I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Leggi di più
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Leggi di più
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
3,1
Nella media
271 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 14% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great experience!
Order arrived on time and packaged well. Very happy with experience.
1 settembre 2020
Non scritta su invito
No confirmation email received so had…
No confirmation email received so had to ring the helpline. All in order but still no confirmation. However order received in good time and all well.
1 settembre 2020
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Arrived in bubble wrap only but all good
Arrived in bubble wrap, not a manufacturer's box. How do I know it is genuine? Currently checking with the manufacturer to see if my item is legit.
Update; legit it is, just would have liked it in a box from the manufacturer.
Fast delivery and very good communication from the customer service team.
27 agosto 2020
Non scritta su invito
Risposta di Outdoorsupply.co.uk
Dear Andrew,
Thank you very much for your review.
All products that are being shipped from our warehouse are legit items and coming from the manufacture itself.
If you are ever in doubt, we are happy to help you with all the questions you might have and you can contact our customer service whenever needed.
Your Etrias / Outdoorsupply - Customer Service team
An easy to use site and a very…
An easy to use site and a very efficient and straight forward delivery, with product arriving safe and sound.
26 agosto 2020
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Great returns service
Unfortunately I had to send back 2 pairs of sandals because they didn't fit comfortably. Although I haven't yet received the refund on the second pair (I only returned them yesterday), I have found service from Etrias to be absolutely impeccable. Returns were prompt and free. Also very helpful on the phone. Just a shame the sandals didn't fit, but that isn't their fault.
24 agosto 2020
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Fantastic customer care.
Ordered a EXIT swimming pool and cover. It was not clear when they products would arrive. I phoned customer service and the lady informed me that the cover would be a a bit of a wait. So, she added an extra order so I could receive the pool earlier and the cover when it is available. The lady was very helpful and friendly.
Very impressed with the customer care, delivery and website. Highly recommend them.
19 agosto 2020
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swimming pool
excellent quality and worth its money cant give it a bad rating and lots of room
18 agosto 2020
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Ordered a lightweight groundsheet and…
Ordered a lightweight groundsheet and very pleased with the quality and how it was packaged.
Excellent delivery times, I shall be using these guys again.
Robert Bolton.
14 agosto 2020
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Groundsheet Bo-Camp Grey (6 x 3 m)
Great light weight but tough footprint ground sheet. Arrived within a few days of ordering and without any issues. Great price too. Highly recommended.
13 agosto 2020
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Excellent product and great service
Excellent product and great service. However delivery company should be changed. DPD chucked on our doorstep, box was smashed. Thankfully stove was OK.
13 agosto 2020
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Excellent communication and speedy…
Excellent communication and speedy delivery. Easy site to navigate and painless checkout procedure.
11 agosto 2020
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This swimming pool helped to through…
This swimming pool helped to through the summer happy. Very fast delivery and good item as describe. Only the pump is not very powerful but does the job.
10 agosto 2020
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Great sized pool
Fast delivery of quality product and great value for money
9 agosto 2020
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Great product quality price
Great product quality price, fast delivery, amazing customer service
9 agosto 2020
Non scritta su invito
Fantastic shopping experience
Fantastic shopping experience. Quick dispatch and easy tracking. Thoroughly recommend. The pool is great, it looks good, is sturdy and easy to set up. We love it!
9 agosto 2020
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Great coms …
Great coms had a problem checking out but was assured all was well and it was revived the tent early thank you
28 luglio 2020
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Good customer service…
I had never bought with outdoor supply or etrias. Good experience. Quickly notified me that there was an issue getting the product from the supplier and there would be a delay. Still arrived fairly quickly. Good communication and customer service
17 luglio 2020
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Fast delivery and very responsive and competent customer service
There was initially a confusion regarding shipping times which were advertised as 1-3 days on the website but 2-5 days on the confirmation email I received placing the order online. I contacted the customer service via email and have very swiftly received a confirmation that the 1-3 days is correct and in fact my delivery is just being prepared for pick up. I have received the product within 48 hours of placing the order - great service, very happy with it.
16 luglio 2020
Non scritta su invito
Amazed at their speed of delivery
Amazed at their speed of delivery, can't be faulted and product as described.
14 luglio 2020
Non scritta su invito
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