Absolute Fraud and Terrible Customer Service – Destroyed Our Business!
Hello everyone, back in May I purchased $5,000 worth of inventory from Panthera Ink for my two Amazon accounts.
I bought the products directly from the brand, but their packaging was extremely poor. All my products arrived damaged, the boxes were completely torn, and 30 products were missing.
When I asked them for a proper invoice, they created issues and messed up the shipping charges—raising them on one invoice and lowering them on another refusing to provide the correct format required by Amazon. Because of their corrupted and faulty documentation, Amazon deactivated my account, and all my hard work and money went down the drain.
Today is the 1st of October, and for the last 6 months, they have completely ignored me. Now that I urgently need their support, they refuse to reply to my emails or answer my calls.
Amazon is claiming that I have no proof of being an authorized seller of Panthera and that my invoice is fake. I begged Panthera for help and requested a proper invoice and authorization letter to save my business, but they completely turned a blind eye, ruining my future and hard-earned investment.
I am completely stuck and trapped, and they are refusing to provide valid corrected invoices or authorization letters so I can prove my case to Amazon. Stay away from them!