Ian was brilliant. Spent all day cleaning oven (and other appliances) to an exceptional standard - it look brand new! and Ian gave me some great tips to keep the appliances sparkly. He was such a love... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Wow! We asked for OvenGleamers to clean our oven and luckily they managed to fit us in the same day. Not only that Joel managed to get to us earlier than expected and was the ultimate friendly p... Leggi di più
What a lovely person Andre was. He was personable, polite and hard working. He made my oven look like it had just been delivered - excellent. He cleaned up everything and left my kitchen immaculate. I... Leggi di più
The oven cleaning service seemed great but our oven stopped working after it was cleaned. To be fair, they tried to fix the issue but did not have the equipment tools to do so. They said there was n... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
OvenGleamers The Premium Oven Cleaning Company. Range Cookers Experts. Everhot and AGA Cleaning Experts - Recommended by Everhot as their UK Everhot Professional Oven Cleaning Company. Established 2004. Easy To Book With Customer Care Support Team. Growing National OvenGleamers Franchise Network.
Informazioni di contatto
Regno Unito
- ovengleamers.com
4,7
Eccellente
159 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Brilliant job
Martino certainly had a challenge when he turned up today, but he faced it with enthusiasm and good humour. He did an amazing job and the double oven, hob and extractor fan are gleaming. Did not think it was possible.
Very pleased
17 luglio 2024
Non scritta su invito
Risposta di OvenGleamers
Martinho will be very pleased. We appreciate this review very much. Thank you.
Thanks Richie ~ a fantastic result on…
Thanks Richie ~ a fantastic result on the two ovens you cleaned. I really wasn’t expecting them to look as good as new but they do!
19 giugno 2024
Non scritta su invito
Risposta di OvenGleamers
Thank you for this review. Richie will be very pleased.
Amazing Martino
Martino came and cleaned my AGA and it looks brand new! He was excellent and very professional, polite and friendly. As a bonus he didn't mind me practising my Spanish with him while he cleaned!
My Aga looks spotless. I am so pleased with the result.
I will be booking again next year. Thank you so much!!
Kay Sutton
13 maggio 2024
Non scritta su invito
Risposta di OvenGleamers
Thank you Kay for this review of Martinho's clean of your AGA. I will pass it on. He will be delighted as we are.
Oven Gleamers - not in my case.
The cleaner took about 80% of the promised time to get my aga 80% clean.
He asked me to check his work and I pointed out a number of marks that I removed with my thumbnail.
I suggested he have another go. I could not check his work as I was in an online meeting.
I did contact the company promptly and tell them the aga was still not clean. (for example, he had clearly not cleaned the hinges or the front around the doors properly). The company said they would send him back.
This did not suit me as a resolution since he had already had two attempts and I needed the aga on to cook (they must be off for cleaning and take a day to heat up and cool down).
I asked for a partial refund - since they had provided a partial service. After waiting to hear back for nearly a week, I followed up.
I was told "they could not remove rust" (the marks I pointed out were not rust) and "they would send me some goodies in the post". That was not an acceptable resolution for me (and nothing has arrived anyway).
17 aprile 2024
Non scritta su invito
Risposta di OvenGleamers
Hi Helen. You phoned us up to book your AGA clean in Crediton Devon and on the same call complained about the clean we did for you last year - though you didn't complain last year even when we asked you for feedback by phoning you the day after the clean as is our normal practice!
Last year we cleaned your AGA and we had problems getting it 100 per cent clean as there was carbonisation and smoke damage around the doors which we couldn't remove (checking the photos everything was spotless except for the black marks around your doors). Its very rare that we cannot remove the black marks around the roasting oven door on an AGA so the damage must be extensive.
So the question is why did you book it in with us again and pay us if you were unhappy with last years clean?
I checked the photos (from this year) taken by our OvenGleamer they were all good but still with the carbon damage we couldn't remove last year.
As for the time taken the OvenGleamer did take 100% of the time given to him for the job. You complained to us about three things: 1. rusty top plate rings - they were rusty as they are cast iron and we can't get rid of all of the rust. 2. A mark on the roasting oven door which just needed wiping off and 3. Dirt on the door hinges. This was a mistake as when polishing the AGA top at the end of the clean debris often falls on to the door hinges and these need cleaning again which the OvenGleamer didn't do. This wouldn't have required turning your AGA off.
You refused the offer of one of us returning to fix the problems. I sent you some lovely AGA branded items from the AGA Cookshop as a way of an apology. You obviously didn't appreciate this gift. Graham Rogers Founder of OvenGleamers.
OvenGleamers
OvenGleamers were found to be polite in every conversation on the phone. The young man who came to the home was polite and friendly. I found him reliable and fully committed to the task in hand. He wasted no time, working throughly. He was professional in his attitude and actions. Immaculate finish to the job. The oven looks as new. Thank you. I recommend this service and this company.
3 aprile 2024
Non scritta su invito
Risposta di OvenGleamers
Thank you Laura this review is much appreciated.
Outstanding work
I am extremely pleased with the work completed by Jon from OvenGleamers. He was able to transform my 15-year-old oven into a brand new state. I couldn't be happier with the results. Thank you, Jon, for your exceptional service!
29 marzo 2024
Non scritta su invito
Risposta di OvenGleamers
We're over the moon to hear about your fantastic experience with Jon! There's nothing quite like having an oven that shines like new. Your glowing words truly mean the world to us. If you ever need another magical transformation, just know we're here to sprinkle that OvenGleamers Gleam.
HomeGleamers
This review is for the sister company for Oven Gleamers - HomeGleamers!
Very disappointing service. Had issues with cleaners and am still waiting for someone to contact me after weeks. Very poor communications once contract signed.
6 marzo 2024
Non scritta su invito
Risposta di OvenGleamers
Thanks For the review Trina. We've told the HomeGleamers team and I hope you get it sorted.
Excellent Job!
We had Jamielee come and do our 2 ovens, cooker hood and hob, Not only did she do a brilliant job on them all but was also a delight to talk to and had a lovely bubbly personality. Something you can't get with AI technology! Would thoroughly recommend this firm and you'll be very fortunate if you get Jamielee to do the job.
8 febbraio 2024
Non scritta su invito
Risposta di OvenGleamers
Thank you for this review Ken. Jamielee will appreciate this.
My oven now looks like new!
My oven now looks like new. Jamie Lee took every removable part out of the oven and removed the door. She then cleaned every single part thoroughly and efficiently, and then put it all back together.
I have had ovens cleaned before, but not nearly as well as this. It was worth every penny, thank you.
1 febbraio 2024
Non scritta su invito
Risposta di OvenGleamers
Thanks Lesley I will pass this on to JamieLee.
Jamie did a very good job with the…
Jamie did a very good job with the oven, It was lovely and clean he was very polite and friendly , Overall a good experience
Many thanks
Angelo and Pauline
17 gennaio 2024
Non scritta su invito
Risposta di OvenGleamers
Thank you Angelo I will pass on this to Jamie. He will be thrilled.
Do not use this company
Do not use this company
Payment is requested upfront and when an issue is reported they do not take any responsibility for their poor workmanship
The engineer cleaned our oven which was acceptable however the rails were not put back correctly which caused the trays to slope, we corrected that ourselves
The main complaint was that our induction hob, which is glass, he scraped the surface with a razor blade and solvent.
It was after he had left our premises that we noticed a number of scratches on the surface in the direction that he used the blade
The customer relations that called us after many attempts by us to get a response stated that they would not visit to examine the damaged hob and that they considered the matter closed.
As a company please take ownership of your engineers poor workmanship.
Not a company I would recommend to anyone
They responded after approx 2 weeks saying that they could not find any details
Thes were sent same day I still haven’t received any communication
Stay away from this company
What a shambles of a company not only do they not accept any responsibility or check the issues raised they take 5 months to respond to a review.
24 novembre 2023
Non scritta su invito
Risposta di OvenGleamers
Even now I have problems finding the job details in your database. As your name doesn't appear in it. I don't think the oven was yours but you are making the complaint. From what I can remember your complaint was inaccurate. We didn't scratch your hob as I checked the photographs taken after the clean and no marks were apparent. And using the method we use it would be very difficult to scratch it - we never have scratched a glass ceramic hob or induction hob in 20 years. But a perfectly clean hob means you will be able to see the scratches that were there before the clean very clearly. As for the side racks I remember they weren't located properly and it was just a case of putting them back on. At the end of the work you/your wife or partner were given the opportunity to check the work and to sign to the effect that you were happy with it, which they did. We have a team on the end of the phone and I know we dealt with this issue promptly.
So Far Worst Experience Ever
The measure of a company and person is what they do when they make mistakes and cause damage - this happens from time to time - what shouldn't happen is you are left with a damaged oven and are treated so so poorly and you left with a damaged cooker that you have to pay to get it fixed on top of the £££ you gave away for nothing but stress, sleepless nights and upset.
A disaster biggest regret using them, a really upsetting experience. From the damaged door seal, broken door hinges, blown fuses, being called a liar and refusal to put any of it right or to be refunded I now have to pay for new hinges and the door seal to be fitted to my once perfect just a bit dirty oven.
OvenGleamers have proven so far to be the nightmare company you read about on consumer watchdog programmes. Left feeling really upset and down and humiliated because of how I have been treated, you have a responsibility to do the right thing and at no point so far have you.
Catherine and Grahame I'd be really interested to see if you have the whole story, I can only hope that you don't and you will be horrified that a customer has had such terrible treatment I can give you every detail. Please take this opportunity to the honorable thing and refund me so I can put the broken door and seal back to as they were, perfect - before OvenGleamers caused this damage and upset and I can let other potential customers know you did the decent professional thing in the end - reputation really is everything, how you treated me is awful.
24 novembre 2023
Non scritta su invito
Risposta di OvenGleamers
The OvenGleamer- employed by OvenGleamers Bristol - who no longer works for us had an issue cleaning your oven. We were onto the problem straight away and returned to rectify the problem the next day.
The clean was perfect. But he nicked the seal around your grill compartment. On your oven -Stoves - the seal is fixed and isn't removed, as on most ovens, when cleaning it. The nicks were about 2mm in size and was on both sides and next to the central metal seal dividing plate.
As this is a common issue on Stoves ovens and I'd say the likely hood of this happening on a clean by a professional oven cleaner is high we didn't think for this amount of damage the seal needed replacing. And if you had got a company into replace it I think they would have told you that you were wasting your money for such a minute amount of damage.
But we could make the problem less noticeable by trimming both ends of the seal to make them match. We sent someone back to your property to do the trimming but you refused to let them do the work and they left.
You then phoned the call centre staff daily demanding a refund, at times ranting at them for 30 minutes or more. You upset everyone in our small office. You were demanding to speak to me or my wife, but my wife was home recovering from a major operation. I was looking after her.
You mentioned another problem with your door saying that we had broken it but the guy had pointed this out to you before he started the clean. And on your oven it doesn't have hinges like most ovens; the main tension spring is inside the oven. A problem with the door not closing property would be a problem with that spring.
I can see that you were upset but only by your own feelings of entitlement.
Graham Rogers Founder of OvenGleamers.
You need this man....
Richard arrived promptly, introduced himself and set to work. He was polite and courteous and when he finished the oven, my goodness, it was gleaming!!. I keep looking at it as I'm convinced he must have used new shelves etc. I don't think it looked this good when it was new. Brilliant job and booked in for annual visit.
2 ottobre 2023
Non scritta su invito
Risposta di OvenGleamers
Thank you for this review. Much appreciated.
Clean but broken!
I had the hob cleaned as well as the oven but unfortunately was left with 3 broken hobs afterwards. I couldn't get a response from the cleaner himself so called head office who (after several efforts from me) arranged a repair visit. That was after one staff member told me I'd have to take legal action to sort it! Saldy two hobs remain broken after the repair and I never heard from Oven Gleamers again to see if it was all sorted. I appreciate that sometimes things go wrong with services but oven gleamers didn't fill me with confidence at all and I would avoid them in future. A pretty poor customer experience.
17 luglio 2023
Non scritta su invito
Risposta di OvenGleamers
Hello, I'm sorry that you had a poor experience with our company. I have requested your details from you. Please would you give them to me so I can look into this as I haven't heard about this issue.
I cannot think of any one occasion in our twenty years of operating where a customer has ended up with non working hobs because of our clean. So if this is the case it would extraordinary.
As a company we do pre checks on your appliances to ensure they are working and then we check them at the end of the clean to ensure that they again are working.
If they don't work after the clean we will sort out the issue straight away.
Our normal course of action if they are still not working is to call out a local appliance engineer to fix the problem. We also ask the engineer to provide us with a report to say if they think it was the fault of the clean that the problem now exists.
On hobs we have never been told that our clean has caused the damage, as we have always been able to fix them.
Graham Rogers Founder OvenGleamers.
Mr Antoniou from Dartford I believe
Young chap, professional, super quick and completed an AMAZING JOB!
Worth every penny.
8 giugno 2023
Non scritta su invito
Risposta di OvenGleamers
Thank you for your wonderful review and the excellent score. We're thrilled to hear that Michael Antoniou from our OvenGleamers Dartford has provided a fast experience and made your cooker gleaming again.
Catherine OvenGleamers Customer Services
ovengleamers fitted me in asap
ovengleamers fitted me in asap the phone staff were very help full. when the man came to do the clean on my oven, he was very polite and told me how he would do the job, he made my oven look brand new, the price was good to. I will tell all my friends and family about how pleased i am with ovengleamers 10/10
thank you
27 giugno 2023
Non scritta su invito
Risposta di OvenGleamers
Thank you Colin for this review. It's much appreciated.
Outstanding!
The delightful Graham came to clean our embarrassingly mucky oven. He tackled the job with a great attitude and confidence. The result was outstanding. Oven looks brand new. Dividing the fee by the time spent by the cleaner is per hour, exceptional value for money.
26 giugno 2023
Non scritta su invito
Risposta di OvenGleamers
Thank you for this review.
!!PLEASE AVOID THIS COMPANY!
!!PLEASE AVOID THIS COMPANY!!
I had my range cooker cleaned just over a week ago. The operative started to take everything out of my oven to be cleaned including two George Wilkinson baking sheet trays that have always lived in there.
When he had finished I proceeded to take some photos of my oven as I'm selling it (hence the deep clean).
I noticed immediately that my trays were missing and assumed he mistakenly forgot to put them back in.
I tried contacting immediately but as it was Saturday the office was closed. I left an email but didn't get a response. I phoned the office to tell them what had happened and was assured they would look into it. I was the one who had to keep chasing it up as they never got back to me until recently.
I was told that the operative had no memory of the trays and that he clears his van out each evening. He had a job after mine so I suggested that perhaps he thought they were there's and they had them. Apparently he checked with them and they said they didn't have them. I was then told nothing else could be done. It's my word against the operative and I have no evidence or proof.
I said I have just paid £200 for my oven to be cleaned, the guy didn't even know how my hob went back together, basic stuff. I was told that this guy was a perfectionist but my warming drawer was still very dusty at the back and he hadn't cleaned the crevices around the edge of my hob.
I asked for £30 (the price I paid for my trays) but they refused. So apparently I must forget about my trays. I told them that if they did not sort their mistake out I would give them a bad review. They accused me of being threatening.
I use them the trays a lot for baking cookies with my daughter and for the school. I shouldn't have to buy two new ones.
I have always kept them in my oven as it's the only place they fit. I saw him take them out.
I am appalled and disgusted at their customer support. Please avoid this company at all costs. They also ask for full payment before they come out. Wish I hadn't chosen
13 maggio 2023
Non scritta su invito
Risposta di OvenGleamers
Hello Mrs Wells.
The cleaner who cleaned your oven no longer works for us. But whilst he did he was a very detail focus person and we had lots of positive reviews for him. Some listed below - for Chris.
After your complaint. I checked the before and after photos of the clean. They were all brilliant. I note that the day after the clean you had posted your oven photos on Ebay for its for sale listing with the caption "Professionally Cleaned". Your gleaming range looked fabulous. I'm sure you got a good price for it.
Before our operative left the company I went through your complaint with him. He said that he took your baking trays out of the main oven on your range and put them to one side - which is our normal process for teflon coated baking trays - as we can't clean them and usually recommend buying new ones if they need cleaning.
When he came to re-assemble the oven he couldn't find the trays. They were missing.
As at the time your kitchen was in a state of mid-demolition as you were moving it, with building tools and building debris everywhere, he presumed someone had picked them up and either thrown them away or moved them.
With the hob he said that you - or your partner- couldn't decide whether the photos for the listing would look better with the griddle on or not. So he put them on and then took them off and then back on again a few times.
If we had damaged your baking trays we would have replaced them. So as a gesture of goodwill I decided to replace your baking trays.
I looked up George Wilkinson brand online. The main George Wilkinson company went into administration in 2014.
So as I was unable to find exact replacements. I did find some very good quality ones and sent them to you. I hope you have as many years of use with them as you did with the George Wilkinson ones.
Graham Rogers OvenGleamers Founder.
Do not book any work with this company!
Do not, under any circumstances work for this absolute shower of a company. The owners are so toxic that they cannot keep any office staff. I hope they go bankrupt! They do not deserve any business, don’t care about their customers and are ambivalent in employment laws. Avoid at all costs.
17 aprile 2023
Non scritta su invito
Risposta di OvenGleamers
I guess you are the employee of our call centre staff we've had to let go recently. So here is our reply:
Dear [Former Employee],
We appreciate you taking the time to share your feedback about your experience working with us. We take employee feedback seriously and are committed to addressing any concerns that arise. We regret to hear that your time with us was unsatisfactory, and we apologise if you felt negatively impacted during your employment.
At our company, we strive to create a positive and supportive work environment for all our employees. We value open communication, teamwork, and mutual respect. We are sorry if you perceived any toxicity from anyone in our company. We constantly aim to improve and foster a healthy workplace culture where everyone feels valued and supported.
Regarding your comment about office staff turnover, we acknowledge that there have been challenges in recent past. However, we have taken proactive steps to address these issues and have successfully recruited new team members who are working together very well. We are committed to maintaining a cohesive and productive team environment going forward.
As for your concern about customer care and employment laws, we assure you that we prioritise both. Our customers are at the heart of our business, and we consistently strive to provide them with the best possible service. Furthermore, we adhere to employment laws and regulations to ensure fair treatment and compliance.
We regret that we did not meet your expectations during your short time with us (two weeks) and that you were left with a negative impression. We encourage you to reach out to us to provide further details about your concerns so that we can address them directly. We value feedback from our former employees and are always looking for ways to improve all our practices.
Thank you once again for sharing your thoughts. We take this feedback seriously and will use it constructively to enhance our work environment and overall operations.
P.S We forgive you and hope you gain peace and prosperity in your life - we hope you make a full recovery from your 'health' problem. We are now thriving with a lovely efficient call centre team who are happy working together and which is gaining all round positive feedback from our customers. Once again we have a bright light shining in our company.
Darren is the Gleaming example of how to do a job perfectly.
From the very start of the enquiry I received excellent customer service the booking was simple and handled well.I was updated with arrival details. Darren did an absolutely fantastic job. My oven is sparkling again as is my gas hob and extractor. I will definitely be a regular customer from now on .
What’s so refreshing is the excellent customer service, pride in the work done with thorough attention to detail. Professional with care and nothing too much trouble.
We wholeheartedly recommend Darren at Oven Gleamers Beverly. Thank you
17 maggio 2023
Non scritta su invito
Risposta di OvenGleamers
Thank you very much for this review. Darren will be delighted.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.