When my bedroom furniture arrived, one of the bedside cabinet side panels was damaged. Rang and reported straight away. Got an immediate response from Will who asked for photos and the part number. Or... Leggi di più
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Scopri cosa dicono le persone
After a little problem with one of my 3 boxes not being delivered I rang customer service I got to speak to a lovely lady called Kate What an asset she is to Home Furniture She went above and... Leggi di più
Firstly I still don't have the furniture which should have been delivered 7/7/26. FedEx gave a tracking number so when I rang them they told me the supplier hadn't delivered so I needed to contact th... Leggi di più
L'azienda ha risposto
The efficient delivery driver spotted one item was damaged bought the rest and said they would bring the item when replaced . The lady on the phone was extremely helpful ordered replacement item ..an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Furniture specialists in making your house a home! A huge range of furniture available for next day delivery, stock dependent. With a free two man room of choice delivery service on heavy products, every step of your journey with us is catered for.
Informazioni di contatto
Unit 1C, Guardian Road, NR5 8PF, Norwich, Regno Unito
- 03330147733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
3,8
Molto buono
1K recensioni
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Ha risposto al 93% delle recensioni negative ricevute
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Le persone hanno visualizzato anche
Purchased table and chairs
Purchased table and chairs, table was damaged by the delivery company. Contacted OWN customer service who arranged for a replacement table to be sent out. Received updates from OWN regarding replacement table and a follow up email ensuring everything was OK. Table and chairs are perfect and their customer service was excellent.
19 agosto 2025
Non scritta su invito
Risposta di Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're sorry to hear your table was damaged in transit, but we're delighted our team could quickly arrange a replacement and keep you updated along the way.
It's wonderful to know you're happy with your new table and chairs, and we truly appreciate your kind words about our customer service team.
If you need anything in the future please do get in touch!
Best regards
Own Furniture
Risposta di Own Furniture
Hello Martyn!
Thank you for taking the time to leave us a review.
We're very sorry to hear about this. We can see that you haven't been in touch with our customer service team to make us aware of these issues. Typically, our suppliers need to be notified within 14 days of you receiving your order, however we can still get this resolved for you. A member of our team has reached out via email so please do get in touch so we can ensure your product is up to standard.
Best regards,
Own Furniture
Very clear instructions
Very clear instructions - use of colours very helpful - good quality pieces too and well constructed
15 luglio 2025
Risposta di Own Furniture
Hi James!
Thank you for taking the time to leave us a review.
We're so pleased you found the assembly instructions clear and the colour guides helpful, and that you're happy with the quality and construction. Your kind words mean a lot to us!
If you need anything in the future please do get in touch.
Best regards
Own Furniture
Risposta di Own Furniture
Hi Robert!
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with the bed frame and found it easy to assemble.
If you need anything in the future then please do get in touch.
Best regards
Own Furniture
Excellent service and quality item.
14 luglio 2025
Risposta di Own Furniture
Hi Geoffrey!
Thank you for taking the time to leave us a review.
We're so glad you're happy with both our service and the quality of your item.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Excellent service from a small company
Excellent service from a small company. Price was best online for the product, and when it arrived damaged wondered if that was why. However, Will from customer support was very responsive to my emails, and very quickly arranged for a pickup and replacement.
7 luglio 2025
Risposta di Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're sorry to hear that your order arrived damaged but we're very pleased that Will could step in quickly to make it right. Your patience and understanding mean a lot to us, and we're delighted to hear you're happy with the replacement. We will of course pass your lovely feedback on to Will.
We truly appreciate your support and if you need anything in the future please do let us know.
Best regards,
Own Furniture
This is a fantastic company to purchase…
This is a fantastic company to purchase from. The customer service is amazing. The quality of goods astounding, the prices are phenomenal. I would highly recommend this company to anyone who is looking for furniture.
7 luglio 2025
Risposta di Own Furniture
Hi Lynn!
Thank you for taking the time to leave us a review.
Thank you very much for your wonderful feedback! We're thrilled to know that you're happy with our products, prices, and customer service. Your recommendation truly means the world to us and we look forward to helping you in the future.
If you need anything then please do get in touch.
Best regards,
Own Furniture
Customer service was absolutely…
Customer service was absolutely brilliant they answered my questions immediately and put my mind at ease. Great company can't wait for my bedroom furniture to be delivered
29 luglio 2025
Non scritta su invito
Risposta di Own Furniture
Hi Linda!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our customer service team was able to assist you quickly and put your mind at ease. We can't wait for your bedroom furniture to arrive either and we're sure you'll love it!
If there is anything else we can help you with then please do not hesitate to contact us.
Best regards,
Own Furniture
My experience with own furniture was…
My experience with own furniture was super wonderful.
I ordered the TV table and the 2 drawer coffee table. They were both easy to assemble. On doing the last step of assembly of the coffee table I found that the piece was broken.
I send an email and Will- the Oder administrator responded to my concern patiently and helped me got a replacement for the whole table.
25 luglio 2025
Non scritta su invito
Risposta di Own Furniture
Hi Nabila!
Thank you for taking the time to leave us a review and for your lovely feedback!
We're so pleased to hear that you had a great experience with us and found the furniture easy to assemble. We're sorry to hear about the issue with your coffee table, but we're glad that Will was able to step in quickly and help resolve it for you. We will be sure to pass on your kind words to Will!
If you need anything at all in the future please do not hesitate to contact us.
Best wishes,
Own Furniture
Kind reliable and efficient
What an amazing company. First time ordering i ordered a dining set but through my own fault I didn't check it as was for a house move. After 2 months finally put the table up but unfortunately it was damaged after 2 months there is no come back for the company purely our own fault for not checking on delivery. I emailed on the off chance and a lovely lady called Katie replied with such a kind supportive reply and has now sourced us a new table top at a low cost. Grateful isn't enough her customer service was above and beyond and extremely quick I cannot thank Katie enough she has no idea how her kindness and time has helped. I cannot recommend high enough and will definitely be back for more purchases.
20 luglio 2025
Non scritta su invito
Risposta di Own Furniture
Hi Jane!
Thank you for taking the time to leave us a review!
We're truly grateful for your kind words and are so pleased to hear that Katie was able to support you in such a positive way. We understand that things don't always go to plan, and we're always here to help however we can. Your appreciate means the world to us, and we'll be sure to pass your lovely message on to Katie!
If you need anything at all in the future please do get in touch.
Best regards,
Own Furniture
Risposta di Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're really happy to hear you love the furniture and that you're pleased with the gloss finish and sturdiness.
If you need anything at all in the future please do not hesitate to contact us.
Best wishes,
Own Furniture
Risposta di Own Furniture
Hi Lynda!
Thank you for taking the time to leave us a review.
We're so glad to hear you're happy with your shoe cabinet and found it great value.
If you need anything from us in the future please do let us know.
Best regards,
Own Furniture
Had an issue with the delivery
Had an issue with the delivery, got onto own furniture who kept me updated to where my delivery was and when it would arrive. I must say Katie was fab she went above and beyond for me.
14 boxes all arrived, I haven’t managed to build any yet as the room is being decorated. Thank you Katie for all your help. Customer service 5🤩
8 luglio 2025
Non scritta su invito
Risposta di Own Furniture
Hi Eileen!
Thank you for taking the time to leave us a review.
We're really pleased Katie was able to keep you updated and make the whole process a bit easier for you - we will ensure we pass your kind words on!
If you need anything from us in the future please do let us know!
Best regards,
Own Furniture
Great service
I love my new sofa!! Service was great and efficient. There was an issue with the delivery, but it was communicated to us and arrived shortly after. Very happy customer.
11 luglio 2025
Non scritta su invito
Risposta di Own Furniture
Hi Natasha!
Thank you for taking the time to leave us a review.
We're really happy to hear that you love your new sofa and that our service met your expectations. We appreciate your understanding regarding the delivery issue and it's great to hear it all worked out in the end.
If you need anything from us in the future please let us know!
Best regards,
Own Furniture
Risposta di Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're pleased to hear that your order arrived in good condition.
If you need anything from us in the future please do let us know.
Best regards,
Own Furniture
Excellent customer service
Had a really great experience with this company recently… I had a few questions about a bed I was looking at, and both Katie and Will in the customer service team were super helpful. They were friendly and patient… nothing felt rushed and nothing was too much trouble 😊 It makes such a difference when you speak to people who actually seem to care about getting things right. Delivery was smooth and the bed is exactly what I was hoping for. Big thanks to Katie and Will for making the whole process easy and stress free!
2 luglio 2025
Non scritta su invito
Risposta di Own Furniture
Hi Holly!
Thank you for taking the time to leave us a review.
We're delighted to hear that Katie and Will provided such helpful and patient support. It's wonderful to know that the bed is exactly what you hoped for and that your experience was stress-free.
If you need anything from us in the future please do let us know!
Best regards,
Own Furniture
Fantastic service
Fantastic service with outstanding communication throughout. Everything has been handled promptly and professionally, making the whole experience smooth and reassuring. Highly impressed so far. Katie has been fantastic
18 giugno 2025
Non scritta su invito
Risposta di Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our communication and service made your experience smooth and reassuring. We'll ensure we pass your comments to Katie.
If you need anything from us in the future please do let us know!
Best regards,
Own Furniture
What I thought was going to be a nightmare was really simply and hassel free.
I ordered a high sleeper for my daughter, I just want to say I dealt with a ladie called Katie, and she went above and beyond for me, I thought “oh here we go this is going to be a nightmare after reading these reviews”, Unfortunately the bed they sent didn’t meet our requirements, (no fault of theirs) So Katie who I spoke to the whole time, spoke to the manufacturer and tried to see what was the best way to move forward. All they wanted from me was a few photos/videos to show the issue. I thought it was going to be a nightmare having to go back and forth but she dealt with everything. She then arranged for someone to come pick the bed up for me, no hassles no issues, simply arrange delivery asked for a photo and someone came to pick it up. They are providing me with another bed, again with no hassle or no issues. I’m really happy with how this situation has been dealt with, and how smooth the process was, Katie was always in touch and always kept me in the known. What a wonderful asset she is to your company!
Edit - just want to say the new bed has come and it’s absolutely perfect. Thank you so much for your efforts and patience. Really appreciate everything you’ve done to help us resolve our issues. Thank you so much!
9 luglio 2025
Non scritta su invito
Risposta di Own Furniture
Hi Rachel,
Thank you for taking the time to leave us a review.
We're delighted to hear that Katie was able to support you so well throughout the process and made everything as smooth as possible.
We're sorry the first bed didn't quite meet your needs, but we're glad we could quickly find the right solution for you.
If you need anything from us in the future please do let us know!
Best regards,
Own Furniture
Jupiter loft bed (choose wisely)
Purchasing new furniture is stressful enough besides building from flat pack.
I would like to stress that Own Furniture have offered to replace all damaged sections of the Jupiter loft bed, 5 poorly packaged items/cartons in total. Probably resulted poor delivery and packaging.
The Jupiter loft bed in my eyes overall is a really poor structure, the fittings and fixtures may play a part, this is not good enough in my eyes therefore I have fixed to the wall to secure. Too much movement when daughter was climbing. Own furniture have replied to this and stress all tests from the supplier have passed rigorous tests.
Dismantle and replacement of sections in my eyes overall would lead to future problems of unsafe use.
This item of furniture won’t last long enough in my eyes and will be replaced sooner rather than later, the exposed damaged corners I will be making good with filler etc for the meantime.
I’m sure all furniture sold by own furniture won’t be as poor.
Stay away from this piece of furniture for your child’s bedroom, not worth the time and money.
9 giugno 2025
Risposta di Own Furniture
Hi Richard!
Thank you for taking the time to leave us a review.
We're truly sorry to hear of your experience with this bed frame. All of our products are quality tested and meet the required safety standards, and the design does allow for individual parts to be replaced if needed.
However, we're very sorry for any inconvenience that may have been caused. If there's anything more we can do, our customer service team remains on hand and ready to help.
If you need anything from us in the future please do let us know!
Best regards,
Own Furniture
Wasn’t happy that 2 boxes out of three…
Wasn’t happy that 2 boxes out of three were delivered so could only put together half my wardrobe
Had to call to confirm when box would arrive
9 giugno 2025
Risposta di Own Furniture
Hi Lisa!
Thank you for taking the time to leave us a review.
We're truly sorry for the inconvenience caused by the split delivery. We always dispatch orders in full, but unfortunately, couriers can sometimes separate packages, which we completely understand can be frustrating - especially when it delays you from completing your assembly.
Please know you're always welcome to contact our customer service team, who will do everything they can to help resolve situations like this as quickly as possible. We appreciate your patience.
If you need anything in the future please do let us know!
Best regards,
Own Furniture
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