I placed my order on Monday night and the package was delivered early Wednesday morning. To me, that is pretty good service. I received several emails updating me on the delivery stages. Many thank... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I ordered the wrong tie down straps and rang customer care. They were most helpful in solving my problem and how to return and reorder the tie down i actually wanted.
L'azienda ha risposto
Product was good quick delivery but bit of a stuff around with delivery address having to be a business
i ordered via internet and paid and goods arrived and were dropped at one of the delivery points i suggested in the comments section of the order. very pleased with this company as many other companie... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di forniture per il confezionamento
- Servizi per le imprese
- Azienda di confezionamento
- Fornitore di sacchetti di plastica
- Fornitore di fogli di polietilene e plastica
Informazioni su Pacific Packaging Australia
Scritti dall'azienda
Pacific Packaging Australia
ISO 9001:2015 Certified • Trusted by Australian Businesses Since 2014 • 5-Star Rated on Trustpilot • Australia-Wide Delivery
Pacific Packaging Australia supplies reliable, industrial-grade packaging solutions trusted by businesses across construction, agriculture, landscaping, logistics, manufacturing and waste management. Since launching in 2014 as Brisbane Bag Company, we’ve built a reputation for quality products, fast delivery and customer service businesses can rely on.
From bulk bags and woven sacks to pallet wrap, strapping and shipping supplies, we help Australian businesses reduce downtime, protect products and keep operations moving efficiently.
Why Businesses Choose Pacific Packaging Australia
- Industrial-grade packaging solutions built for demanding Australian conditions
- ISO 9001:2015 certified quality management systems
- Fast dispatch and Australia-wide delivery from multiple warehouse locations
- Bulk pricing and wholesale supply options available
- Trusted by thousands of Australian businesses nationwide
- 5-star rated customer service backed by a price beat guarantee
Our Packaging Solutions
- Bulk Bags (FIBC Bags): Heavy-duty bulk handling solutions designed for transporting and storing sand, gravel, fertiliser, waste, feed and other bulk materials safely.
- Woven Polypropylene Bags: Durable woven sacks ideal for firewood, grain, animal feed, produce, aggregates and industrial packaging applications.
- Garden Waste Bags & Skip Bags: Strong, reusable solutions for landscaping, renovations, green waste and site clean-up projects.
- Strapping, Tapes & Pallet Wrap: Reliable pallet securing and freight protection products to help reduce damage during transport and storage.
Fast Australia-Wide Delivery
With warehouses located in Melbourne, Brisbane, Sydney, Perth and Townsville, we provide fast, efficient delivery across Australia. Our online store offers secure checkout, live stock availability, transparent pricing and convenient bulk ordering options.
Committed to Quality & Sustainability
We partner with trusted ISO-certified manufacturers who prioritise consistent quality, responsible manufacturing and recyclable packaging materials wherever possible. Our focus on reducing waste and supporting sustainable supply chain practices helps businesses make more responsible packaging choices.
Whether you’re purchasing a single pallet of packaging supplies or sourcing large-scale wholesale solutions, our experienced team is here to help you find the right products at competitive prices.
Shop With Confidence
Discover why thousands of Australian businesses trust Pacific Packaging Australia for dependable packaging solutions. Visit www.pacificpackaging.com.au
Your Trusted Partner in Packaging Solutions
Scritti dall'azienda
- Delivering Quality, Service, and Reliability – Every Time
- At Pacific Packaging Australia, we pride ourselves on providing ISO-certified, high-quality products backed by exceptional customer service. From woven polypropylene bags to bulk packaging solutions, we’re committed to delivering reliability, value, and peace of mind to every customer, nationwide.
Price Beat & Satisfaction Guarantee
We don’t just promise quality — we back it up.
At Pacific Packaging Australia, we’re committed to providing exceptional value and service. That’s why we offer a Price Beat Guarantee — if you find a lower advertised price on an identical product, we’ll beat it.
Additionally, our Satisfaction Guarantee ensures that if you encounter any issues with your order, our team will work diligently to resolve them, ensuring your complete satisfaction with your purchase.
Our customers trust us for:
• ISO 9001 certified quality standards
• Fast nationwide shipping
• Friendly, responsive support
• Hassle-free replacements or credits when things go wrong
Shop with confidence — we’ve got your packaging needs covered.
Informazioni di contatto
Unit 1, 9 Independent Way, 3023, Ravenhall, Australia
- 1300 234 235
- sales@pacificpackaging.com.au
- pacificpackaging.com.au
4,8
Eccellente
2K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great Service
5 gennaio 2026
Risposta di Pacific Packaging Australia
Hi Greg, happy to hear you received great service from our team. Thank you for your kind review.
Risposta di Pacific Packaging Australia
Hi Dave, we're happy to hear you received great service from our team. Thanks for your kind review.
Risposta di Pacific Packaging Australia
Hi Gill, thanks for choosing Pacific Packaging. We're pleased to hear your items are always delivered promptly. We hope you're equally as happy with the garden bags. Thanks for your very kind review.
Risposta di Pacific Packaging Australia
Hi Cliff, glad to hear your order was delivered promptly and hope you're happy with your bags. Thanks for your kind review.
Ordered some grass bags for my business…
Ordered some grass bags for my business Elle was very helpful with my order and easy to deal with
15 gennaio 2026
Non scritta su invito
Risposta di Pacific Packaging Australia
Hi Mark, it's my pleasure to help and provide you with great customer service. Glad we could work something out regarding shipping. Please reach out whenever you need assistance with any future orders, am happy to help. Thanks for your very kind review. Elly.
Risposta di Pacific Packaging Australia
Hi Michael, glad to hear you're happy with your items and you received them promptly. Thanks for choosing to shop with Pacific Packaging and for your kind review.
Quick service and very fast postage
5 gennaio 2026
Risposta di Pacific Packaging Australia
Hi Stuart, it's our pleasure to provide prompt service to our customers. We hope you're happy with your items. Thanks for your kind review.
Easy ordering
Easy ordering, however would be good to see freight pricing before order is completed.
5 gennaio 2026
Risposta di Pacific Packaging Australia
Hi Donna, thanks for your kind review. Glad to hear you found our website easy to navigate. Regarding the freight prices, these are calculated at the checkout when you enter your shipping details. This allows you to see the shipping amount prior to completing your order. Orders are only completed once you click on "pay now". You also have options to "pick up" from one of our warehouses if you do not want shipping.
Delivery was ontime and the product was…
Delivery was ontime and the product was good quality. All the staff in the office at Wacol are really great to talk to as they aknowledge you when you open the door.
26 novembre 2025
Risposta di Pacific Packaging Australia
Hi Cole, glad to hear you had a great experience with our team over in Brisbane. Our customers are very important to us and it's our pleasure to provide great service every time. Also glad to hear you're happy with your items. Thanks for your very kind review.
Very disappointing - Quick response.
My order was a simple, single item order. When my package of 1 bag with frame arrived it only came with 6 parts. 4 x short 2 x long. I need another 2 x long sent asap. To put together the frame. Very disappointing.
Pacific packaging quickly responded to my complaint and next day I received the two legs that were missing. Very impressed and thank you for the quick resolve. Very much appreciated.
4 gennaio 2026
Risposta di Pacific Packaging Australia
Hi Rune, thanks for your review. A team member will contact you shortly to address this issue.
1 in every 20 bags damaged with holes
I have purchased twice now and each time, 1 out of every 20 bags is damaged and unuseable. I have photos to prove. Very frustrating. Speed of delivery and customer service is great.
15 dicembre 2025
Risposta di Pacific Packaging Australia
Hi Tamara, thanks for your review and feedback. Sorry to hear some of your bags were damaged. We're happy to rectify this issue for you. Could you please email us the photos at sales@pacificpackaging.com.au
Fast service, very good product.
16 dicembre 2025
Risposta di Pacific Packaging Australia
Hi Lyn, glad to hear your items were delivered promptly and that you're happy with them. Thanks for your kind review.
Orders are always processed quickly
Orders are always processed quickly,
Great customer care and thats why I buy from this business.
15 dicembre 2025
Risposta di Pacific Packaging Australia
Hi Alistair, it's our pleasure to provide you with great customer service. We look forward to your next order when you're ready. Thanks for your very kind review.
Great product
Great product, fast and cheap shipping
The bags are very sturdy and Great in my line of work
15 dicembre 2025
Risposta di Pacific Packaging Australia
Hi Harley, we're pleased to hear you love the garden bags and they are suitable for your business. Thanks for your very kind review.
The customer service was awful
The customer service was awful. They lost my package twice and proceeded to send rude emails accusing me of stealing the delivery! The first order never arrived they offered a refund and I purchased again with extra delivery to ensure next day. It never arrived. Then both deliveries arrived on the same day, even the one I had been refunded for and they accused me of stealing! Absolutely disgusting customer service including the way the emails were worded. Do not use this company
8 dicembre 2025
Risposta di Pacific Packaging Australia
Hello Marie and Joanne.
I will address you both as the said order was made under Joanne's name but the review was posted under Marie's.
I'm sorry you feel the customer service provided was "awful". Our team, whether it be in Melbourne, Brisbane, Sydney or Perth, have very high standards of customer service. Our team will always go above and beyond to help our customers whenever unexpected issues arise even when those issues are out of our control (i.e delayed or lost deliveries by carriers). Really, we are not obliged to provide these "extra services" to our customers once orders are shipped and in the hands of carriers, but we are more than happy to provide these services as we value every customer - yourself included.
What you fail to understand is all the work that entailed behind the scenes to ensure you received your bags in a timely manner. This was in part due to the desperation of your needing the bags due to the "forecasted flooding" that never eventuated. Yes, we understand you're acting on the news reports of expected flooding and we have acted accordingly in that regard. Our team, and people outside of our team, have done everything in their power to get you the bags so you could prepare as best as possible.
In saying that, I would like to clear up some false accusations on your part and set the record straight as we don't take to false claims regarding our team members or customer service lightly. Please see below.
1. Your claim we accused you of stealing: This is categorically false. An email was sent to you requesting payment for the 400 extra bags you eventually received. The email had an invoice attached for those 400 bags requesting you do the right thing and pay for them. At that point in time, you still had the bags in your possession with no insight from you as to whether you wished to keep them or wished Pacific Packaging to organise a return. When you eventually replied to our email, it was during the Christmas closure period (27/12) in which you accused us of accusing you of "stealing". Nowhere in our email do we "accuse" you of stealing. This is false and slanderous. The email was simply requesting payment for the extra 400 bags if you so chose to keep them. If you do not wish to keep the extra bags, our team is only too happy to organise a return. If you have in fact used those bags, then you will need to pay for them.
2. Regarding the "extra or express" delivery you claim to have paid: Just so there's clarity, all our shipping is express. Whether it's StarTrack or TNT or any other carrier, the shipping is express. All the different carriers have their set pricing. We do not set the shipping costs, we only pass on what the carriers charge. If you paid a little more for a different carrier, that does not mean you paid for guaranteed "next day delivery". Please don't conflate the two. What you paid for is that particular carrier's fees and their specified ETAs. If that carrier specifies an ETA for the next day or in 2 days, then we pass this information onto our customers. This gives our customers an indication as to when they can expect their delivery. Again, this does not guarantee you will receive your items on those days, rather it is an estimation as the name suggests. In case you weren't aware, ETA stands for ESTIMATED TIME of ARRIVAL.
3. Your email claims we're "blaming" you for receiving the lost packages: Another false accusation. We have never blamed you for anything. It's one thing to address certain matters in our email but to simply fabricate issues is dishonest and deceitful on your part. You're in fact doing everything you're accusing us of. This is called projection. Nowhere in our email did we blame you for anything that's transpired with your 3 orders.
I will finish with this, we wholeheartedly reject your review and email. Our team has done everything right to help you in these unfortunate circumstances.
I bought a bale of twine
I bought a bale of twine, 750 metres of GP-240. The twine arrived fast, two days to my door. And the twine is tough stuff. If I use up 750 meters around the house I will buy more.
16 dicembre 2025
Risposta di Pacific Packaging Australia
Hi Murray, thanks for your great review of our twine and service. We're happy to hear the twine has worked well for you. We look forward to providing you with more great items when you're ready to order again.
Risposta di Pacific Packaging Australia
Hi Ilze, thanks for your kind review. We're happy to hear your items were delivered quickly. Happy to provide you with great service also.
The information was accurate and the…
The information was accurate and the parcel arrived on time and in good condition, thank you
9 dicembre 2025
Risposta di Pacific Packaging Australia
Hi Deb, we're happy to hear your order was delivered on time and in good condition. We appreciate your kind review and hope you're happy with your items.
When ordering it is always a smooth…
When ordering it is always a smooth transaction. Any enquiries are met timely and with great advice. Boxes always arrive quickly and in good condition.
25 novembre 2025
Risposta di Pacific Packaging Australia
Hi Diane, thank you for your wonderful and detailed review. Our team is always happy to help whenever needed. We hope you're equally as happy with your items.
Always great stock levels and pricing
Always great stock levels and pricing, as well as prompt delivery services.
2 dicembre 2025
Risposta di Pacific Packaging Australia
Hi Wayne, appreciate the feedback and great review, thank you. We hope you're happy with your items.
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