I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Leggi di più
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Leggi di più
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
3,1
Nella media
271 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 14% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very high level of customer care
Very high level of customer care. Well done 😊
5 febbraio 2021
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Great service
Great service, excellent communication & boots arrived very promptly. Will definitely use again.
31 gennaio 2021
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I am changing my review to excellent!
I am changing my review to excellent service! My raincoat was held up in customs because of the end of the transition period on January 1st. It has now arrived and I am delighted with it. Also Etrias the partner in the Netherlands refunded my customs charges, because I was caught in the changeover. Thank you, guys
22 gennaio 2021
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Leatherman Juice
Managed to source a brand new Leatherman Juice C2 (a great, but unfortunately discontinued model) at a very reasonable price. Ordering was easy and quick, and delivery fast, efficient and on time.
21 gennaio 2021
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Not received the product as yet
Not received the product as yet, my first order for some reason was returned to sender. so I contacted customer services who raised another order, which was supposed to be delivered on 18th January, it didn't arrive, I have now received another note to say will be delivered 21st January, so I am hoping it arrives.
20 gennaio 2021
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Risposta di Outdoorsupply.co.uk
Dear customer,
Thank you for your review. We are very sorry to hear that your experience with Outdoorsupply has not been positive.
Our sincere apologies for this inconvenience. We understand this situation is very disappointing. We expect the order to be delivered to you soon. If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
DO NOT USE OUTDOOR SUPPLY.CO.UK
DO NOT USE OUTDOORSUPPLY.CO.UK.
Ordered 3 weeks ago, money taken from account at time of order and still no product. Plus turns out this is not a UK company, instead goods coming from Europe via ETRIAS COMPANY and a week after ordering, Etrias told me to pay a 20% import duty fee (no mention of this on their website) to get the goods. I have repeatedly contacted the company and am fobbed off. No product, no refund. BUYERS BEWARE - DO NOT USE OUTDOORSUPPLY.CO.UK.
18 gennaio 2021
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Risposta di Outdoorsupply.co.uk
Dear H. M.,
Thank you for your review. We are very sorry to hear your experience with Outdoorsupply has not been positive so far.
As your order was placed in 2020 and will be delivered in 2021, this causes some errors due to Brexit. We are based in the Netherlands and therefore import duties must be paid. We understand that this is very disappointing, but we are all still adjusting to the new situation.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Delay + Brexit-voting morons induced faff
I ordered 14 December. 28 December I emailed to cancel order as had had to buy elsewhere, but then received an email to say they'd been sent already. They arrived New Years eve. Return facility on website wasn't working. No reply yet to query, and thanks to the 52% of my countrymen who are morons who voted for Brexit, I will probably now have to pay through the nose to send them back to Holland as we are now pariahs. Hoping for a resolution soon.
- UPDATE - Thanks for getting back to me quickly. Happy with how you responded.
5 gennaio 2021
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Risposta di Outdoorsupply.co.uk
Dear Jason Buckley,
Thank you for your review. We are very sorry to hear that your experience with Outdoorsupply.co.uk has not been positive so far. We understand that this situation is very inconvenient.
Due to the changes in international shipping due to Brexit, our return policy has now also changed. Sadly this means that we will no longer be able to offer free returns for UK customers. This morning, we have sent an email letting you know how we are going to help you out in this situation, as these circumstances are very unfortunate. We hope that this solution is satisfactory for you.
If there is anything else we can do for you, please contact us.
Kind regards,
Etrias Customer Service
I don’t yet have my product
I don’t yet have my product, despite me choosing it over other options on other sites specifically because it was advertised to arrive before Christmas. It’s now the 28th and my chest is bare and bereft of this jumper. I’ve afforded you one or two more stars than I may have done, if I wasn’t still high with the last embers of this holiday spirit.
28 dicembre 2020
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Risposta di Outdoorsupply.co.uk
Dear Zach Cook,
Thank you for your review. We are very sorry to hear that your experience with Outdoorsupply has not been positive so far.
We see that your order was shipped on 12/21/2020, but there are no signs of progress in this so far. This is because of the current situation in the UK regarding international shipping. We hope that this issue will be resolved soon so you will still be able to receive your order.
Our sincere apologies for this inconvenience. If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Ordered hunters on 16th December for…
Ordered hunters on 16th December for Xmas present didn’t receive or here anything until I emailed on the 28th to then be told they don’t have them and won’t fit a few weeks took the money on the 16th shocking avoid
28 dicembre 2020
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Risposta di Outdoorsupply.co.uk
Dear Gavin Elwell,
Thank you for your review. We are very sorry to hear that your experience with Outdoorsupply has not been positive.
We understand that it is highly disappointing that the product you had ordered was sold out. Our sincere apologies for this inconvenience. We see that we have been able to cancel your order completely and your refund has been processed as well.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
My item has not arrived 20 days after…
My item has not arrived 20 days after ordering. No communication offered, please avoid
26 dicembre 2020
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Risposta di Outdoorsupply.co.uk
Dear David Anderson,
Thank you for your review. We are sorry to hear that your experience with Outdoorsupply has not been positive so far.
We have been experiencing quite some delivery delays in the last week due to the current situation in the UK. This is why your order could not be delivered as promptly as expected. On the DPD tracking that we have provided, we can now see that the parcel has been delivered on 12/27/2020 which should mean that you have received your order.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Highly unusual products,a bit expensive…
Highly unusual products,a bit expensive but nonetheless ,spectacular!
25 dicembre 2020
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Sluggish Delivery
Watch out. When ordering they say delivery expected within 3-5 days, but when you get the confirmation of sale it says shipping from their warehouse expected within 3-5 days which is not the same thing. In my case after 5 business days there has been no further communication from the company and no sign the order has even been shipped. So who knows how long it will take to be delivered. Really annoying, especially as companies like Amazon can deliver reliably within 24 hours even at the height of the Xmas buying season.
24 dicembre 2020
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Risposta di Outdoorsupply.co.uk
Dear Julian Campbell,
Thank you for your review of Outdoorsupply.co.uk. We are very sorry to hear your experience with us has not been positive so far.
We have your order ready to be shipped from our warehouse, but sadly we are currently unable to do any shipments to the UK due to the current situation in the UK. DPD has let us know that they are unable to complete these shipments at this time, which means we are uncertain of when we will be able to ship your order. As we have very little information at the moment, it is difficult to give any indication. Our sincere apologies for this inconvenience.
These circumstances are very regrettable and we sincerely apologise for any inconvenience that these delays may cause. Once your order has been shipped, you will receive an email with tracking information.
Once again, our sincerest apologies for the delay. We hope that you are able and willing to wait for your order.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Very satisfied with service and…
Very satisfied with service and grisport walking shoes.
21 dicembre 2020
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Excellent customer service.
Excellent Dutch company, I had a problem with an Icebreaker product after a year and they refunded without question, so I immediately bought a replacement from them. Such good customer service deserves to be rewarded.
15 dicembre 2020
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Great value
Great value, efficient on time delivery well communicated throughout - Thankyou !
13 dicembre 2020
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Excellent order process delivery and…
Excellent order process delivery and comms.
19 novembre 2020
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Good products
Good products. Good offers. Quick delivery service. Good customer service.
Very happy.
19 novembre 2020
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Excellent all round
I had a bad experience on another website so placed a replacement order with this company. I wish I’d come here first as they shipped the item the same day and it arrived in perfect condition within 48hrs of me placing the order. Highly recommend
15 novembre 2020
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The perfect purchase
Purchase was simple and efficient online. Great price in comparison, free delivery and product was tracked and arrived in good time. Footwear was just what I was after and a perfect fit with Lowa doing half sizes in their footwear.
8 novembre 2020
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