I did not receive my shipment even though USPS marked it as delivered. I expected a hassle and no real resolution. Paleovalley was very responsive, offered suggestions and then made everything right.... Leggi di più
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100% Grass-Fed Bone Broth Protein in Vanilla is fantastic! The ingredients are clean, and the quality is excellent. I’ve been really impressed with the product overall. On top of that, their customer... Leggi di più
L'azienda ha risposto
Everything I’ve bought from them is wonderful. Amazing outstanding ingredients. Taste extremely good. Just got the meat sticks and I can’t stop eating them. Golden, milk is amazing. Delivery was fast... Leggi di più
L'azienda ha risposto
Purchased Paleovalley beef sticks - Teriyaki. Several have spoiled inside the unopened packaging. It’s disgusting. There is NO access to their “contact us” webpage. No customer service contact numbers... Leggi di più
L'azienda ha risposto
4,2
Molto buono
616 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A that values quality and customers...
I have ordered the meat sticks quite a few times and really enjoy many of the flavors. (It takes a bit of trial and error to figure out your favorites.) The packaging to open the sticks can be frustrating, as some are easier to pull apart than others. That being said, the reason that I'm leaving 5 stars instead of 4 is the fantastic customer service. Quick to respond, this company wants your business and treats customers with care; it's a quality I truly appreciate.
1 gennaio 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for taking the time to share this thoughtful review. We really appreciate you sticking with us while you find your favorite flavors, and you are absolutely right, it can take a little trial and error.
We also hear you on the packaging. Your feedback is genuinely helpful and something we continue to keep in mind as we look for ways to improve the overall experience.
Most of all, thank you for your kind words about our customer service. Taking care of our customers and standing behind the quality of what we offer truly matters to us, so it means a lot to know that came through for you. We’re grateful for your support and so happy to have you as part of the Paleovalley community.
Excellent Beef Sticks! Yum
We ordered their beef sticks through a deal that made each stick $1.20! That price was hard to pass up in order to try 6 beef flavors. These flavors are delicious!
The packaging doesn’t rip cleanly so sometimes the top rips off before exposing enough of the stick. This has not been an issue because I’m home & have access to scissors but it could be a problem on the go!
I will be reordering as we love every flavor of these fermented grass-fed beef sticks! Excellent quality & taste! I am trying their chocolate bone broth next. I hope to be a long term customer! Thanks for a great, clean product!
29 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for the thoughtful and detailed review. We’re thrilled to hear you enjoyed all six beef stick flavors and that the quality and taste really stood out to you.
We also appreciate you calling out the packaging feedback. That kind of insight is genuinely helpful for us as we continue to improve the experience, especially for on the go snacking.
We’re so glad you found Paleovalley and that you’re planning to try the chocolate bone broth next. Thank you for supporting clean, thoughtfully made products. We truly appreciate you and hope to be part of your routine for a long time to come.
Great Customer Oriented Company
Great and more than fair CSR concern that I had about the chocolate coating on fiber bars coming off on hands while eating these bars.
22 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for your kind words and for sharing your experience. We’re really glad we were able to address your concern and make things right for you.
We truly appreciate you bringing the issue to our attention. Feedback like this helps us continue improving our products and ensures we’re delivering the best possible experience. Thanks again for your support and for being part of the Paleovalley community.
Please keep doing what you're doing
The whole process of viewing your products, ordering and receiving delivery was smooth and easy. So far, the products I got have met my expectations,
24 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for taking the time to share this. We’re really glad to hear that your experience from browsing to delivery was smooth and easy, and that the products you received have met your expectations so far.
We truly appreciate your support and kind words, and we’ll absolutely keep doing what we can to deliver a great experience. Thanks again for being part of our community.
Greedy All your commercials had said 36 sticks…
All your commercials had said 36 sticks for $36.00....then you blatently raised it to 30 sticks for $36.00...cheating people is not a good idea...makes for bad repeat business...I ordered from your company but after you trying to cheat people, I doubt you'll stay in business...these are pencil thin anyway so why cheat people just to keep a stick or two...not a good way to run a business at all...shame on you...
22 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there, thank you for taking the time to share your feedback. I am really sorry for the frustration this caused.
I want to clarify what happened because there was no intention to mislead or cheat customers. During a recent promotion, the offer changed from 36 sticks to 30 sticks at the same price due to increased ingredient and production costs. That update was reflected on our website at the time of purchase, but we understand how disappointing it can feel when an offer changes, especially if you had seen earlier messaging.
We absolutely value repeat business and trust, and we take concerns like this seriously. If you feel your order did not match what you expected or what was advertised when you placed it, our customer support team would genuinely like the chance to make it right for you.
Please reach out to us directly through our support page with your order details so we can review this and help. We appreciate you giving us the opportunity to respond and improve.
Warmly,
The Paleovalley Team
Never order from them
Never order from them. They ripped me off. I ordered one time from them on the sale. Then they sent me an auto order that I did not order for 2x the price. They do not answer their phone or their email.
Never again.
18 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there, I’m really sorry to hear how frustrating this experience has been. I understand why seeing an unexpected charge and feeling unable to reach someone would be incredibly upsetting.
We absolutely want to review this with you and make sure everything is corrected. If you could please reply directly to our Trustpilot message with your order details or the email used at checkout, our support team will look into this right away and help resolve it as quickly as possible.
Thank you for bringing this to our attention. We’re here to help and want to make this right.
So far, NOT a good start! :(
Only just ordered and already a problem. NO number to reach anyone. NO way of contacting company through the website, 'contact us' DOES NOT respond.
I looked at my banking, I'm being charged the same amount from 2 different acounts!?!?!?! So far, NOT so good!!!!!!
19 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there, I’m really sorry this has been your experience so far. I completely understand how frustrating it is to place an order and immediately feel stuck, especially when you’re seeing unexpected charges.
We definitely want to look into this for you as quickly as possible and get it resolved. If you could please reply directly to our Trustpilot message with your order details or the email used at checkout, our support team will jump on this right away and make sure everything is sorted.
Thank you for flagging this and for your patience. We’re here to help and will take care of this for you as soon as we hear back.
So impressive
So impressive! I've been ordering from them for awhile and absolutely love the high quality of the products. I listened to a podcast with the owner too and she was super impressive. Upon my last order, we had a package get lost in the mail and their customer service was amazing in helping us figure it out. They were friendly, responded quickly, and got it fixed. Thank you!
16 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for this thoughtful review. It truly means a lot to us. 💛
We’re incredibly grateful that you’ve been a longtime customer and that you appreciate the care and quality that go into our products. Hearing that the podcast resonated with you makes it even more special.
We’re sorry you had to deal with a lost package, but we’re so glad our team was able to step in, support you, and make things right. Knowing you felt genuinely cared for is exactly what we hope for in moments like that.
Thank you again for your trust, kindness, and support -we’re so thankful to have you as part of our community.
Customer service is top notch!
These are good tasting and healthy beef sticks. We love all of the flavors! The pricing seems more than fair for the quality offered. We were excited to give them a try and share these beef sticks with family and friends. We needed to later make changes to our subscription. Their prompt, friendly, and efficient service indicated a level of customer concern that will keep us coming back. Things were easily resolved because our situation was well understood. This is a great company to do business with ☆
16 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi Henny, Thank you so much for sharing this, it truly made our day. We’re so happy to hear how much you’re enjoying the beef sticks (all the flavors, too!) and that you felt confident sharing them with family and friends.
We also really appreciate you calling out our customer service. Taking the time to understand your situation and make things easy for you is incredibly important to us, and it means a lot to know that came through.
Thanks for being part of our community - we’re grateful to have you and look forward to supporting you for a long time to come. Cheers!
fast response!
I ordered the wrong thing and they graciously gave me a credit to order the right thing.
17 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Thank you for sharing this!
We’re so glad we could help make things right for you. Ordering mishaps happen, and we’re always happy to step in and make it easy. We really appreciate you and your support!
After I gave my review on 12/9…
After I gave my review on 12/9 regarding a untimely order, Paleo Valley customer service responded and refunded my account.
16 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for the update and for taking the time to share this. We truly appreciate your patience, and we’re glad our team was able to step in and make things right for you. Your feedback means a lot to us, and we’re grateful for the opportunity to support you. Please don’t hesitate to reach out if there’s ever anything else we can help with.
Excellent products and customer support!
Their customer service and support is impressive! Their products are top quality. Very helpful and quick in resolving questions, concerns and refunds too.
15 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for this -it genuinely means a lot to our team. We work hard to show up for our customers, so hearing that you felt supported and taken care of truly makes our day. We’re also so glad you’re enjoying the quality of our products. If you ever need anything at all, please don’t hesitate to reach out - we’re always happy to help. 💛
Im very IMPRESSED..
Im very IMPRESSED..
Never knew Bone Broth good taste SO GOOD ( salted caramel) great for smoothy. Also the size of the bag was very surprising too they are large so I feel I got my money's worth . always been a fan of bone broth but now I can use it in MUCH MORE meals and drinks.
Thank you for thinking out of the box.
16 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for sharing this. We love hearing how impressed you are and we’re thrilled that the Salted Caramel Bone Broth has been such a hit for you. It’s great to know you’re enjoying both the taste and the versatility, especially being able to use it in smoothies, meals, and drinks.
We’re also glad the bag size exceeded your expectations and felt like a great value. That feedback means a lot to our team.
Thank you for your kind words and for being part of the Paleovalley community. If you ever need anything, we’re always happy to help.
Anxious to taste the beef sticks!
Paleo Valley quickly responded to my question as to why I had not yet received my order. When I received the tracking number, I realized the delay was with USPS. It has been 10 days and I have no estimated date of delivery; only that my order has been in Indianapolis for the last three days… And is delayed. My gifts will not reach their destination in time. Merry Christmas.
Edited: thank you Paleo Valley for your response. I finally received my order at 4 PM 12 days after my order, no fault of yours… It was USPS that caused many delays. One received, I immediately finished packing my gifts and took them to UPS Monday at 4:30 PM; they are being delivered to the East Coast today, two days later. They will make the Christmas tree after all. Anxiously awaiting tasting the beef sticks, as well as other items from your company in the future. Thank you for your concern and follow up.
12 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you for reaching out and for sharing your experience with us. We completely understand how frustrating this is, especially with the order being intended as gifts and the timing around Christmas. That disappointment is very real, and we’re truly sorry for the stress this has caused.
We’re glad our team was able to quickly look into things and provide the tracking details, but we know that does not take away the frustration of seeing your package delayed with USPS and sitting in one location without updates. Unfortunately, once a package is in the carrier’s hands, delays like this can happen, particularly during the holiday season, even though we know that does not make it any easier.
If the shipment does not arrive or if it ends up being significantly delayed beyond what is reasonable, please reach back out to our support team. We are more than happy to review next steps with you and make sure you are taken care of.
We truly appreciate your patience and your interest in trying our beef sticks, and we hope once they arrive, they are well worth the wait. Wishing you and your loved ones a Merry Christmas despite the shipping hiccup.
I am a new customer as of 3 weeks…
I am a new customer as of 3 weeks ago... ive already received 3 orders woth 2 more coming. I have very bad acid reflux issues.... Paleo Valley Meat sticks do NOT trigger my acid reflux at all!! Eating these when I've been hungry and feeling emotionally Hangry or off - thr paleo Valley meat sticks mame me feel more fulfilled and generally well. I also dig the pro-biotic aspect. My favorite is the original beef, buffalo chicken, jalapeño beef and garlic summer sausage. I did like the Teriyaki but the flavor i felt needed to be turned up in the teriyaki. Same with the garlic summer sausage.
Will be a customer for a loooooong time.
21 novembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for taking the time to share such a thoughtful review, and welcome to Paleovalley. We’re truly grateful you found us and that our meat sticks have become such a reliable option for you so quickly.
It means a lot to hear how they fit into your day and help you feel more satisfied when you’re hungry or running low on energy. We also really appreciate you calling out your favorite flavors and sharing honest feedback on the teriyaki and garlic summer sausage. That kind of input is incredibly helpful and something we do pass along to our product team.
We’re honored to have earned your trust and support, and we’re so glad to hear you plan to stick with us for the long haul. If you ever have questions, feedback, or need anything at all, our team is always here for you.
Great products, horrible customer service
Great products, horrible customer service, horrible shipping department. My order was charged 1.5 weeks ago and I have sent several emails checking on the status- all of which have gone unanswered and the product still hasn’t shipped. I wish I could say this was the first time this has happened, but I consistently get no replies. I completely understand that shipping and replying times could be delayed with the holiday, but I feel this is past that. One of my emails should have gotten a reply by now. And like I said, this is pretty typical anyway.
11 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Thank you for taking the time to share this, and I’m truly sorry for the frustration this has caused. You’re absolutely right to expect a response, especially after multiple follow ups, and we’re very sorry that we missed the mark here.
While delays can happen around the holidays, that doesn’t excuse unanswered messages or the feeling of being ignored. That’s not the experience we want for any customer, and we take this feedback seriously.
We’d really appreciate the opportunity to look into your order and communication history and help make this right. Please respond directly to the Trustpilot contact request with your order details so our team can follow up as quickly as possible.
Thank you again for your honesty. We value this feedback and are committed to improving.
Didn't subscribe and found it very…
Didn't subscribe and found it very difficult to contact anyone to cancel. Didn't like the product.
Don't know where they're located.
Fremont address is a distribution warehouse! Where do the meat sticks really come from? Who knows? Avoid this company. Feels like a scam to me. The reviews seem really fake except for the complaints. My meat sticks order did seem old...not fresh.
10 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there,
It was a pleasure speaking with you on the phone today. I truly appreciate you taking the time to connect, and I want to sincerely apologize for the experience you had. This is not the norm for us, and I completely understand how frustrating it must have felt.
I am very glad we were able to work together to find a solution that felt right to you. Your feedback matters to us, and I hope our conversation helped provide more clarity about our products, our locations, and our processes.
If you ever need anything in the future, please feel free to reach out. We’re always here to help.
Thank you again for your time, and I hope the rest of your day goes smoothly.
Bone Broth Protein Powder
Wonderful products, outstanding customer service. I take vanilla bone broth protein powder daily in my morning coffee along with a little half and half. No need for sugar or sugar substitute. Tastes amazing and I know I’m getting the health benefits from the bone broth.
11 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for sharing this. It makes my day to hear how much you’re enjoying the vanilla Bone Broth Protein Powder in your morning coffee. It sounds like the perfect way to start the day, and I’m so glad it gives you both the taste you love and the benefits you’re looking for.
We’re grateful to have you as part of our Paleovalley family, and we appreciate you taking the time to leave such a kind review. If you ever need anything at all, we are always happy to help.
Expired product
We had a product issue that was promptly rectified by their customer service team.
10 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you for taking the time to share your experience. I am truly sorry for the disappointment and I understand how frustrating it must have been to receive a product that did not meet your expectations.
We do stand behind our products and we offer a 60 day guarantee on every purchase. Since we are not able to confirm how the product was stored once it arrived to you, it can limit what we are able to do outside of that window. That said, we never want you to feel unheard.
If you would not mind replying to the Trustpilot request with the name and email on your account, I will be happy to personally review this for you and see what we can do to help. Once I have that information, I will check into this right away.
Thank you again for bringing this to our attention. I hope we can make this right for you.
Wonderful product
Wonderful product. The meat sticks are amazing. Their customer service is very professional yet personable.
8 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for this kind review. It means a lot to hear how much you’re enjoying the meat sticks and that our customer service team has been able to support you in a way that feels both professional and personal. That is exactly the experience we want for every customer.
We appreciate you taking the time to share your feedback, and we’re always here if you ever need anything.
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