I initially used Packed Direct because they were good value. But then, my purchase arrived with a damaged part. When I raised this with Packed Direct, Julie dispatched a replacement immediately.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
830L Storage box. Delivered quickly, concerned by obvious damage to packaging and minor damage to product base, however we determined it wouldn’t actually affect the product-still watertight ( have ha... Leggi di più
♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Leggi di più
L'azienda ha risposto
870 litre cushion box ordered, it arrived early which was unexpected but very welcome. Some damage - possibly in transit, but thankfully it appeared to be to a non structural base part. Took pic s... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Informazioni di contatto
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, Regno Unito
- support@packeddirect.com
- packeddirect.com
4,1
Molto buono
638 recensioni
Ha risposto al 55% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Quick delivery and no hassle
23 gennaio 2024
Exactly what I required
23 gennaio 2024
Quick and efficient also nice product
22 gennaio 2024
Quick and efficient service
It was easy to order a large item online which was dispatched quickly and delivered quickly. The website was easy to navigate and overall very happy with the quick and efficient service.
18 gennaio 2024
Good price for a great product
24 gennaio 2024
Delivered quickly and unit is good…
Delivered quickly and unit is good value for money. Took longer to assemble than I was led to believe.
23 gennaio 2024
Product delivered efficiently and on time.time
Kept informed of progress up to delivery.
Efficient service
20 gennaio 2024
Excellent product with fantastic service
20 gennaio 2024
Very helpful
Very helpful, drivers were great and we're happy to put the product I brought exactly where I needed it to be.
19 gennaio 2024
Arrived on time and looks great.
26 dicembre 2023
Missing screws …
I ordered a storage unit for the garden. It turned up missing a lit of the screws. Unfortunately, we had started to put it together, so our living room was taken over by it.
There was no way of calling them, so we had to communicate online, this took extra time. They promised to send the screws, 3 days later, we received one of each of the types, not the 29 that were missing. So after 1 week, we received the correct amount.
2 gennaio 2024
Non scritta su invito
Risposta di Packed Direct
Dear Dorte
We hope this message finds you well. First and foremost, we want to express our sincere apologies for the inconvenience and frustration caused by the missing screws in your recent order of the garden storage unit. We understand the frustration of having to deal with assembly challenges, especially when essential components are missing.
We deeply regret that our initial response and the subsequent shipment of the correct screws did not meet your expectations in a timely manner. We understand the impact this situation had on your living space and the extra time it took to communicate and rectify the issue online. We genuinely appreciate your patience and understanding throughout this process.
We also want to acknowledge that we offered you a discount code as a gesture of goodwill for the inconvenience caused. We understand that you found the discount code unsatisfactory, and we want to express our sincere apologies for any disappointment this may have caused.
Customer satisfaction is our top priority, and we take your feedback seriously. We have taken steps to improve our internal processes to prevent such occurrences in the future. Your experience has been a valuable lesson for us, and we are committed to providing better service moving forward.
Once again, we apologise for any inconvenience you experienced and appreciate your understanding. If there's anything else we can do to make things right or if you have any further concerns, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards
Packed Direct.
Granddaughter picked computer desk
Granddaughter picked computer desk, ordered , delivered and built all within 3 days during Xmas . Great product and idiot proof to build.
25 dicembre 2023
Fast delivery and excellent service
Fast delivery and excellent service. Product is really nice too, my son is over the moon!
22 dicembre 2023
Got delivered in time for christmas
Got delivered in time for christmas
Trolley looks good was a perfect gift
20 dicembre 2023
Ordering easy delivery on time perfect
Ordering easy delivery on time perfect, just what you want
19 dicembre 2023
Easy ordering
Easy ordering. Very good and competitive pricing. Quick delivery. Very happy with my new Xmas tree
17 novembre 2023
An excellent experience all round
An excellent experience all round. A great product for my 96 year old mother - a four wheeled shopping trolley. Ordered one day, came the next. Fabulous! Thank you.
1 novembre 2023
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.