Parcelhero Recensioni 25

I have received an email from someone called Aman following my negative review advising it will be reviewed.

Today I have received another generic response advising that the damage is MY fault and that my bathroom cabinet that THEY smashed is not included in their compensation list ??? Please can someone explain to me how this is a banned item … is a bathroom cabinet dangerous ????? Maybe when it escapes from the smashed packaging!!!

Prior to collecting you have to fill a form advising of the content of the package , therefore if this is a “banned” item why take my money, allow me to insure for loss or damage AND collect the parcel ???

They have advised that I have to absorb the £300 for the cabinet as the recipient, and rightly so, will not refund for something that is smashed on arrival !!!

Please, please AVOID the worst company I have ever had the misfortune to deal with and I will be notifying family, friends and work colleagues of this unscrupulous company.

Unless you want your items smashed and if you read other reviews, they help themselves to additional monies without your consent, use ANOTHER courier.

Next stop Trading Standards and Small Claims Court … this has gone on for 3 weeks with constant excuses … my patience has just EXPIRED!

I have been looking at trust pilot reviews and am astonished to find that overcharging is a regular occurrence with Parcel hero and they are getting away with this business practice. I sent a parcel with them two months ago and I got an email after two months to say they had taken an extra 120 euro from my bank account without my permission and because I had paid with debit card I couldn't retrieve it . If I had paid with a credit card I could have asked the bank to return it.

Sent parcel to an autofilled address on their site. The site selected number 11 which doesn't exist. Rather than they return to sender they delivered to number 1. Sensitive information included (addresses and tel.numbers) all lost to the ether Data protection breached. Would not accept responsibility. Fobbed off by dismissive and scripted emails for over 2 months. Unhelpfull staff. They take your parcel, cannot guarantee delivery nor accepts responsibility when they mess up.Avoid at all costs. Pity I am unable to give a minus number in my review to warn. enquiring customers. Worst service from any custimer service and customer compliants procedure I have ever experienced from any company, having worked as a customer adviser trainer!

Ordering the delivery was easy and the items were picked up and delivered on time, however one of the items was severely damaged. This was because the box was upside down and although the item was very well packaged it was fragile and had to be placed the right way up. This was clearly labelled but did not happen. Moreover, I was mortified that one of the “drivers” was in fact a passer by. The driver was on his own and had asked a stranger to help him bring the boxes into my home. Thank goodness there were no accidents! The item is now rendered useless. I didn’t take out protection as it cost nearly the same as the delivery cost itself and the supplier assured me the transit packaging was suitable. Obviously the orientation of the item is important hence the large labelling with arrows pointing the way it should be placed. No trolley was used worthy so we think it was put down clumsily/dropped. This is not the service you pay for. I feel I have been let down and I’m seeking compensation but so far there has been no reply to my complaint, sent via the website. I really feel that with a bit more care this could all have been avoided.

Do not trust Parcelhero with your parcel! They will lose your property and claim absolutely no responsibility for it! Save yourself the heart-ship. I had to deal with this for my father as it was too stressful for him. I have never left a review - good or bad - but I had to warn others against using this service.

My father in Galway purchased an item online from a seller in cork and arranged for parcelhero to pick it up and deliver it to him. Addresses were accurate on labels and somehow the parcel was delivered to someone in Dublin! Parcelhero claimed this was our fault as we didn’t have the accurate information on the labels - we did. They managed to find the parcel and it went back to their depot, where they threatened to dispose of it if we didn’t pay another fee to have it delivered back to cork. We reluctantly paid another fee following a email where they promised to deliver it to Galway and not to Cork as we did not want it sent back to the seller. They still delivered it to Cork! The seller in cork will now not answer the phone to my father.

So my poor father is down the price of the item he bought online and 2 Parcelhero fees. Parcelhero are claiming no responsibility or compensation for this despite the email I have from them confirming they would deliver the item to Galway if we paid a second fee.

Do not use Parcelhero. Do not trust Parcelhero. The level of incompetence is unbelievable and they will not assist, compensate or even reimburse you their fees when they lose your property. They won’t even talk to you over the phone, insisting on only speaking to you via email where they will just refuse to take responsibility for their failure. An absolute disgrace.