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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I was fortunate to have Josh in support help me with multiple issues with an accommodation issue. He was extremely helpful, kept me up to date and I was very impressed with the professional support... Leggi di più

Valutata 5 stelle su 5

Charles was extreamly helpful when i accidently booked the wrong dates he changed them over for me with ease. Very easy to navigate.

Valutata 5 stelle su 5

We came across Parkbooker when we wanted to book a night at the Daintree Beach Resort in FNQ. We accidentally booked the wrong date initially and when we let them know, it was no problem updating the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wow, I've been waiting for something like this to come along. ParkBooker made booking our holiday park stay an absolute breeze! The platform is easy to use, with a wide selection of parks and clear p... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Sito di raccolta di viaggi
  2. Parco vacanze
  3. Alloggio
  4. Agenzia viaggi

Scritti dall'azienda

ParkBooker is the best place to discover and book Australia's best Holiday Parks. We've brought together a collection of Australia's best Holiday Parks for you to book, and a heap of content that will help you plan your trip, including Destination Guides, Itineraries, Recommendations and Lists of our top Holiday Parks, Activities, Restaurants & Bars, Tours and more.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

36 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(36)

19 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very helpful.

Charles was extreamly helpful when i accidently booked the wrong dates he changed them over for me with ease.

Very easy to navigate.

22 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

I mistakenly booked through ParkBooker…

I mistakenly booked through ParkBooker and at the wrong Park. When I phoned the Caravan Park to cancel they advised me that they couldn’t because I had booked through a third party. I received a confirmation email from the Park and in that, it stated 48hrs notice was required for cancellations and would be fully refunded. The email I got from ParkBooker stated refunds were only available if advised two weeks prior to cancellation. I contacted ParkBooker and queried the discrepancy they advised me that given the confusion in confirmation emails from both parties that they would fully refund me. I was extremely grateful with this unexpected outcome and can only recommend their honesty and integrity in handling the situation. I would happily deal with ParkBooker in the future

6 maggio 2026
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Risposta di Parkbooker

Glad that we could sort this one out for you and looking forward to having you back in the future! We pride ourselves in treating all customer support issues with honesty and integrity so it's great to hear that mentioned.

Cheers,

ParkBooker Support Team

Valutata 5 stelle su 5

Charles was very helpful with a great…

Charles was very helpful with a great attitude, also followed up for me which I was impressed by.

30 aprile 2026
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Risposta di Parkbooker

Hi Teresa,

Great to hear you had a good experience - we look forward to helping you out with your next trip!

Thanks,

ParkBooker Support Team

Valutata 5 stelle su 5

We needed to change our booking dates…

We needed to change our booking dates as well as upgrade. The reply was quick and very helpful and a smooth process to change the booking.

29 aprile 2026
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Risposta di Parkbooker

Thanks for leaving a review, Barry! We're glad it was a smooth process and look forward to seeing you back again soon.

Valutata 5 stelle su 5

Josh was very helpful when I had to…

Josh was very helpful when I had to change the dates of my booking. He was quick to respond and assist me with my holiday. The booking system itself is quick and easy to navigate.

4 aprile 2026
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Risposta di Parkbooker

Thanks for leaving us a review, Nicole! We're glad to hear everything was easy for you.

Valutata 5 stelle su 5

Great customer service

Great customer service. Was really easy to communicate with when we had to change our holiday plans.

16 marzo 2026
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Risposta di Parkbooker

Glad the team was able to help keep your holiday plans on track, Quinton!

Valutata 5 stelle su 5

Awesome experience, great service

We had an awesome experience with ParkBooker! They somehow got us the perfect spot in a park I was sure was fully booked. The whole process was super easy, and I’ll absolutely be using them again. Highly recommend!

19 marzo 2026
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Risposta di Parkbooker

Thanks Tristan - glad you had a great experience and we look forward to helping you out with future bookings!

Valutata 1 stelle su 5

Our advice + book direct

What a waste using this site. The weather was terrible and we wanted to upgrade our booking from a campsite to a cabin, but we couldn’t get any response or help from Parkbooker. There’s also no phone support for urgent changes or issues.

Reflections refused to assist us because we booked through this platform. In the end, we lost out and stayed home. We won’t ever use this site again — our advice is to book directly instead.

13 marzo 2026
Non scritta su invito
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Risposta di Parkbooker

Hi Geoff,

Thanks for taking the time to share your feedback. We’re sorry to hear that your trip didn’t go ahead as planned, especially with the weather turning.

Just to clarify the timeline, your request to change from a campsite to a cabin came through on the morning of your scheduled check-in. Our team responded within a couple of hours and were in the process of assisting with the request at that time.

When a booking is made through a booking platform like ParkBooker, accommodation providers will usually refer any modifications back to the booking source so they can be handled within the reservation system. This is standard practice across the travel industry rather than something directed by us.

Last-minute changes can sometimes take a little coordination between the park and our team, and we were actively working on the request. Given a little more time, we may well have been able to help facilitate the change.

We absolutely understand how frustrating travel disruptions can be. As a gesture of goodwill we also provided a $50 voucher, and your original booking remained available to use if you had chosen to continue with the stay.

If you’d like to discuss this further, please feel free to reach out to us at support@parkbooker.com and we’d be happy to help.

Thanks,

ParkBooker Customer Support Team

Valutata 5 stelle su 5

You can trust Parkbooker.

I made a silly mistake in booking the wrong Caravan park and within a few hours Park Booker had cancelled my existing booking and refunded my money. Can't get any better than that. Great response.

12 marzo 2026
Non scritta su invito
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Risposta di Parkbooker

Hi Lorna - we're glad we were able to help you out with this one! Look forward to having you back booking your next holiday with ParkBooker.

Valutata 5 stelle su 5

Absolutely amazing customer service and employees that go out of their way to help!!

I am absolutely amazed at the customer service from these guys, they’re so on it with fast reply’s and heaps of information with any help that I needed and made my booking process so easy and smooth. Could not recommend them enough and will be using them for as much of my travels as possible.

So friendly and made me feel like all my annoying little questions were valid and they had no trouble explaining things to me that they probably get asked every day. (Also a shout out to Charles that I was speaking with and made my experience so much easier!!)

These guys know their stuff and have so many great camp sites and accommodation all over Australia that is not only cheap and affordable but also nice, clean and tidy!

Could not recommend enough!!

6 novembre 2025
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Risposta di Parkbooker

Thanks Majenta! Travel planning should be a fun and easy thing and we like to keep it that way.

Valutata 5 stelle su 5

Absolutely exceptional service

We cannot thank Parkbooker (and Charles Inglis) enough for their exceptional service! We needed to shift the date of our park stay booking at Ballina Beach nature resort due to severe weather warnings the day before we were due to camp. ParkBooker immediately responded to my email request and organised an amendment to our booking with Ballina Beach nature resort the very next morning. We have had bad experiences with other booking services in the past when we’ve had to shift a booking due to severe weather, so we were so grateful to ParkBooker for their exceptional service. The general manager, Charles Inglis, even offered to give us a 50 percent discount on our next park booking if Ballina Beach nature resort were unable to amend the booking due to their cancellation policy. We were blown away by this incredibly generous gesture. We will be using ParkBooker for all future holiday park bookings! Marietjie and Josh Townsend

1 novembre 2025
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Risposta di Parkbooker

Thanks Marietjie - we really appreciate the detailed feedback and kind words and look forward to welcoming you back in the future!

Valutata 5 stelle su 5

Charles

Charles, if you’re reading this. Thank you so much for helping me out with my booking & giving me the best price for my stay at BIG 4 rainbow beach :) I would 1000000% recommended park booker!

14 ottobre 2025
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Risposta di Parkbooker

Thanks Erica - hope you had a great trip!

Valutata 5 stelle su 5

Thank you

Charles if you are reading this, you probably saved me. Thank you so much for your assistance and the time you took on my booking. Was such an easy process and I got a response within minutes. 5* because of you.

18 agosto 2025
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Risposta di Parkbooker

Thanks Jennifer! We're glad you had a great experience with ParkBooker.

Valutata 5 stelle su 5

We came across Parkbooker when we…

We came across Parkbooker when we wanted to book a night at the Daintree Beach Resort in FNQ. We accidentally booked the wrong date initially and when we let them know, it was no problem updating the date so we had peace of mind and were able to continue with our booking.. Ill report back once we stay there but Parkbooker made it so easy for us when we stuffed up.

17 luglio 2025
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Risposta di Parkbooker

Thanks James, glad we got you sorted - have a fantastic trip and we look forward to you reporting back!

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