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Palm Row is a global fashion house that merges timeless elegance with contemporary design. Focused on premium apparel and accessories, our brand draws inspiration from the refined lifestyle of Europe’s elite and the heritage of classic menswear. We operate exclusively online, offering curated collections to a discerning international audience, with strong presence across Europe and beyond.
Regno Unito
1,9
17 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 37% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I bought a lacoste jacket for around £53 it arrived and is a total fake. bits of stitches not cut off properly the lacoste badge isent even stitched on level its slightly slanted its a total counterfeit shop n not even good counterfeit items im giving it zero stars utter con
I bought tracksuits on 30 June i never receive any feedback from them and ne response on emails it’s total a scam !
Fraud!!
I’m not surprised with rate they have and the bad reviews too, I order T- shirt navy blue Ralph Lauren, I got it after few weeks and I keep sending messages, I got it in end but the wrong colour and wrong size too , I try to communicate with them for return and refund but I am afraid no way they ou can get through,so, I kiss my £40 pounds goodbye, also look very fake too , please don’t buy anything from this horrible company.
Looking at the reviews, I am so mad at myself for not first authenticating Palm Row Botique, i wouldn't have continued to make an order with them because now i have fallen for the same scam. I made an order in May and we are now in July!! It looks like I am not getting my items - I wonder if people who complained here have received their money back or eventually got their orders!! What a poor service this company needs to be investigated and shut down
Ordered May 30. As of today, July 4, no news in spite of many mails to the company. No feedback. Looks like fraud....
P. Vandenberghe
I purchased from this store early April. I have not received my purchase and have asked for updates multiple times. No feedback. This is clearly a scam and people should not trust this store.
I can’t believe that trustpilot gives 5 stars reviews to these crooks
These bastards they stole my money in the order I have placed based on your 5 stars review
What are you waiting to move against these bastards and remove your valuation from the top of their fake site
I see others below speaking about fraud and you do nothing against them
It seems that you have partnership with them ???
I am disgusted with this company worst I dont even trust its legitimacy, It has been more than a month since my order still hasn't arrived, complete fraud
FRAUD - This company are full of shit - I made my order paying for 3 items and it still has not been shipped. I saw there site on Facebook and thought it must be genuine, I´m not sure why FB lets them continue advertising on there. Stay clear of this site - worst ever
A complete fraud!!! It’s been 3 months since my order and payment!
The most shocking behaviour is that I receive no reply in my numerous claims to the company various different channels (suck as a direct mail to the operators).
It’s a scam and a discrase!
I made a payment for two items; little did I know that I was making a fraudulent transaction. Piece of advice. Do not patronise this company.
Surely, you will regret it.
Risposta di Palmrow
Chikezirim Okorafor, friend, your order was cancelled by us a long time ago. Unfortunately, your order was marked as fraudulent by the bank, so we risked not fulfilling your order to avoid problems for both of us. If you would like more information, please send us an email to contact@palmrow.boutique
I've had my eye on Palmrow for a while and finally decided to pull the trigger during their recent sale, scoring two polo shirts for almost half the price. I am honestly blown away by the quality, especially for the value! Both pieces look and feel premium—significantly more expensive than what I actually paid. The fabric and fit exceeded my expectations. I’m extremely satisfied with my purchase and am already keeping an eye out for their next promo. Highly recommend!"
Since March I never received my order
Risposta di Palmrow
We are truly sorry that your order has not yet arrived.
Unfortunately, a temporary operational issue with our platform affected part of our shipping process, resulting in delays for some customers.
We completely understand your frustration and sincerely apologize for the inconvenience caused. Our team has been working to resolve all affected orders and assist customers with the appropriate solutions, including refunds whenever necessary.
Please contact us directly with your order details so we can prioritize your case:
contact@palmrow.boutique
Pessima pagina e enganonsa
Não entrega o produto e nem responde
Pagina fake que aplica golpes
Não comprem nada nessa loja online
Denuncie eles
#aacabem com a Palmrow
Uma pagina que existe unica e exclusivamente para aplicar golpes
Is not a store is fake account
#Don't buy nothing with Palmrow
Risposta di Palmrow
Olá,
Sentimos muito pela experiência que você teve com nossa loja. Tivemos um problema operacional temporário relacionado à nossa plataforma de pagamentos e logística, o que acabou impactando alguns pedidos e atrasando respostas do suporte.
Entendemos totalmente sua frustração e pedimos desculpas sinceras por isso. Nossa equipe entrou em contato com clientes afetados para oferecer solução, incluindo reembolso quando necessário.
A Palm Row não tem intenção de prejudicar nenhum cliente, e desde então estamos reforçando nossos processos internos, atendimento e segurança operacional para que situações assim não voltem a acontecer.
Agradecemos pelo feedback, pois ele nos ajuda a melhorar.
🇬🇧
Scam website. No support, money lost. Don’t buy here.
🚨 SCAM ALERT 🚨
🇩🇪
Betrugsseite. Kein Support, Geld verloren. Nicht hier kaufen.
🚨 ACHTUNG BETRUG 🚨
🇮🇹
Sito truffa. Assistenza inesistente, soldi buttati. Non comprate qui.
🚨 ATTENZIONE TRUFFA 🚨
Risposta di Palmrow
We sincerely apologize for your experience.
Our store faced a temporary operational issue involving our e-commerce platform, which unfortunately affected some shipments and delayed customer support responses. We completely understand your frustration.
Please know that we are not a scam operation, and we have been actively contacting affected customers to provide solutions, including refunds whenever necessary.
We are currently improving our logistics, customer service, and platform security to ensure this situation does not happen again.
Thank you for your feedback and patience.
These guys are frauds entirely. Do not buy from them.
Risposta di Palmrow
We are truly sorry for the negative experience.
A temporary operational issue with our platform affected some orders and customer support response times over the past weeks. We understand how frustrating this situation must have been.
However, we would like to clarify that our intention has never been to mislead customers. We have been actively assisting affected clients and providing refunds or solutions whenever required.
We are currently implementing stronger operational and support measures to improve reliability and customer experience moving forward.
Thank you for your feedback.
I saw a photo of this store on Facebook and it looked very attractive, so I placed an order. Three weeks later, I finally received the product, only to find it was completely counterfeit. I emailed them to request a refund, but no one responded. After some research, I found the company to be RAC DIGITAL BUSINESS LTD and Director ALVES CARDOSO, Rafael.
Risposta di Palmrow
We sincerely apologize for your experience.
Due to a temporary operational issue involving our platform and fulfillment process, some orders experienced delays and communication issues over the past weeks.
Regarding the product received, we take quality concerns very seriously and are currently reviewing all affected cases individually. Our intention has never been to mislead customers, and we are actively working to improve our logistics, supplier verification, and customer support systems.
If you have not yet received proper assistance, please contact us directly so we can review your case and provide a suitable solution:
contact@palmrow.boutique
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