Threadbare and so thin that the nighties, tops and shorts (cotton) developed holes in them after a wash despite placing them in laundry bags on handwash. Spent hundreds of $$$ but no more. For less th... Leggi di più
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I bought two silk cotton blend nighties that felt amazing. Unfortunately after a couple of washes the fabric literally disintegrated. This fabric doesn’t hold up to more than a few wears. Tried to fol... Leggi di più
Terrific customer service online, from Daphne, needed a big favour, I needed the next size up for my daughter and Daphne made it all happen, we did the return, the re purchase, the postage all made it... Leggi di più
I have been a loyal customer of the Papinelle brand for many years and have always been impressed with the high quality of their cotton products. However, in the last couple of years, I have noticed a... Leggi di più
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Great sleepwear
I am highly satisfied with the comfortable sleepwear I purchased from Papinelle. The fabric is incredibly soft and allows for breathability, while the fit is perfect. I must also commend their exceptional customer service, particularly Katherine.
3 ottobre 2023
Non scritta su invito
Overall Positive Experience
Overall Positive Experience. I usually purchase my Papinelle sleepwear from Dillards. This time I decided to order a few items from the Papinelle website. My order arrived beautifully packaged. As expected the pajama set, robe, tote bag and sachet were lovely. The problem I had was that the bottoms to the pajama set were irregular fitting. I immediately reached out to customer service with issue.
There was a slight delay in receiving a response due to the time zone difference. After a few emails back and fourth. And one reminder for the return label to be sent. The matter was resolved. I did have to reach out to see when the return would be processed as the return delivery had been confirmed. My refund was immediately processed.
The quality of Papinelle sleepwear is the best. It is delicate and you have to hand wash it. But it’s worth the time and monetary investment.
8 dicembre 2022
Non scritta su invito
Buyer Beware
Buyer Beware! This sleepwear shrinks significantly when put in the dryer. I bought several sets and tried them on, but washed and dried them before wearing to bed. The company does not allow you to return washed items and when I emailed them they had no interest in helping me. Plus to add insult they charged me $10 to return 2 of the tops that I had not washed and wished me a "lovely day" lol.
2 novembre 2022
Non scritta su invito
You wont buy PJ's anywhere else
You wont buy PJ's anywhere else - great customer service and PJ's are the best. Mine were slightly oversized but I don't mind that with this sort of comfy clothing.
26 marzo 2021
Non scritta su invito
Got sent the wrong size item
Got sent the wrong size item. After I purchased the last "S" and received an "M" I tried to exchange the item but was told there were no more size S in the system. The website says they're re in stock but "computer says no". Hard to get a response via email as well. The only plus is they sent is out fast but that's useless when its not what you ordered.
This is the second time I've been sent an M instead of S and still don't understand how the two letters can get mixed up. 🤦🏻♂️
2 febbraio 2021
Non scritta su invito
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