When my bedroom furniture arrived, one of the bedside cabinet side panels was damaged. Rang and reported straight away. Got an immediate response from Will who asked for photos and the part number. Or... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
After a little problem with one of my 3 boxes not being delivered I rang customer service I got to speak to a lovely lady called Kate What an asset she is to Home Furniture She went above and... Leggi di più
Firstly I still don't have the furniture which should have been delivered 7/7/26. FedEx gave a tracking number so when I rang them they told me the supplier hadn't delivered so I needed to contact th... Leggi di più
L'azienda ha risposto
The efficient delivery driver spotted one item was damaged bought the rest and said they would bring the item when replaced . The lady on the phone was extremely helpful ordered replacement item ..an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Furniture specialists in making your house a home! A huge range of furniture available for next day delivery, stock dependent. With a free two man room of choice delivery service on heavy products, every step of your journey with us is catered for.
Informazioni di contatto
Unit 1C, Guardian Road, NR5 8PF, Norwich, Regno Unito
- 03330147733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
3,8
Molto buono
1K recensioni
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Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
Never buy from these
Never buy from these, poor quality furniture, lots of damage to panels on delivery. One panel of the wardrobe was actually broken in half.
9 maggio 2025
Non scritta su invito
Risposta di Own Furniture
Hi Mark,
I’m very sorry to hear about the issues you experienced with your order and would like to sincerely apologise for any disappointment caused.
We always aim to resolve any problems as quickly and smoothly as possible, however, in this instance, the issue was first raised with us on 12/05/2025, and the items were delivered on Tuesday 15/04/2025 at 12:41. Unfortunately, as this was outside of our 14-day damage notification period, we were unable to secure free-of-charge replacement parts from our supplier.
As outlined in our policy:
"If you have purchased a flat packed product, we ask that you check every part and panel is present and correct before you attempt any assembly of the item. This step prevents any additional inconvenience for you. If any part is missing or damaged please contact our customer services team within 14 days of delivery by email at customerservices@ownfurniture.co.uk to notify us of the problem. In the case of damages, we will require images of the affected parts to be attached to the email. We will work to dispatch free of charge replacement parts to resolve the issue. Please retain your original packaging as this will be required in the event that return or collection of part/s or product/s is required."
We do appreciate your feedback and I’m truly sorry we were unable to assist further on this occasion. Should you need any future assistance or have any other concerns, please don’t hesitate to reach out to us directly — we’d be happy to help.
Best regards,
OWN Furniture
Great
Own Furniture were very helpful and the products they have on line are great quality delivery and updates clear and quick.
7 aprile 2025
Risposta di Own Furniture
Hello Cheryl!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping and experience.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
Thank you for your service
Thank you for your service. I got my delivery today. I like it . I had good experience with shopping.
10 maggio 2025
Non scritta su invito
Risposta di Own Furniture
Hello Rupinder!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping and experience.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
I love my new furniture
I love my new furniture. It was delivered on time and with care.
4 aprile 2025
Risposta di Own Furniture
Hello Ann!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping and customer service experience.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
Risposta di Own Furniture
Hello Simon!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your new product!
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
Own furniture had my item out on time…
Own furniture had my item out on time but unfortunately due to the delivery company there was some delays. Own furniture customer service team were great in helping me getting this issue resolved bycommunicating with the delivery the Company and getting my item delivered. They were so apologetic even though it wasn't them at fault.
1 maggio 2025
Non scritta su invito
Risposta di Own Furniture
Hello Jo!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping and customer service experience.
We are sorry for the initial delays you encountered but I am glad that we could resolve this for you.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
Delivered so very quick and a great…
Delivered so very quick and a great item with a great price many thanks well recommended
7 aprile 2025
Risposta di Own Furniture
Hello Michael!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping experience.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
Quick delivery,lovely sturdy shoe…
Quick delivery,lovely sturdy shoe storage plenty of room,good quality no complaints at all.
7 aprile 2025
Risposta di Own Furniture
Hello!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your new product!
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
I ordered tallboy
I ordered tallboy . delivery was quick, really easy to assemble with detailed instructions.low price comparing with other big companies.i will for sure order more items from own furniture
2 maggio 2025
Non scritta su invito
Risposta di Own Furniture
Hello Muddasar!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping experience.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
The customer service is outstanding
The customer service is outstanding. Very good price and quick delivery . can't fault the company
4 aprile 2025
Risposta di Own Furniture
Hello Beverely!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping and customer service experience.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
Amazing customer service-thank you!
I accidentally scratched a drawer front when putting the wardrobe together and Own Furniture kindly affected to send me another free of charge. Sadly, when this replacement arrived, it had been damaged in the post. I really didn’t expect they would send me another without charging me, but they did. Absolutely amazing customer service. Thanks so much.
24 aprile 2025
Non scritta su invito
Risposta di Own Furniture
Hello Ali!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping and customer service experience.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
Damaged items
Damaged items. Customer service won’t do anything. Got offered £15 goodwill gesture which isn’t even 10% of the cost when 2 pieces of furniture are covered it marks/damaged. As I didn’t accept this they asked if I’d accept the parts instead. After listing the parts I needed they then changed their mind. Said I’d need to unassemble, package back in the ORIGINAL boxes and they would arrange to collect them. 2 weeks later than when I sent the 15+ images of all the damage like I’d just leave 2 huge boxes laying around.
Honestly a complete joke. Order from elsewhere unless you’re 100% certain you’re getting a perfect item because their customer service is lacking.
15 aprile 2025
Non scritta su invito
Risposta di Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're genuinely sorry to hear you were disappointed with your experience. We did offer a £15 goodwill gesture, which you declined. Please know our customer service team worked hard to get this increased - this is something that requires approval from the manufacturer and the customer service team did their best to advocate for a fair outcome. We are sorry that this did not meet your expectation.
As you'd requested nearly all of the parts for both items to be replaced, we explained that returning the originals was necessary so we could ensure you received replacements in perfect condition. We would have been more than happy to send full replacements as soon as the returned items were securely packaged for collection. Unfortunately, this option was also declined.
We appreciate your feedback and are sorry this didn't meet your expectations. If we can assist in the future, please don't hesitate to reach out.
Best regards,
Own Furniture
Assumed I’d have help with delivery as…
Assumed I’d have help with delivery as my address indicates I’m in a flat.
Assumption perhaps on me. But Just moved in and had zero problems having things delivered. But delivery guy said it was just him left me with a bed to get up 3 floors on my own. And said I should have paid for it next time. But there’s no option too! Otherwise I would have
So since they responded I went back on their website to see about having a fully assembled wardrobe delivered. Only 1 delivery option available which was free (lovely) but there was no other option wouldn’t even let me click anything. Moved on to review order same thing. I have screenshot this to their customer service for them to be able to Navigate where I missed it. I will update once they show me where I missed it.
Moved to 2 stars as despite awful delivery the bed is very nice. I’ve even ordered from there again but surprise surprise more delivery issues
28 aprile 2025
Non scritta su invito
Risposta di Own Furniture
Hi Rebecca,
Thank you for getting in touch, and I'm really sorry to hear about the difficulties you experienced with your recent delivery. We absolutely understand how frustrating that must have been, especially just after moving in.
I’d like to take this opportunity to clarify our delivery options, which are outlined in the Delivery section of our website. At checkout, the One Man Service was selected for your order. This service is classed as a ‘doorstep delivery’, where the driver will bring your items to the first accessible door of your property but, unfortunately, is unable to take them inside.
For future orders, we do offer a Two Man Service, which is available for £45.00. This service includes delivery to a room of your choice within the property, which might be a more suitable option for larger or heavier items.
We truly apologise if this wasn’t clear at the time of purchase, and for any inconvenience caused. Our phone lines are always open if you have any questions about delivery options, or if you'd like to make any special arrangements — we’re more than happy to assist wherever we can.
Thank you again for your feedback, and we hope to provide a smoother experience for you in the future.
Kind regards,
OWN Furniture
Sturdy furniture and prompt delivery!
Super quick delivery on the day requested. Very sturdy, well made furniture with straight forward instructions. No problems assembling and a solid piece of furniture. People are quick to complain when things aren't right but not quick enough to praise a good, reliable company. Happy customer.
31 marzo 2025
Non scritta su invito
Risposta di Own Furniture
Hello Becky!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping experience.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
Don't normally write reviews but am so…
Don't normally write reviews but am so disappointed I have no choice. I ordered wardrobes and several draw chests in February. Whilst the order and delivery were very prompt, and the delivery driver did say the boxes were damaged and would state in his paper work I excepted delivery. I had already got rid of my old bedroom furniture so hoped there would he no major damage. I opened all the boxes and noted that there were some scratches and the odd chip, but thought as the would not be seen due to the placement in the room it wouldn't matter so ive kept them. Once I came to assemble the furniture thats when problems occurred. The products are poor quality and tightening fixings caused the side panel to split. As I continued to assemble other items I discovered more marks and scratches I did take photos and was going to contact the company but also know once you've assembled furniture its so much harder to return (past experience) Yes they were cheep to buy but hoping to get a couple of years out them till I have enough money to buy solid wood again. But sadly after only 2 months the top of one set if draws are already peeling I since noticed far more marks and scratches. Will not be purchasing from this company again, will save and go back to soil wood.
27 febbraio 2025
Non scritta su invito
Risposta di Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're very sorry to hear that you feel this way. Our customer satisfaction is our top priority so it is unfortunate that we were unable to assist you effectively in this case.
We do state on our website:
"Upon delivery, if you notice substantial damage to the outer packaging that your item arrives in and believe that it is likely to have damaged the product inside, we kindly ask that you refuse the delivery and when asked to sign any paperwork, please mark as ‘refused - damaged’. In this instance, please contact our customer services team on 0333 014 7733 so that we can arrange the dispatch of replacement products."
We also ask customers to carefully inspect items before beginning assembly to avoid any further inconvenience and are willing to help resolve any issues.
We regret that this process wasn't possible in your case, and we appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
We bought 2 wardrobes from this company…
We bought 2 wardrobes from this company and a number of panels were damaged by the delivery company who ratchet strapped 2 of the parcels too tightly. As soon as we unpacked them we rang the company, and the customer service team were brilliant, on receipt of photos from us they arranged replacement panels and chased the courier to make sure they were delivered without damage. They raised a complaint with the original courier, but replaced our panels quickly. The customer service team are polite, helpful and went above and beyond to help us. I would recommend this company and hope they don't sent any more work the way of the original courier.
22 aprile 2025
Non scritta su invito
Risposta di Own Furniture
Hello Jenny!,
Thank you for taking the time to leave a review on your experience with OWN Furniture.
We're so pleased to read that you are happy with your shopping and customer service experience.
If there's anything we can assist you with in the future, please feel free to reach out to us once more.
Best regards,
OWN Furniture
Cheap Tat Furniture Seller
I am leaving this review for Own Furniture because the product I bought was low quality. I have tried to leave a review of the item on their website twice, but they won’t post it because it isn’t positive. It seems they only post positive reviews of their goods. So, I am posting it here instead so customers can get an accurate appraisal of the wardrobe I bought.
Malvern 2 Door Double Wardrobe
Cheap 15mm panels. No cam and dowel just screws, which have to be tightened by hand. The instructions state, using power tools will void the warranty, probably because you will cause damage to the poor-quality materials.
The screw holes are not countersunk therefore the screws don't sit flush and the cheap stickers provided to cover the screwheads don't really hide the fact there is a screw there.
The whole thing is cheap tat made in Malaysia possibly for about a fiver!
Ordering to delivery was good but the fact I have already left this review twice on their site and it wasn't published speaks volumes!!
I would give this wardrobe and company a miss.
Update 17/04/25
Own Furniture tried to have this review taken down but failed as it is an honest review.
28 febbraio 2025
Non scritta su invito
Risposta di Own Furniture
Hello Martin,
Thank you for taking the time to leave us a review.
We're very sorry to hear that you feel this way. Our customer satisfaction is our top priority, and after reviewing this, we note that we did not receive any contact from you at the time of delivery to make us aware of any of your concerns. Had we been informed promptly, we would have been fully committed to finding the best possible resolution.
Please know that we value your feedback and are here if you need anything from us in the future.
Best regards,
Own Furniture
Nevada 3+2 Chest of Drawers.
Very pleased with the product, and also the after sales service.
7 marzo 2025
Risposta di Own Furniture
Hello Mike,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with both the product and our after sales team.
If you need anything from us in the future please do let us know.
Best regards,
Own Furniture
This company was absolutely brilliant
This company was absolutely brilliant. They had exactly what I was looking for and the price was good. The delivery was perfect and didn't have wait too long. I would highly recommend this company.
7 marzo 2025
Risposta di Own Furniture
Hello Derick,
Thank you so much for taking the time to leave us a review and for your wonderful feedback!
We're thrilled to hear we had exactly what you needed at a good price and that the delivery was prompt.
Your recommendation means a lot us!
If you need anything else in the future then please do let us know.
Best regards,
Own Furniture
Good quality for the price
I bought these drawers to go into my home office. Perfect size for my needs. Easy to build and the finish is good.
Happy with the results.
Value for money.
6 marzo 2025
Risposta di Own Furniture
Hello Michael,
Thank you for your lovely feedback! We're delighted to hear the drawers were perfect for your needs and that they were easy to assemble.
If you need anything from us in the future please do let us know!
Best regards,
Own Furniture
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