Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

They stole my money put freeze on my account and never released my remaining funds I’m trying to sue them as we speak I want my money

Valutata 1 stelle su 5

Received a strange email advising my account has been flagged by their security monitoring system. WHAT ACCOUNT? I've never even heard of this company and DEFINITELY didn't open an account. The whole... Leggi di più

Valutata 1 stelle su 5

too stupid to read or do your own jobs. Just another fake "bank" full of fraud and false advertising I get to sue. Don't care if you want to cry about me stating your illegal actions out loud won't c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely love using this banking service the only down fall was having to pay $300 for the fire element and the fact how when u go to an ATM that charges you $3 to pull money out, ok that's fine but... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi finanziari non bancari
  2. anche in
  3. Istituto finanziario
  4. Servizi per le imprese

Informazioni fornite da varie fonti esterne

Oxygen is a digital banking platform tailored to meet the unique needs of freelancers, digital natives, and small businesses – providing worry-free banking solutions to the nearly 60 million people who make up the ever-expanding segment. Through the Oxygen app, users can manage everyday expenses on their Oxygen Visa Debit Card, helping provide freedom, flexibility and predictability.


Informazioni di contatto

2,3

Scarso

TrustScore 2.5 su 5

289 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,3

Tutte le recensioni

(289)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Most unreliable bank I have ever see

Most unreliable bank I have ever see.

I had money transferred from Zelle to this bank for which Zelle provided confirmation of the transaction. Oxygen has no record of the transaction. When I called customer service I got the same woman over and over again that was completely rude, would not answer any questions, would only repeat "check in 3-5 days" even after it had been 6, hung up on me, left me on hold several times, refused to get a supervisor, and insisted on calling me ma'am even after I said that I am male (which is very obvious - my first name is john and I have a deep voice). Since she appears to be the ONLY agent on staff and there is only one phone number to reach Oxygen, all customers are at her mercy.

Terrible terrible terrible operation. May be ok if you never have a banking problem... good luck with that with a bank that can't work with its financial partners to move money around.

25 ottobre 2022
Non scritta su invito
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Risposta di Oxygen

We're sorry to hear about your experience, Marshall. We would like to further look into that incidence you had with the support rep. Also, still have any outstanding issues? We're happy to further look into them and help resolve. Please email us at support@oxygen.us and one of our tenured agents will look into this as soon as possible.

Valutata 1 stelle su 5

Super scammy

I received a card in the mail despite never opening an account. I called customer service to close the account which they did and sent me an email stating the account is closed. The customer service agent had an Indian accent and based on the phone call audio lag she was definitely operating out of a call center in India. Something interesting to note...While talking, the customer service agent confirmed they already had my email address on file for the account. I checked my email history and found ZERO records of "Oxygen" which means I never received an email about the account in the first place. Which means the company itself is creating these fraudulent accounts and choosing not to inform users via the email address on file. Or its also possible this whole thing was an elaborate phishing scheme designed to get users to call customer service and provide personal details that Oxygen didnt already have which will be used against you in the future.

22 ottobre 2022
Non scritta su invito
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Risposta di Oxygen

Sorry to hear about your experience, Caleb. Based on your feedback, it seems like you were a victim of identity theft, which has been a rising issue a lot of people and financial institutions are facing at the moment. While Oxygen is a digital-native financial platform, we work diligently in these situations, to ensure we close the reported accounts immediately and provide all the instructions possible to help.

Similar to many other financial institutions, we also work with an offshore support center. However, it is not located in India.

Finally, we would like to further look into any outstanding issues you might still have. If so, please let us know by emailing us at support@oxygen.us

Valutata 1 stelle su 5

Intrnal Fraud took over a thousand

I referred my brother when they had promotion free 10 bucks for both. He had his paycheck direct deposit and someone did atm withdrawals in Canada he's never been to Canada. He's out a whole paycheck and they refunded $5 for one fee when there were several $5 international fees. They haven't done anything to find out who and how they didn't have his card but it says they used his card it's been in his pocket the whole time. Over a thousand is felony charges they better get to finding out who has access to that information and refund his money

28 settembre 2022
Non scritta su invito
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Risposta di Oxygen

Sorry to hear about your experience, Carla. Oxygen's Dispute team works diligently to follow all the respected regulations and to also be thorough and accurate in a timely manner.

If you think there is additional information that would help re-opening the disputed claim, please email it to disputes@oxygen.us and our team will work on it accordingly.

Valutata 5 stelle su 5

Disposable Virtual Cards

I can create free disposable virtual cards to pay online. So smart and secure.

14 luglio 2022
Non scritta su invito
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Risposta di Oxygen

Happy to see you're enjoying our virtual cards feature, Billy. Please also visit oxygen.us/help to see all the FAQs entailing all the features we currently have!

Valutata 5 stelle su 5

Love auto saving

I was able to save without much planning and the interest is 2%

12 luglio 2022
Non scritta su invito
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Risposta di Oxygen

That is great, Brice! We're glad you're enjoying Oxygen's savings.

Valutata 5 stelle su 5

Fire for life

Used to pay $500 for stupid credit cards; now I get it all and more

12 luglio 2022
Non scritta su invito
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Risposta di Oxygen

We're so happy to hear that you're loving Oxygen. Thank you for taking the time to provide us positive feedback. We appreciate you!

Valutata 5 stelle su 5

Love my account

4% cashback, 2% interest and airport lounge access

12 luglio 2022
Non scritta su invito
Logo di Oxygen

Risposta di Oxygen

We're so happy to hear that you're loving Oxygen. Thank you for taking the time to provide us positive feedback. We appreciate you!

Valutata 5 stelle su 5

Best bank ever!

Great perks, benefits, and features. Great referral program.

8 agosto 2022
Non scritta su invito
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Risposta di Oxygen

We're so happy to hear that you're loving Oxygen. Thank you for taking the time to provide us positive feedback. We appreciate you!

Valutata 5 stelle su 5

Thanks Brex

Knew of them from Brex and loving it

3 luglio 2022
Non scritta su invito
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Risposta di Oxygen

We're so happy to hear that you're loving Oxygen. Thank you for taking the time to provide us positive feedback. We appreciate you!

Valutata 5 stelle su 5

Amazing card

Best app, cashback and savings interest

3 luglio 2022
Non scritta su invito
Logo di Oxygen

Risposta di Oxygen

We're so happy to hear that you're loving Oxygen. Thank you for taking the time to provide us positive feedback. We appreciate you!

Valutata 5 stelle su 5

Love business banking

Brex sent me to Oxygen and I can't thank them enough

4 luglio 2022
Non scritta su invito
Logo di Oxygen

Risposta di Oxygen

We're so happy to hear that you're loving Oxygen. Thank you for taking the time to provide us positive feedback. We appreciate you!

Valutata 5 stelle su 5

Great account to have

Save more than 2000 dollars and making 2% interest

5 agosto 2022
Non scritta su invito
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Risposta di Oxygen

We're so happy to hear that you're loving Oxygen. Thank you for taking the time to provide us positive feedback. We appreciate you!

Valutata 1 stelle su 5

Oxygen is a HUGE SCAM

I received a card in the mail with my name from Oxgen. Looked suspicious. I call the CS and she said I may be a victim of identity theft. I asked for her to tell me what info they have and how it was submitted. She said she can't provide me that info. I cursed her out and told her that's BS. It is my right to get what you have on file under consumer act. Ppl don't fall for this s@#$. I asked her to send me proof of the account closed and the b@#$% sends me a generalized letter. I then proceed to tell her why isn't the account on there and she says that's all she can give me. Again BS.

14 settembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Received a strange email advising my…

Received a strange email advising my account has been flagged by their security monitoring system. WHAT ACCOUNT? I've never even heard of this company and DEFINITELY didn't open an account. The whole thing sounds like a scam. Very concerning. Has me wondering what other information of mine is out there.
I'll be sure to report this to the BBB

7 settembre 2022
Non scritta su invito
Valutata 1 stelle su 5

I'm sorry to hear about so many bad…

I'm sorry to hear about so many bad experiences with this bank. I knew something was fishy when I received emails from them about an account I never setup. They also said that I received a card. Glad I did a review instead of contacting them or clicking any links. I will just block them from my email. Thanks for all the reviews guys and sorry for your losses.

6 settembre 2022
Non scritta su invito

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