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Luxury products for modern outdoor living and entertaining.
9901 BRODIE LN STE 160, 78748, Austin, Stati Uniti
3,8
16 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Easy to order with a discount for first time purchase; prompt delivery and well packaged.
Risposta di Patio Pelican
Thank you for your kind feedback - we’re glad you had a smooth ordering experience and that everything arrived promptly and well packaged. We appreciate your support!
well...? I haven't received the table, yet, and I haven't heard boo from the company...it was supposed to be coordinated/delivered by tomorrow, I think?
Risposta di Patio Pelican
Thanks for your message - and apologies for the confusion.
The tracking initially provided by our warehouse team was incorrect, which we’re very sorry about. Our latest update shows the table was delivered on March 17th - glad to see it arrived safely.
For future reference, our team responds within 24 hours, so reaching out directly allows us to resolve any issues quickly.
All the best,
The Patio Pelican Team
Quick, helpful and thoughtful responses and really easy ordering and shipping. Thank you! We love our new umbrella!
Risposta di Patio Pelican
Thank you so much for your kind words - we’re delighted to hear you found everything easy and that you love your new umbrella. Enjoy it!
We are still waiting to receive our order.
Very disappointed that the delivery service refused delivery to our neighborhood because he thought his truck was too big!
Restoration Hardware and other delivery services regularly deliver large furniture items routinely without issue.
Waiting a quick resolution for the delivery of Our "paid for" Fire Pit
Risposta di Patio Pelican
Thank you for your feedback and we completely understand your frustration regarding the delivery issue. Unfortunately, the initial problem was caused by the delivery company, and while it was out of our hands, we absolutely share your disappointment that it happened.
That said, we’re pleased to hear that our team was able to quickly step in and manage the situation so your fire pit could be delivered successfully. We take pride in supporting our customers through these rare hiccups, and we hope you’re now enjoying your new fire pit.
Thank you again for your patience while we resolved this.
Best regards,
The Patio Pelican Team
The whole experience was great. Got our new fire bowl on sale. Communication was good, delivery communication was good. Overall, I would definitely buy from this company again.
Risposta di Patio Pelican
Thank you so much for the great review. We are so happy your are pleased with your fire bowl and also with the service you received.
Having direct contact with Patio Pelican people via email to help track shipping was extremely helpful. Your costumer support is excellent, responsive and effective! The SHOP app, which I was directed to use following my purchase for tracking, is not effective and is very frustrating. I hope to avoid using that app ever again!
Risposta di Patio Pelican
Thank you so much for your kind words about our customer service team! We’re sorry to hear you had some trouble with shop pay, but please know we’re always here to help. Don’t hesitate to reach out anytime—our team will be glad to assist you.
Great shipping. Best price I could find anywhere online. Beautiful products. Purchased the elemento fire table in dark gray. AMAZING! They don't sell junk.
Risposta di Patio Pelican
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying your Elementi fire table and that you had a great experience with our pricing, shipping, and product quality. We truly appreciate your trust in us and hope you enjoy many cozy moments around your new fire table!
Umbrella was not as described. It does not pivot in all directions. It tilts, so it does not work for my space and I cannot return.
Risposta di Patio Pelican
We’re sorry to hear you feel disappointed with your umbrella purchase. To clarify for future customers: the product description, manufacturer specifications, and product videos on our site all accurately show that this umbrella features a tilt function, not a full pivot in all directions.
As noted at checkout, this item is non-returnable. We provide detailed videos, images, and specifications so customers can make an informed choice, and we always encourage reaching out to our team before purchasing if there are any questions about how a product functions or whether it will suit a specific space.
I had a wonderful experience with Patio Pelican in putting together an order for a Struxure Cabana X. Ashleigh and her team were responsive and helpful. They provided a lot of information to help me decide between that and a different Pergola I was considering, and even helped me customize a solution that wasn’t quite evident from the internet was available. Finally, their quote came in better than what I’d found elsewhere, and also lower to what I had been expecting. They will be my first stop for my backyard going forward.
Risposta di Patio Pelican
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Ashleigh and the team were able to support you in finding the perfect Cabana X solution. It's always our goal to offer clear, helpful guidance and great value, so we're glad we could deliver on both fronts. We truly appreciate your trust in us and look forward to helping you with your future backyard plans!
—The Patio Pelican Team
Customer service was very attentive and able to answer all questions. Shipping was incredibly fast and easy. So glad I went through with the purchase through them. Thank you!
Risposta di Patio Pelican
Thank you so much for your kind review, Justin! We're thrilled to hear that you had a great experience with our customer service and that your order arrived quickly and smoothly. It means a lot to know you’re happy with your purchase. We truly appreciate your support and look forward to serving you again in the future!
I had a great experience with Patio Pelican customer service. There was a mix up with my order in coloring and they were quick to resolve the issue at hand.
Risposta di Patio Pelican
Thanks for taking the time to review your experience with our customer service team. We are glad we managed to resolve the issue for you. Apologies again for the mix up with colors. Please reach out again if we can help you in the future.
What a breath of fresh air! Exceptional customer service is, unfortunately, rare these days. However, this is not the case with the team of Patio Pelican. I placed an order for a daybed, and I accidentally selected a pillow that wasn't the same color. They caught that, called, and emailed to verify. I live in MX and it would have been so disappointing, weeks to return and exporting fees upwards of 42% to send and receive a new item, but they didn't allow this to happen. I totally will continue to support this business and share it with my circle. Here's to hoping the delivery is just as exceptional. Cheers Patio Pelican...you are doing it so right! I hope your business increases 100 fold!
Risposta di Patio Pelican
Thank you so much for your incredibly kind words and support! We're thrilled to hear that our team was able to catch the mismatch in your order before it shipped — we know how important every detail is. It means the world to us that you took the time to share your experience, and we’re so glad we could help make things right before they became a hassle.
We’re sending all good vibes for a smooth and seamless delivery — and we’ll be here if you need anything else along the way. Thank you again for choosing Patio Pelican and for spreading the word. Your support truly fuels our mission to deliver top-tier service and beautiful outdoor living.
Cheers to many relaxing days ahead on your new daybed and other Blomus items! 🐦🌴
Warmly,
The Patio Pelican Team
Risposta di Patio Pelican
Thank you for taking the time to review us, much appreciated! We are so pleased to hear you are happy with your fire pit and of course the customer service you received! You know where to find us if you need anything else.
Great service. They were able to provide me with a black umbrella stand that was only available in Europe. Very cool!
Risposta di Patio Pelican
Thank you so much for your kind words! We're thrilled we could help you get the black Umbrosa umbrella stand you were after — even all the way from Europe! It's always our goal to go the extra mile for our customers, and we're so glad you had a great experience.
Enjoy your setup, and don't hesitate to reach out if you need anything else!
Warm regards,
Ashleigh and the Patio Pelican Team
Beautiful pergolas, we bought 3 and my husband and son were able to install. I am giving only 4 stars because I feel communication with Patio Pelican should have been a lot better. They were not very clear on what they were calling "leg extensions". After receiving our 3 pergolas we then learned what they were calling extensions were actually longer legs. Had to place another order for longer legs.
Risposta di Patio Pelican
Hi Kathryn,
Thank you so much again for your order and for taking the time to share your experience. We’re thrilled to hear that you’re enjoying your three pergolas and that the installation went smoothly with your husband and son’s help.
We truly apologize for any confusion regarding the leg extensions. We understand how frustrating it must have been to place a second order, and we appreciate your feedback on our communication. We’ll be working to make our product descriptions clearer moving forward to avoid similar issues.
If there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly value your support and hope you continue to enjoy your beautiful outdoor space.
Best regards,
The Patio Pelican Team
Great experience and nice to support a small business—our fire pit was well packaged and arrived sooner than expected.
Risposta di Patio Pelican
Thank you for your kind words and support! We’re delighted to hear that you had a great experience and that your fire pit arrived ahead of schedule. Enjoy your outdoor centerpiece, and feel free to reach out if you ever need anything.
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