Excellent staff and helpful no waiting time everything rund so well.
30 maggio 2025
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Risposta di Patons Insurance
Hi Layla,
Thanks for insuring your taxi with Patons and taking the time to leave a review! We really appreciate your feedback.
Have a nice day, Freya @ Patons Insurance
Absolutely fantastic service.
8 maggio 2025
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Risposta di Patons Insurance
Hi Robert,
Thanks for the excellent review! I'm glad to hear that our team provided a fantastic service.
Have a great day, Freya @ Patons Insurance
Risposta di Patons Insurance
Hi Alan,
Thank you for leaving us a 5 star review! I'm glad to hear that our team provided a good service.
Take care, Freya @ Patons Insurance
Lowest prices and best conditions with…
Lowest prices and best conditions with financial service that's great
23 maggio 2025
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Risposta di Patons Insurance
Hi,
Thanks for the great review! At Patons, we always try to find our customers the right policy at the best possible price, so it's great to hear that you're happy.
Kind regards, Freya @ Patons Insurance
Great service again 👍
3 giugno 2025
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Risposta di Patons Insurance
Thank you for the five star review! We really appreciate your positive feedback.
Take care, Freya @ Patons Insurance
the staff are knowledgeable and always…
the staff are knowledgeable and always try to get me the best deal
4 giugno 2025
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Risposta di Patons Insurance
Hi Frankie,
Thank you for choosing us for your taxi insurance and taking the time to leave a review! We always try to do the best for our customers, so your positive feedback means a lot.
Take care, Freya @ Patons Insurance
The app is very useful
The app is very useful. The staff is very helpful and professional.
4 giugno 2025
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Risposta di Patons Insurance
Thanks for the five star review, Fehmi!
I'm glad to hear that our team provided a helpful service and that you also like our app!
Kind regards, Freya @ Patons Insurance
Great service
Great service. The staff are very helpful and attentive with the costumers.
4 giugno 2025
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Risposta di Patons Insurance
Hi Davih,
Thank you for insuring your taxi through us and leaving a 5 star review! We really appreciate your positive feedback.
Have a nice day, Freya @ Patons Insurance
Been with patons for a good few years…
Been with patons for a good few years now,good to deal with and offer a good taxi insurance price for myself, the app makes it easy to see all documents u need to send or receive at a click of a button 😀
4 giugno 2025
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Risposta di Patons Insurance
Hi, thank you for taking the time to leave us a review!
It's great to hear that you've been a customer with us for a number of years and you continue to be happy with our service.
Have a good day, Freya @ Patons Insurance
AVOID
This insurance company is one of the worst I have ever dealt with thay have no compassion for anyone in fact people should avoid these cow boys that run the company stay clear at every cost nothing but scum .what thay have to remember taxis drivers talk about insurance company’s this one will be definitely removed from the chat
1 maggio 2025
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Risposta di Patons Insurance
Hi Steve,
Thank you for taking the time to leave us a review.
We always aim to do the best for our customers, so I'm sorry to hear that you are unhappy.
Please contact us on complaints@patonsinsurance.co.uk with more information about the issues you faced and we will do everything we can to make things right.
Kind regards,
Freya
THE WORST TAXI INSURANCE
I wish I could score these insensitive,unprofessional and heartless brokers zero. Because I missed their call as I was driving, they cancelled my policy. The policy has an outstanding accident which means my no claim bonus is down to zero.
Yet these horrible guys CANCELLED policy. SO MY INSURANCE IS GONE UP NOT JUST BECAUSE I HAVE HAD MY THESE HORRIBLE CREATURES CANCELLING IT BUT ALSO AN EXISTING ACCIDENT. AVOID THEM IF YOU CAN.
My update after their response.
My conclusion does not change anything. Guys stay away from them. Wondering why their rating is under 3 star? Need a I say they are that bad? Run away from them!!!
18 febbraio 2025
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Risposta di Patons Insurance
Hi Manny,
I am sorry to hear that you are unhappy with the cancellation of your policy.
At Patons, we will not cancel a policy without first issuing a 7 day cancellation notice. During this 7 day period, we welcome our customers to contact us to resolve any issues and avoid cancellation.
If you have any questions regarding the cancellation of your policy, please get in touch with us by emailing complaints@patonsinsurance.co.uk and we can look into this for you.
Take care, Freya @ Patons Insurance
unrealistic charges
i am currently with them for my taxi insurance they are asking me £70 £80 for changing my address like wth money grows on trees? be aware i have lost my one year no claim bonus because of them already. i will never pay them admin charges like what do they need to do just type in
i have moved to the same city same council from main city
14 febbraio 2025
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Risposta di Patons Insurance
Hi Muhammad,
Thank you for your review.
One of the factors that Insurance Companies base their premiums on is home address, meaning a change to the postcode could change the premiums. This can either be a minimal or a significant change, depending on the postcode. No claims bonus is usually only reduced if you’ve had an accident.
Please don't hesitate to email your name and either your postcode or registration number to info@patonsinsurance.co.uk, where one of our team will look into this for you to provide further clarification.
Kind regards,
Freya @ Patons Insurance
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